Question about Kenmore HE2 Plus Front Load Washer

1 Answer

The washer turns off when the start button is pressed

This happens reguardless which cycle is selected


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  • 4 more comments 
  • graver3 Feb 15, 2009

    I have the same problem.

  • kejacobson Feb 16, 2009

    I make all my selections then when it is time to press start the machine just shuts off. All I get is a beep no warning signs or lights just nothing.

  • Anonymous Feb 18, 2009

    I have exactly the same problem!

  • Anonymous Feb 21, 2009

    as soon as i push the start button, the entire machine turns off.

  • sherrilynnle Mar 12, 2009

    Same problem here...

  • nimpha Mar 22, 2009

    I am having the same problem. Has anyone found out anything about this?

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  • Master
  • 15,935 Answers

It appears your timer has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 13, 2010

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Posted on Jan 02, 2017

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Hi, I have a duet washer that won't turn on. The "Control On" button is blinking and when I press the "Hold to Start" button, nothing happens. And ideas?


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C:01 Check cold water inlet valve flowmeter
C:02 check dispenser motor
C:03 check hot water dispenser
C:04 check basket rotation MCU,Motor
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at least it worked for me!

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