Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Scanner failure when faxing of coppying

When I try to use the fax or copy function, document pulls half way in and stops with the message scanner failure. This is not a feeding prolem.
Please note that the scanning works just fine. I suspect that there is a control which does not activate the scan operation with those two functions. Additionally,I hear what sounds like a grinding gear noise at the point where the document stops feeding.

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  • xkaybo89x Apr 02, 2009

    I have the same problem at my work with the scanner/copier. Can someone please help? I cannot send out any faxes, and my pile of faxes is getting bigger by the day!

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I need help also my black ink stop working also but think it is dry and that is why it won't wor. but still have same fax and copy problem exactly even the grinding noise

Fred

Posted on Apr 04, 2009

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My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
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You may want to try following these steps:
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2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
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If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

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When I send a fax, the recipient gets all dark or black sheet. Thinking this was the recipients problem, I faxed again to a different fax number, same thing happened.


To fix the problem you have to check the scanner of your fax machine. It might not be functioning properly. Try to observe the fax machine while sending a document, look at the scanner section and see if the light of the scanner is turned on or lighted. If it's no longer lighted you have to replace it.

Nov 07, 2010 | Sharp UX 355L Plain Paper Thermal transfer...

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HP Officejet Pro L7680 All in One - cannot send faxes - keeps jamming and says "scanner failure unable to scan copy or send a fax. Turn the power off and on and try again" I have done this several times...


The scanner is the problem, the scanner is the real bright light that comes on to scan the orginal document. Does your Scanner lamp come on? mite be burned out? stating scanner failure, doses your scanner move when it scannes the document? Motor or cicruit board that control scanner mite be bad, check the scanner "Home " position sensor maybe the scanner board and main board don't know where the scanner is phyiscal when it goes thur its routine.

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1 Answer

Will not make a copy


If it won't copy, it is unlikely to handle faxes either since those functions use the same scanner. If your received faxes are coming out blank, then it is a problem with the ink system; if you can get faxes printed but not copy a document, the scanner may be at fault.
Have someone send you a fax to check this function (printing) and then try sending one back to check the scanner.
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Office Jet K60xi Scanner Failure


Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.

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Hello, I have an HP OfficeJet 7310 all-in-one print/scanner/fax etc. I purchased about two years ago but don't use very often. Yesterday while I was trying to send a fax I received a loud winding-up...


I have same problem! The copy/scan function would feed the orginal from the ADF halfway and instead of making a normal loud feeding noise it made a horriable alarming sound and displayed an error message. To fix it: I waited a day or two and bang the top of the feeder cover with normal force while the original is feeding. It appeared the problem is resolved. I have no idea what the problem is, however I think if this work for few months at a time is fine by me.

Apr 12, 2008 | Office Equipment & Supplies

2 Answers

Scanner seems to jam when faxing, scanning or coppying


CLEAN THE DOCUMENT FEED ROLLERS ON TOP INSIDE DOCUMENT FEEDER CLEAN ALL ROLLERS WITH MICROFIBER CLOTH MOSITENED WITH WINDEX

Jan 17, 2008 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Scanner failure


You can copy, but not scan or fax from the flatbed...

You can copy, but not scan or fax from the feeder...

 

Am I reading this correctly?

Oct 18, 2007 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Errors


Hi Jean, The issue can occure only when the HP printer is not gettting enough power supply or the scanner bulb is not getting heated up properly.. You can isolate the issue by directly connecting the printer to wall jack and powerup the printer and try to make a copy so that we can check the copy function as the copy,scannig and FAX use the same scanner bulb to performe all functions.. If the copy does'nt work try to lift the scanner lid and check if the scanner bulb is lit and the scanner machinasium is moving fine or not .. lift the lid and press scan button to check the functionality. If the printer is connected to a surge protector or power strip this will some time fail to provide the required power supply to the printer so connect it to wall outlet and check with the issue.. There is also a FIRMWARE UPDATE RELEASED BY HP to fix the some of the scanner failure and receving faxes issue with HP 6110 All-in-one Here is the weblink to download and install the firmware update just click on the link to open the download page and then click on download and select save to save the patch to computer and run it to install the update make sure that the printer is connected and turn on while installing the patch The link to download: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-14700-3&lc=en&cc=us&dlc=en&product=79477&os=228&lang=en Hope this will fix the issue.. If the issue is with the scanner failure message try the instruction in the below weblink: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00787271&cc=us&lc=en&dlc=en&product=79477&dlc=en&lang=en Wish you success Jean Regards, Barret

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