Suddenly the keyboard stoped responding. The windows operating system is booting up fine but cusror is frozen on middle of the windows welcome screen and doesn't move. I tried every thing even trying to go to setup screen to choose safe mode using F2 or F12 but when I go there no key is working. Tried connecting the notebook to another external keyboard but that didn't work either. Please HELP, the laptop is only 2 yrs old and I am surprised to have this issue. Please tell me what should I do.
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Re: Acer Aspire 5100 Keyboard Not Working
this is a common fault in the acer aspire 5100 series, also in few other series, 3102wlmi, I have it here. same issue as you. I ordered a new keyboard for it but Haven't tried it yet. unlikely to solve the problem. I beleave the issue is on the motherboard.
Touchpad and keyboard are dead on my 3102 also. I will try the new keyboard on Thursday and get back to you if it solved the problem.
possibly the only fix that can be performed at home is to replace the whole board, most computer repair shops will also just replace the motherboard.
it will require a close inspection on the motherboard, have you already contacted acer? I think the price of a new motherboard at www.acerparts.com is around 200-500 usd I haven't checked myself.
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What operating system are you usign? Presuming it's Windows, wWhen you say "boots fine" you mean you actually reach the desktop, the "welcome" screen or the Windows startup logo? By your description somehow I guess you have a startup problem but need some feedback about your computers status
If able to load win XP or any operating system that mean your system is booting and is in good condition. if there is issue with load of OS in normal mode then you try using last used configuration. follow this steps
1) keep press F8 when bios screen goes off until you see win xp option
2) then choose "last used configuration".
it will try to boot the system even though the system does boot properly then repair the os by booting xp dvd or cd from cd & dvd drive.
i hope this will resolve the issue.
Generally this occurs when F12 is pressed multiple times causing the keyboard to stop responding because the keyboard buffer is full.
At boot, when the Dell Splash Screen Appears press the F12 key once when the progress bar is 70% across the screen (System should beep ONCE) then select the optical drive and press spacebar when prompted. The keyboard should work fine after that.
Check your keyboard is working or not by accessing your BIOS by pressing del or Esc or F12 (usually) or whatever your boot up screen says. If your keyboard works there then the problem lies in the operating system.If still your keyboard doesn't respond then replace the keyboard.
only if keyboard work, you can fix mouse opearting system problems.
For windows Vista & 7, expand "Mice & other point devices".right click on Microsoft Ps/2 mouse" select uninstall and restart the system.If your mouse is still working the system will automatically installed the mouse driver.And your mouse will work again.
Otherwise get a new mouse.
Note: Check you have wrongly insert the mouse 7 keyboard port at the back too.
Remember : Green for Mouse Purple blue for keyboard
You may have a motherboard failure problem. I would ask you to check the drivers and update them but will be hard to do if you can't get past load screen. You best bet may to get a copy of system recovery and boot pc with the disk installed. Wipe computer completely clean and reinstall windows.
Do you get video at least?
Do you get keyboard during POST? (Try turning the system off, turn it on and keep hitting F8 until you get to a windows boot selection screen)
Does Windows boot all the way up but you just cannot interact with the laptop? Try plugging in an external mouse/keyboard/speakers, or remove it from the docking station if it is attached to one.
If you get keyboard/mouse before windows (able to move up and down the boot selection screen), then Windows may just need to be reinstalled for some strange reason.
If you still aren't getting anything, the motherboard may need to be replaced.
if your computer has the older ps2 keyboard connection as well as the usbbuy or borrow a ps2 keyboard (small round plug goes into back of computer) and reboot.. some computers do not provide usb support for the keyboard until the machine has loaded windows so a usb keyboard wont work when you need it to on boot-up.. you will be able to use the ps2 keyboard to select the options your machine is offering you (probably after a bad windows crash?)
if your laptop is under warrant (or even if it isnt) you should take it into a repair shop or to geek squad at best buy. they are really good about fixing laptops for an ok price it sounds like a hardware issue possible something shorting out or fried or loose