Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Scanner failure when faxing of coppying

When I try to use the fax or copy function, document pulls half way in and stops with the message scanner failure. This is not a feeding prolem.
Please note that the scanning works just fine. I suspect that there is a control which does not activate the scan operation with those two functions. Additionally,I hear what sounds like a grinding gear noise at the point where the document stops feeding.

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  • xkaybo89x Apr 02, 2009

    I have the same problem at my work with the scanner/copier. Can someone please help? I cannot send out any faxes, and my pile of faxes is getting bigger by the day!

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I need help also my black ink stop working also but think it is dry and that is why it won't wor. but still have same fax and copy problem exactly even the grinding noise

Fred

Posted on Apr 04, 2009

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

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