Question about TalkSwitch CT.TS001.124001.US Full-Featured PBX Telephone System

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TalkSwitch 48 disconnects call after transfer

PBX will answer and trasfer the call. However, will disconnect after the handset is lifted in any extension.

Connected the phone directly to the wall outlet and it worked fine.

The TalkSwitch 48 is only 4 years old. TalkSwitch does not offer a repair service but will sell a refurbish one for $500 w/90 day warranty.

If you know of a company that may fix the PBX , please let me know.

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  • tropicalad1 Mar 08, 2009

    The problem is not with the set up or trasfer option since it used to work fine. My guess something is damaged with the electronics.



    None of the phone lines connected to the Talkswitch extensions get a dial tone. It's as if there is no phone line connected to the phones.



    I've been unable to find a company that will fix it (Talkswitch does not reapir their systems nor do they refer to a company that does).

  • Debra Stewart Oct 31, 2012

    I am having the same issue and I am using the blind transfer option and it is still hanging up on my customers.

  • tropicalad1 Oct 31, 2012

    ***

  • tropicalad1 Oct 31, 2012

    TalkSwitch is not worth the time or money anymore. Your best bet and money and money spent will be to go with one of the online PBX services such as RingCentral.com or FreedomVoice.com. TalkSwitch is now FortiVoice(Hmm. I wonder what happened after the company built up the TalkSwitch name most busineses knew about)

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You are using the wrong option for transfer -- the one you are using is a conference which requires the person transferring the call to stay on the line. You need the option which permits a blind transfer or announced transfer. This issue is specifically discussed in the manual.

Posted on Mar 08, 2009

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