I TURN ON THE SCANNER AND IT TELLS ME THAT THERE IS NO FILM IN THE SCANNER WHEN THERE IS A SLIDE IN THE SCANNER HOW DO I GET THE SCANNER TO WORK
I had exactly the same symptoms and it was solved by using the screw on the stepper motor as described in:
http://www.pcreview.co.uk/forums/thread-1936922.php
You have to take the two metal covers off and then the plastic front, to reveal the motor. Use a screwdriver to move the carriage back and forward by a cm or so, leaving it near the front again, but not tightly - say half a turn away from the end-stop.
Good luck
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