You are using the wrong option for transfer -- the one you are using is a conference which requires the person transferring the call to stay on the line. You need the option which permits a blind transfer or announced transfer. This issue is specifically discussed in the manual.
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If the ringing line is programmed into one of your dss/blf buttons it should answer when you lift the handset. Else, if it is someone else's phone ringing, lift your handset and dial 40. That will only work if allowed in the pbx programming. Hope that helps.
When you transfer a call from the outside to an outside place, it will use two external lines for the duration of the call. Sounds like there the PBX is not configured for "disconnect supervision," (DS) meaning that it can't detect when the call finished on either side, so it holds those lines in use. Even if you set DS up on the PBX, the telephone company be sure the lines are
programmed for COD (clear on disconnect).
If you do external transfers, you need to set up disconnect supervision on the PBX and COD from the telephone company.
This will probably involve the services of a professional, unless you are comfortable navigating the internal menus of the PBX.
You can clear the lines by disconnecting the amphenol connector for the outside lines for a few seconds and reconnecting it (which will disconnect all outbound calls) or by rebooting the PBX.
Panasonic KX t7730 call forwarding function to external party:
If you are using the Kx-TA624 pbx (TES 824 models) system, program your phone unit (t7730) as follows: lifet handset, press FWD/DND button, press 3, then the outside line access code, then phone number, then #, then return handset.
If you are using the kx-ta1232 (higher models) of pbx system (usually with 9 or more CO lines cabable, use the following command:
lift handset, press FWD/DND button, press 6, then the outside line access code, then telehone number, then # then return handset to cradle.
Open your TalkSwitch Management Software. Go to Local Extensions/Fax Select the extension you are using for the fax. Click on additional settings under the activate extensions section On the direct Line Access Tab put a check mark in the check box for "Use Direct Line Access on:" Select your Hunt Group or the number you have to dial to get an outside line. This will force this extension to not have to dial 9 or whatever number to get an outside line for dialing out.
To setup the phone to automatically insert your external dial group (usually '0') before numbers, so you can save them in your phone book, and make calls from your missed / received call logs, you should check the TS400 manual.
For the TS350i you do this
1) press transfer/menu button
2) Press 4 - Call preferences menu
3) Press 8 - Access Code Prefix
4) Enter the number you use for outgoing calls (usually 0)
5) Press OK