Question about Kenmore HE2 Plus Front Load Washer

1 Answer

The washer turns off when the start button is pressed

This happens reguardless which cycle is selected


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  • 4 more comments 
  • graver3 Feb 15, 2009

    I have the same problem.

  • kejacobson Feb 16, 2009

    I make all my selections then when it is time to press start the machine just shuts off. All I get is a beep no warning signs or lights just nothing.

  • Anonymous Feb 18, 2009

    I have exactly the same problem!

  • Anonymous Feb 21, 2009

    as soon as i push the start button, the entire machine turns off.

  • sherrilynnle Mar 12, 2009

    Same problem here...

  • nimpha Mar 22, 2009

    I am having the same problem. Has anyone found out anything about this?

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  • Master
  • 15,935 Answers

It appears your timer has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 13, 2010

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Lg tromm manual


Problem is too much soap. Wrong soap. Press and hold: SPIN SPEED & SOIL LEVEL buttons--then press POWER button.
Wait for door to lock.

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Press the START button two more times--this will enable the tub to tumble.
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Duet whirpool washing machine stop and DLF sign appear


Hi,
Initially unplug the washing machine.While the washer remains unplugged, press and hold the [Start/Pause] button on the front panel for five seconds.
Plug the unit back in, and run a rinse and spin cycle to test if the DL code is cleared.

If you still face the problem then follow the procedure:

Unplug the washer and allow the unit to sit for 30 minutes to give the suds time to dissolve.

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Repeat this step until no visible suds are in the drum of the washer.


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Washer will not start on any cycle. Any position


It may be the lid switch? If the lid isn't shut, then on most models the machine won't start.

Anymore queries, please post and I will try to help you.

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My lg washer turns on but i cannot select which cycle I want


The LG washers are very buggy. Yes buggy. They have an on board computer that to this day still has issues. This sounds to me like the computer is confused about cycle changes. The component is also quite difficult to change. On ether side of machine are screws that need to be removed to lift lid. There are 3 modules inside. you will need to look at the wires to see where the largest sum of wires come together. That will be the main unit. Hope this helps. Good luck.

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Hi, I have a duet washer that won't turn on. The "Control On" button is blinking and when I press the "Hold to Start" button, nothing happens. And ideas?


Open and close the door.
The door has to be opened between wash cycles.
Check the door switch/lock unit
using the diagnostics listed below.
If door is locked, Drain the unit.
Check wire harness for connections.
Check the touchpad/LED assembly.
Starting the test mode:
Close the door
Press Control On button
Select the DRAIN/SPIN cycle
Select NO SPIN by pressing the SPIN SELECT button,as needed,
Push Prewash Option button 4 times within 5 secs.
C:00 will show in the display.
To advance to the next step
Push Prewash Option button 2 times.
Here are the codes:
C:00 check door lock system actuator
C:01 Check cold water inlet valve flowmeter
C:02 check dispenser motor
C:03 check hot water dispenser
C:04 check basket rotation MCU,Motor
C:05 check heater sensor
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Whirlpool duet has no power


Is the power cord plugged into a grounded 3 prong outlet?
Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord?
Do not use an extension cord.
Has a household fuse blown, or has a circuit breaker tripped?
Check to see if a household circuit breaker or Ground Fault Circuit Interrupter (GFCI) outlet has tripped. If so, reset the circuit breaker or Ground Fault Circuit Interrupter. If the washer is on a fuse box, check to see if a fuse has blown and replace it, if necessary. If the problem continues to occur, call an electrician.
Are both the hot and cold water faucets turned on?
Turn on the water. Check the household faucets to see if the hot and cold water faucets are turned on. Make sure to open both faucets completely for proper fill.
NOTE: Both hot and cold water must be connected to the washer and turned on. The washer will not operate properly with only one incoming source of water.
Is the water inlet hose kinked?

Straighten the water inlet hoses.
Are the water inlet valve screens on the washer clogged?
Turn off the water and remove the inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks.

Is the washer in a normal pause in the cycle?
The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of tumbling and soaking.
Is the washer door firmly shut?
The door must be completely closed for the washer to operate. The door may look closed, but may not be latched. Open the door and close firmly.
Are the shipping bolts removed?


All four shipping bolts must be removed from the rear of the washer before you operate the washer. Each unit is shipped from the factory with four bolts, which are designed to protect the washer during shipping. Failure to remove all of the shipping bolts, and the four plastic spacers that are with them, can result in noise, vibration, error codes and possible machine damage.
Has a cycle been selected, but Start has not been selected and held for 1 second?
Press and hold Start for 1 second.
Is the Control Locked status light on?
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Was the door left closed after the last cycle?
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1. Too much detergent causes 'soap lock.' The electronics will get confused when there's too many suds left after a rinse and shut the spin cycle down. That's why re-running the entire cycle without more detergent solves the problem. Use less detergent.

2. There is a way to manually get the spin cycle to run using diagnostics codes. Here's what my guy did:

a. Washer selection knob in OFF position.
b. Hold the 'Spin Selection' and 'Delay Start' buttons down at the same time.
c. While holding those two buttons, turn the Washing selector knob to Permanent Press-Cold.
d. Keep the buttons held down until the LCD control panel reads 'P:01'
d. Release buttons.
e. Use the 'Spin Selection' button to cycle thru the codes. Stop when it reads 'P:04' which is the spin cycle.
f. Press 'Start/Pause' button to begin the spin cycle.

I don't know what the other codes do but this should save you from having to run the entire wash cycle.

Hope that helps! Tim

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2 Answers

Kenmore front load washer won't start. Lights just blink


I had same problem........push options and select button at same time, hold for 5 sec.......choose option.....machine stuck inbetween cycles.

at least it worked for me!

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