Question about Verbatim 500GB USB Desktop 500 GB Hard Drive
The green light on the front panel is on, but that is all there is.
i just hope that the hard disk itself is still alive so as to buy another box..
if there is/are tools or other suggestions on how get it going again i'd more than grateful to you.
Hi First things first, is the light on the front still coming on? If not try a new power supply or moving the drive to a new shell as the problem is either in the AC adapter or in the shell.
If the light is on it only confirms that you have power, but first try a different set of USB ports and if that doesn't work try a different computer. If it works on the other ports, no biggy, use it there. If it doesn't and works on a different computer then it's likely your registry entry for the device is damaged, get back to me if that is the case. If it doesn't work on other ports or another computer then it's likely the circuitry of either the drive or shell is damaged, take it to a computer store and have the techs swap it into a new shell(about $40). Then have them test it, if it works you're done, if not then it is the circuitry in the drive itself that is damaged and you will need to send it for data recovery if you want the files back.
Send me an update once you have tried these suggestions and let me know how you made out. If you require the help of a pro for the final steps, reply with your country and region and I will locate a reputable facility to assist you further.
Posted on Jun 04, 2009
Troubleshooting your USB hard drive in Windows see:
Then remove the device that shows having problems in the hardware manager.
Next install the software.
Connect afterwards or at the time the computer asks to do so.
Link to your external hard drive USB 500GB on the internet:
Posted on Sep 24, 2009
Not sure how new your computer is but on some older ones there is not enough power from just one USB port to power the drive correctly. If your drive spins up (sounds like it is revving up) then you should be getting enough power but if not then you will need to purchase a Y USB cable to properly power the drive.
Posted on Jul 25, 2010
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