Question about Canon Digital Rebel / EOS-300D Digital Camera with EF-S 18-55mm Lens

2 Answers

Error 99 appears in pattern, every time

Error 99 appears in pattern: 4 shots, 5th one comes with error 99 which can be cleared only by battery reinstall.
This pattern repeates itself regardless of lens being attached or not, with or without CF card.. so it looks like software issue, bug or corruption of some parameters ???

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  • 4 more comments 
  • bstajcar Feb 09, 2009

    Hi, thanks for the answer and request for clarification.
    It does not matter how quick in succession the images are taken, every 5th comes with error. And (5th image) is never saved.
    If I do, say, 1 or 2, after re-installment of battery, the number will again be 4.
    Also, CF card presence and type is irrelevant.
    It is almost as if there is some software counter that knows how to count to 4, but not any further, which is reset to 0 by re-installment of the battery.
    I had 1.1.0 when the problem started, tried with the latest firmware (1.1.1), it did not solve the problem. (It is Canon 400D)



  • bstajcar Feb 09, 2009

    I forgot to mention, I have made 3500 pictures, so shutter should still be OK.
    Thanks,
    B

  • bstajcar Feb 10, 2009

    I am sorry, it seems I was confused with navigation through website, so it ended in 300D area..
    I left it at Canon service, we'll see what they have to say about it.
    Thanks anyway for trying to help :-)



  • Shoaib Rais
    Shoaib Rais May 11, 2010

    pls see this u might get help

    http://web.abo.fi/~jskata/300Drepair/


  • John LeFebvre May 11, 2010

    400D? Sorry, post said 300D so that's why I was asking about number of shots...



    Unfortunately it's such a weird problem, it's not something I've ever heard of before. My only recommendation would be take it down to a camera shop (i.e. Jessop's in the UK) and ask their opinion..?

  • John LeFebvre May 11, 2010

    Error 99 is unfortunately a general "something is wrong" error.

    It could be almost anything. Are the 5 shots taken in quick succession? If so, it could be a problem with the internal buffer in the camera.

    Try an older CF, something like a 512Mb at max. Format the card on the camera and see how you get on.

    What version of the firmware do you have?

    Also, how many pictures has the camera taken in total?

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Instead of removing battery, i found just opening and closing the battery compartment works

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Not sure about the pattern of errors, but the advice for error 99 diagnosis is to try the following diagnosis steps to isolate the cause of the issue:-
1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert only a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, the camera may be faulty and requires a service. If it does not, then: -
1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: -
1. Turn off the camera.
2. Clean the gold contacts on the lens by GENTLY rubbing them with a pencil eraser or soft cloth. Keeping the camera face pointing down, also clean the gold contacts on the camera, being careful that you do not let any debris fall into the camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.

If the “ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99" with a different Canon lens attached, then the camera is faulty and should be serviced.

Posted on Mar 23, 2009

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Hi there :the Error 99 is a comunication error between camera body and lens .are you using Canon lens?Try the camera body with a/another Canon lens in Camera body and try the lens on another Canon camera.With this troubleshoting you can know if the camera body is failing or lens is failing.I hope this information will help you.

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Here is the diagnostic process, allegedly from Canon themselves. It's quite old, a newer camera probably has a SD card rather than CF.

To isolate the cause of the issue, we [Canon] suggest that you do the following:

1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.

Does the "ERR 99" message appear? If it does, then the camera should be serviced. If it does not, then please proceed to the next set of steps:

1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
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5. Depress the shutter button as you would to take a picture.

Does the "ERR 99" message appear? If so, then the CF card is the most likely source of the issue. Try using a different card.

If the message does not appear, please complete the following steps:

1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser or soft cloth. Be careful that you do not let any debris fall into the camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.

If the "ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician.

If you see the "ERR 99" with a different Canon lens attached, then the camera should be serviced.

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Hi

Error 99 is usually a lense error and gives the only real clue as to what is going on with your camera. You can try this simple fix which comes straight from Canon. Follow the steps to help isolate the issue. Note the fact that you are currently not getting the Error 99 is probably a good sign according to the troubleshoot.

To isolate the cause of the issue, we suggest that you do the following:
1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.
Does the “ERR 99′ message appear? If it does, then the camera should be serviced. If it does not, then please proceed to the next set of steps:

1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.
Does the “ERR 99′ message appear? If so, then the CF card is the most likely source of the issue. Try using a different card.
If the message does not appear, please complete the following steps:

1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser
or soft cloth. Be careful that you do not let any debris fall into the
camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.
If the “ERR 99′ message only appears when one particular lens is
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If you see the “ERR 99′ with a different Canon lens attached, then the
camera should be serviced.

Hope this helps. Please do rate my answer. Thanks.

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I do not know if this is going to be of any help. I was actually reading about this error code 99 in canon, and bumped into a forum, where people had share their experiences. You can give it a try. But if your camera is still under warranty, it is best to ring technical support.

"ERR 99" is a general error code displayed by the camera when the camera knows that something is not working properly, but not exactly what.

This error is typically associated with lens communication or shutter mechanism issues. To isolate the cause of the issue, we suggest that
you do the following:

1. Turn off the camera.

2. Remove the lens, battery, and CF card.

3. Allow the camera to sit without power for approximately 20 minutes.

4. Insert a fully charged battery, and turn on the camera.

5. Depress the shutter button as you would to take a picture.

Does the "ERR 99" message appear? If it does, then the camera should be serviced. If it does not, then please proceed to the next set of steps:

1. Turn off the camera.

2. Insert the CF card.

3. Turn on the camera.

4. Format the CF card in the camera.

5. Depress the shutter button as you would to take a picture.

Does the "ERR 99" message appear? If so, then the CF card is the most likely source of the issue. Try using a different card.

If the message does not appear, please complete the following steps:

1. Turn off the camera.

2. Clean the lens contacts by gently rubbing them with a pencil eraser or soft cloth. Be careful that you do not let any debris fall into the
camera body.

3. Reattach your lens.

4. Turn on the camera.

5. Depress the shutter button as you would to take a picture.

If the "ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician.

If you see the "ERR 99" with a different Canon lens attached, then the
camera should be serviced.


Hope this helps !!!

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I Googled the error code you're getting, and found a list of things to try and steps to attempt directly from Canon. Try out some of the stuff below, it should help.

To isolate the cause of the issue, we suggest that you do the following:
1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.
Does the “ERR 99′ message appear? If it does, then the camera should be serviced. If it does not, then please proceed to the next set of steps:
1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.
Does the “ERR 99′ message appear? If so, then the CF card is the most
likely source of the issue. Try using a different card.
If the message does not appear, please complete the following steps:
1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser
or soft cloth. Be careful that you do not let any debris fall into the
camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.
If the “ERR 99′ message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99′ with a different Canon lens attached, then the camera should be serviced.

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