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As far as I know, access points support Wi-Fi wireless communication standards through i have encountered such kind of problems like you. Maybe you can reset the Access Point from the very beginning, hope it will be done... And if you think it's necessary to know WIFI and Access Point better, there is an article for you" http://goodrouterswitch.blogspot.com/2012/08/what-is-access-point-and-how-to.html" Good luck!
In any type of router, there is a port that looks like a phone port (RJ11). There is where you can connect the Phone cable coming from your internet service provider. Then you will have to configure your router so that it will have the settings that is required by your internet service provider. For added help, please check out this link:
It will provide you knowledge on how to setup your router or shall we accurately call it gateway
You may need to clone your MAC address, a unique address is for each device connected to a network. Some internet service provider (ISP) modems quit working if the MAC address of the device connected to its Ethernet or LAN jack (i.e., your computer) changes from the one used when it was first set up. So when you hook up a new router to share the connection, you run into the problem you have.
Cloning the MAC address in the router sets it to the same address as the device connected to its number 1 wired port. Since you didn't give the brand and model of your router I can't give you specific steps or links to follow for the process. But it's typically very simple. From the computer originally used to set up your modem, access the router's setup pages. On the appropriate page, pick "clone MAC address" from a menu or click on a button. You can search for "<insert your brand of router here> cloning MAC address" and find many sites with how-to information. A good starting point is always the router manufacturer's site, where there is probably already an answer in their support FAQ section.
Once the router MAC address has been cloned, you should have your Internet access back and will be able to use the wireless access.
Your model NetComm may have a pinhole RESET button at the back of the router. If so power up the router and press and hold the RESET button until the LEDs flash. The router will now be returned to the factory default settings with the default password. You can now go into the router's configuration to change the password etc.
From the laptop try pinging the router IP and then try to ping 220.127.116.11 or yahoo.com or google.com if you get replies the internet connection is fine and your router is connected to internet
As the issue is with 2 different devices it seems that issue is with router's internet connections, also connect the laptop with a cable and check the internet connection if that works fine issue is with the wireless security settings of the router
The user guide of your router is in the link below
To connect to your wireless router, it needs the router’s wireless settings configured and also needs the wireless cards in all the laptops and or computers to be configured with the router’s wireless settings. Then the laptops and desktop computers can communicate with your wireless router. To set-up and secure the wireless router from unauthorized access, follow these steps: - 1. Connect the wireless router to your computer with a LAN cable. 2. Start your browser and enter the router's configuration URL IP address. 3. Enter the router setup, login and password 4. Change the admin password 5. Go to the wireless settings and change the default SSID and turn off SSID broadcast. 6. Setup encryption key the strongest is WPA2 (if not then WPA). 7. For further security measures - turn on MAC address filtering and enter the MAC address of the wireless cards on the computer/s you want to connect to this wireless router. 8. Record the settings you have made and keep it in a safe place and Save the settings. 9. Configure the wireless cards on the computer/s with the SSID and encryption settings of the router. 10. Remove the LAN cable between the router and the computer then the computers should be able to connect to the router wirelessly.