Dyson collecting debris/hair, ect on top of hepa filter?
My dyson animal is collecting hair and debris on top of the hepa filter, and inside the canister. I clean the vaccum weekly, is this supposed to happen? Any help would be great. Is anyone else having this problem or is it normal?
Re: Dyson collecting debris/hair, ect on top of hepa...
Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!
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Re: Dyson collecting debris/hair, ect on top of hepa...
OK. Can we first be sure that you've got your terminology right? I know from experience that many people don't realize their Dyson has two filters. The washable filter sits above the canister, while the HEPA filter is in the body of the machine underneath the canister and is made to be not easily accessible. Nothing much should collect on top of the HEPA filter, firstly because it is shielded by the canister and secondly because exhaust air blows out through it. The usual way people manage to get dirt on top of the HEPA filter is by opening the bin base too soon when removing the canister for emptying.
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If the cleaner has been used with the pre-motor filter missing, it's probably best if you get in touch with us directly, as the cleaner may have been damaged.You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Turn the Dyson on its back as if you were servicing the beater brush and on the RH side you'll see the filter housing for the HEPA and a T-15 Torx screw. Remove this screw and then remove the cover for the HEPA filter.
I have the same problem with my Dyson dc17...there is dog x2 hair collecting in the 'cylinders' just underneath the purple cap on top of the cyclone/canister. And i can see twisted 'braids' of hair coming out of each pea-size hole. I called Dyson's Support number and after they asked a few questions about the round filter (tell them you clean it every month or so), the representative told me that you should not see anything collecting on top of your filter located at the base of the canister (mine was covered with dog hair, etc.). They told me that nothing larger than minute dust particles should be there...which eventually travel into the purple cap. They said the cyclone canister has since been redesigned to correct the faulty rubber seals, etc., and they are going to send me a whole new cyclone/canister within a week or so. so call Dyson directly before you try to get inside "the purple chamber"...I know I could not figure it out!
http://geeksquad.fixya.com/ThreadView.aspx?prdid=34163&thid=630085 Dyson animal will not stand up and question... Posted by madmimi on May 28, 2008 my dyson will not stand up by itself=catch seems to have failed and online instructions from dyson have not solved the problem- can anyone help my second question is will dyson replace my lifetime hepa filter that is located beneath the debris collector, it is very black and is not washable Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. In answer to your 1st question, you may want to check with a factory authorized vac dealer who does repair on the Dyson vacuums to see if they can correct the problem, or call the Dyson factory phone # listed below for the nearest vac dealer in your area. 2nd question. The Hepa filter is mostly a wear item and I was not aware of the lifetime Hepa filter and that alsowould be a good question for the factory to answer, I could not find an answer to the questions and they might be able to clarify the answer to both your questions. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.dyson.com/ Dyson Inc. 600 W. ChicagoSuite 275 Chicago, Illinois60610 Customer Service1email@example.com http://www.a-1vacuum.com/1-800-657-1874Customer Service Thanks, Don the Vac Man Go Ahead. Use Us.
I have a Dyson Animal Absolute and a rescue white american eskimo dog and two tabby cats.
We found white hair on top of the washable filter and called Dyson to fix it. There shouldn't be anything on that filter.
The Dyson rep said:
Check the black rubber seal that surrounds the "cyclone" holes as it may need to be pushed down because it isn't sealing properly.
To do this remove the cannister and dump out the stuff in there. Do it outside so the fluff doesn't circulate in the house.
Turn the entire filter part upside down so you can see inside.
Check the seal that is at the bottom of the entire filter part and look at the two half moon "nozzles" that **** up the dirt.. now make sure the black rubber band that surrounds those two nozzles is either up or down... do this then vacuum a bit.. check the washable filter to see if it is clean...make sure the rubber seal actually is sealing.. it should just set into place once you have it done properly.
Now if this doesn't fix it, call Dyson, the number is printed on the front of the machine.. and give them your serial number which is located behind the removable cannister. The machine has a 5 year warranty.