Question about HP Wireless Optical Mouse

1 Answer

Mouse doesn't work

My wireless optical mouse does not work. the red light is on, the usb connection lights up, but i can't get the mouse to work. the cursor will not move. I've tried changing the batteries with no success.


Thank you,

Jeffrey Helfand

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  • 5 more comments 
  • jhelfdo Feb 09, 2009

    Got it! Thanks so much, Rod.

    Best regards,

    Jeff Helfand


  • Anonymous Feb 15, 2009

    THANKS!!!!!!!!!!! IT WORKED!!!!!!!!!!!! I was about to throw my mouse across the room after fiddling with it for quite some time.

  • The Wallys Feb 28, 2009

    HP wireless Mouse plugged into USB. Mouse lit on the bottom. Right and left buttons work, but mouse won't move.

  • Anonymous Mar 15, 2009

    It worked! I didn't know there was a reset button on the USB connection. The instructions that came with it didn't show it - or else I couldn't figure it out from the pictoglyphs. Thank you.

  • TOY4EVA Mar 18, 2009

    I CAN'T USE THE MOUSE EVEN AFTER PRESSING THE RESET BUTTON ON BOTH THE BLUETOOTH AND THE MOUSE SIMULTANEOUSLY.

  • Anonymous Mar 24, 2009

    usb connection ligts up but drive is not found mouse does not move

  • Anonymous Mar 18, 2014

    I put new batteries in but the cursor will not move on the screen

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  • 1,602 Answers

LOOK FOR A BUTTON TO RESET THE MOUSE AND THE USB CONNECT SHOULD ALSO HAVE A RESET SWITCH ON THE USB CONNECT YOU NEED TO PUSH BOTH AT THE SAME IME SO THE CAN GET INSINK OR THE CHANNEL TO SET. SOME TIMES THE MOUSE HAS TO BE TAKEN APART AND CLEANED JUST LIKE THE OLD MOUSE BALL ONE, AND RESET THE MOUSE SETTING IN CONTROL PANAL, UPDATE DRIVE MAY ALSO HELP IF THERE IS ANY NEW FIXS

ROD

PS SOME TIMES THE LEAD TO THE BATTARY CONNECTION NEED THE THE SPRING PULLED OUT A LITTLE OR THE OTHER END WITH METAL TAB ON IT NEEDS PULLED OUT BECAUSE THE PLAY IN THE BATTERY COMPARTMENT IS LOOSE AND THE CONNECTION IS INTERMITTING A VOLTAGE CHANGE AND CAUSES THE MOUSE TO LOOSE ITS SIGNAL TO THE TRANSMITTER OR SET FREQANCES.

ROD

Posted on Feb 09, 2009

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Did you register the mouse to the receiver? There should be a button on the receiver, the bottom of the mouse or both used to connect the wireless mouse to the receiver. Also, if you do not have a red light on the bottom of your mouse it may have a battery problem.

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