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The installdrv64.exe error indicates that the computer is installed with 32 bit Windows XP SP2 Operating System. Please unplug the Cellphone and re-install the PC Suite but do not install "installdrv64.exe" file as it is for 64 bit Windows XP Operating System. Now restart the computer and try connecting the Cellphone it should work now.
You need to enter in safe mode then apply the BSOD Reg Fix on Restart then reboot this will allow you to see the error open notepad and copy these lines of code into a fixbsod.cmd file then run it in safe mode.
Windows Registry Editor Version 5.00
;Disable Automatic Restart in the event of a BSOD [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl] "AutoReboot"=dword:00000000
when you know what the error is post a comment HERE
There's a setting in Windows XP that tells your computer to restart when a system error occurs. If you turn off that option, you may solve your automatic reboot problem.
Click Start, then open Control Panel Click Performance and Maintenance Click System Click on the Advanced Tab Click Settings in the Startup and Recovery section Uncheck Automatically Restart in the System failure section
it may happen in some case when you are inserting your pendrive first time it will get installed its driver and all itself so it might happen that you have to restart. you can also update this USB driver..
Typically due to a bad driver, or faulty or incompatible 3rd party hardware or software
1. when & how did this problem start?
2. Did you try adding any new third party hardware or software
(This could be anything a PCI card, a new video driver, windows update, a 3rd party wireless card
3. Try a System Restore
4. Remove all PCI cards, uninstall all 3rd party H/W and S/W
5. Try reinstalling all the drivers in the right order
6. Run diags on Memory
7. Repair the os
8. If all these fails, you could suspected memory