When Night Service is activated, outside calls will get through to a pre-recorded message which should allow them to leave a message at the end of the message following a beep tone. However recently, after playing the pre-recorded message, it immediately continues to tell callers that 'your call is being diverted to Operator'. Calls then continue to ring the switchboard awaiting pick up with obviously nobody around to pick up, hence not allowing callers to leave a message.
We have only had this problem over the last 3 months or so and have not changed any settings.
Nightservice is set up on 5020 Mittel IP Phone and programmed to Divert all calls to Voicemail at another extn (5010 Mittle IP Phone).
Can someone out there please try to resolve my dilemma?
Re: Night Service and Diver All Call to Voice Mail
Make sure the call rerouting always is setup and points to the vm huntgroup, then check the call rerouting assignment points the answer point extn number to the relevant always alternative in night1 and night2 mode
ie; always alternative 10 set all to Reroute and supply vm huntgroup number then program call rerouting assignment for extn during night1 and 2 to 10.
let me know if this resolves the issue if not it could be a number of other timer related / vm configuration / call routing problems which might require a more indepth investigation
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This can usually be fixed by calling the phone number that the voice mail indicator light is flashing on from a different phone number. Leave a voice mail message and then go into the voice mail and delete the message that you just left. The indicator light should then go out.
this is a digital answering machine....(no tape..ole school) while playing and listing have another device record (you can purchase a small recorder ..digital for $20 -40) the message while playing....if you are connected via using any of the cable carriers (twarner,comcast or optimum) you can access your phone online and save any message that has been recorded..new or old as long as it is not erased
That is because you need to setup the voice mail in Cisco Unity and also setup the phone in the call manager. Unless you have voice-mail setup it states.....Cisco Unity Messaging system....is the beginning of the message.
Voice mail is probably a feature provided by your service provider. I have a PBX with several different viop phones configured.
The voice mail is stored on the PBX you just need to configure the message waiting light on the phone and possibly a speed button that automatically dials the voice mail code.
I assume that you don't have a PBX and an internet service provider / voice service provider has those features available for you. They should have the documentation you need to configure the phone. If they specifically support your model phone you are in luck. Otherwise you will have to adapt from their generic description.
I have noticed that some really cheap voice plans don't include voice mail.
This sounds like you have a call back message active on your phone, The callback is a through back to the days before we had Voice-mail, if you wanted a person to call you back you could activate their message light by pressing your message key while the called phone was ringing. To remove the light you would lift your handset and press the message key then select which party you wished to "callback", once the call was answered at the other end the light would be extinguished. Give this a try, I bet you will be surprised at the results.