Question about Office Equipment & Supplies

Open Question

Scanner failure when faxing of coppying

When I try to use the fax or copy function, document pulls half way in and stops with the message scanner failure. This is not a feeding prolem.
Please note that the scanning works just fine. I suspect that there is a control which does not activate the scan operation with those two functions. Additionally,I hear what sounds like a grinding gear noise at the point where the document stops feeding. I have the same problem with my OfficeJect 5510 All-In-One. It can scan FAX multiple sheets using the feeder with no problem, and it can SCAN a single sheet using the flatbed, but for some reason it can't seem to use the feeder for SCANNING multiple pages...

Posted by on

  • faizalbtech Feb 20, 2009

    I'm using HP officeJet 4355. When I send fax it gives me "Scanner Failure". But Scanning, Copying, Printing is fine. 

×

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

SOURCE: HP LaserJet 2840 Scanner problem

Yes, but I don't see any actual paper jams. I have a Vista O/S and I've been reading that that might be the problem; the 2840 scanner driver is not compatible with the Vista O/S and HP hasn't produced a solution yet. I appreciate your efforts, thanks.

Posted on Feb 10, 2008

Ad
IB4G2008
  • 3587 Answers

SOURCE: Printer won't stop jamming

sounds like your printer wants to form it's own three piece band(kidding here).

sounds like you rollers are dirty or have something on one or both of them..like tires on a slippery road, these need to be clean and dry.

Posted on Mar 08, 2008

serra_baby
  • 144 Answers

SOURCE: Top feeder won't work properly

hello!

have you tried cleaning the separator pad inside the automatic document feeder?

try to Load one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.

If the problem persists, clean the rollers and separator pad manually

Posted on May 07, 2008

  • 2 Answers

SOURCE: Scanner failure when faxing of coppying

I need help also my black ink stop working also but think it is dry and that is why it won't wor. but still have same fax and copy problem exactly even the grinding noise

Fred

Posted on Apr 04, 2009

  • 1 Answer

SOURCE: printing on acetate sheets with a epson dx7400

i had the same problem i solved this by sticking plain whitecopier paper to the direction strip with double sided sticky tape printed asultra gloss photopaper

Posted on Sep 11, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

2 Answers

When I send a fax, the recipient gets all dark or black sheet. Thinking this was the recipients problem, I faxed again to a different fax number, same thing happened.


To fix the problem you have to check the scanner of your fax machine. It might not be functioning properly. Try to observe the fax machine while sending a document, look at the scanner section and see if the light of the scanner is turned on or lighted. If it's no longer lighted you have to replace it.

Nov 07, 2010 | Sharp UX 355L Plain Paper Thermal transfer...

1 Answer

HP Officejet Pro L7680 All in One - cannot send faxes - keeps jamming and says "scanner failure unable to scan copy or send a fax. Turn the power off and on and try again" I have done this several times...


The scanner is the problem, the scanner is the real bright light that comes on to scan the orginal document. Does your Scanner lamp come on? mite be burned out? stating scanner failure, doses your scanner move when it scannes the document? Motor or cicruit board that control scanner mite be bad, check the scanner "Home " position sensor maybe the scanner board and main board don't know where the scanner is phyiscal when it goes thur its routine.

Jul 08, 2009 | Office Equipment & Supplies

1 Answer

Scanner failure when faxing of coppying


I need help also my black ink stop working also but think it is dry and that is why it won't wor. but still have same fax and copy problem exactly even the grinding noise

Fred

Feb 09, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Will not make a copy


If it won't copy, it is unlikely to handle faxes either since those functions use the same scanner. If your received faxes are coming out blank, then it is a problem with the ink system; if you can get faxes printed but not copy a document, the scanner may be at fault.
Have someone send you a fax to check this function (printing) and then try sending one back to check the scanner.
If either one fails, then hyou know where the problem lays.

Jul 10, 2008 | Brother IntelliFAX 560 Plain Paper Fax

2 Answers

Hello, I have an HP OfficeJet 7310 all-in-one print/scanner/fax etc. I purchased about two years ago but don't use very often. Yesterday while I was trying to send a fax I received a loud winding-up...


I have same problem! The copy/scan function would feed the orginal from the ADF halfway and instead of making a normal loud feeding noise it made a horriable alarming sound and displayed an error message. To fix it: I waited a day or two and bang the top of the feeder cover with normal force while the original is feeding. It appeared the problem is resolved. I have no idea what the problem is, however I think if this work for few months at a time is fine by me.

Apr 12, 2008 | Office Equipment & Supplies

2 Answers

Scanner seems to jam when faxing, scanning or coppying


CLEAN THE DOCUMENT FEED ROLLERS ON TOP INSIDE DOCUMENT FEEDER CLEAN ALL ROLLERS WITH MICROFIBER CLOTH MOSITENED WITH WINDEX

Jan 17, 2008 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Scanner failure


You can copy, but not scan or fax from the flatbed...

You can copy, but not scan or fax from the feeder...

 

Am I reading this correctly?

Oct 18, 2007 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Errors


Hi Jean, The issue can occure only when the HP printer is not gettting enough power supply or the scanner bulb is not getting heated up properly.. You can isolate the issue by directly connecting the printer to wall jack and powerup the printer and try to make a copy so that we can check the copy function as the copy,scannig and FAX use the same scanner bulb to performe all functions.. If the copy does'nt work try to lift the scanner lid and check if the scanner bulb is lit and the scanner machinasium is moving fine or not .. lift the lid and press scan button to check the functionality. If the printer is connected to a surge protector or power strip this will some time fail to provide the required power supply to the printer so connect it to wall outlet and check with the issue.. There is also a FIRMWARE UPDATE RELEASED BY HP to fix the some of the scanner failure and receving faxes issue with HP 6110 All-in-one Here is the weblink to download and install the firmware update just click on the link to open the download page and then click on download and select save to save the patch to computer and run it to install the update make sure that the printer is connected and turn on while installing the patch The link to download: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-14700-3&lc=en&cc=us&dlc=en&product=79477&os=228&lang=en Hope this will fix the issue.. If the issue is with the scanner failure message try the instruction in the below weblink: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00787271&cc=us&lc=en&dlc=en&product=79477&dlc=en&lang=en Wish you success Jean Regards, Barret

Sep 24, 2007 | HP OfficeJet 6110 All-In-One InkJet...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

118 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

jasbo
jasbo

Level 3 Expert

2237 Answers

yadayada
yadayada

Level 3 Expert

76691 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...