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Lift the top of your stove, then look for a connector or plug, wire that has pushed up near or against the stove top. Where the wires connect to the burners one or more may be loose an needs tightening.
You can get a new cooktop surface from Maytag/Jennair for $229. It is a pain however to replace it. Where is the crack in your cooktop and does that crack pass directly through a heating element? If not, then you may be able to repair it. I broke the corner off mine, and then dropped the piece (now 5 pieces). I was able to bond them back together and you really can't tell it was ever broken. But, it takes some work.
Use Cooktop Cleaner with a soft micro cloth. Don't use water. Buff until the mark disappears.
Hint: Never clean the cooktop until it is completely cool to touch as doing so makes cleaning much harder. Never use abrasives on the glass or abrasive cast iron skillets.
Hello Welcome to Fixya My name is Huum, You can replace the smooth top !. But I will tell you not to spend more than half the price of a new stove. How old is the stove and what's the model number! Waiting your response.
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I want to say that since I posted my original problem with black spots appearing on the Schott Ceran top, I took pictures of the top and attached them to a complaint sent to Maytag. Approximately 3 days later, a Maytag representative phoned and offered a brand new top-basically stating that there is a fault with the tops. They would not pay for the labor to replace the top. My husband downloaded the instructions from Maytag website and installed it himself. These spots actually appear from within the surface and are not the result of a boil over, etc. The spots on my burner grew to the width of the burner. If you search the internet, you will see many others with the same problem with the Schott Ceran tops. I will never buy another!