Question about Mitel 5020

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Night Service and Diver All Call to Voice Mail

When Night Service is activated, outside calls will get through to a pre-recorded message which should allow them to leave a message at the end of the message following a beep tone. However recently, after playing the pre-recorded message, it immediately continues to tell callers that 'your call is being diverted to Operator'. Calls then continue to ring the switchboard awaiting pick up with obviously nobody around to pick up, hence not allowing callers to leave a message.

We have only had this problem over the last 3 months or so and have not changed any settings.

Nightservice is set up on 5020 Mittel IP Phone and programmed to Divert all calls to Voicemail at another extn (5010 Mittle IP Phone).

Can someone out there please try to resolve my dilemma?

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  • 8 Answers

Make sure the call rerouting always is setup and points to the vm huntgroup, then check the call rerouting assignment points the answer point extn number to the relevant always alternative in night1 and night2 mode

ie; always alternative 10 set all to Reroute and supply vm huntgroup number then program call rerouting assignment for extn during night1 and 2 to 10.

let me know if this resolves the issue if not it could be a number of other timer related / vm configuration / call routing problems which might require a more indepth investigation

Posted on Mar 18, 2009

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