We shipped the product as instructed (TV was not changing channels and volume with remote or using the buttons on the TV) and after nearly six weeks without any communication the TV is sent back with the entire bottom broken/wires hanging out stating it was not packed correctly and would not be covered. The company has claimed we were at fault for the packing of the product and it was an accident when it was broken. Therefore, the warranty will not cover the repairs that we originally needed. Fed Ex was the carrier and they have stated the company did not insure the package. We did package it correctly and had it checked prior to shipment. We have already contacted Better Business Bureau after more than a week of conversations with the local Wal-Mart manager, the warranty company and the repair service center.
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert whose answer got voted for 100 times.
Re: company not standing behind their warranty
Hi, I hate answering these type of questions because what you need is legal advice rather than any repair type of advice. If it was damaged in shipment and the receiving company did not report it the carrier doesn't want to assume responsibility. You really need some legal advice about any remedies that may be available to you. Sorry about your situation but this is the best advice I can give you! Good Luck!
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
With the HDTV set for an HDMI Input that matches the HDMI Jack that you've connected to the cable HD STB (set-top-box or "converter"), use the cable STB remote to change channels on the STB - not the TV.
You can not change channels of the STB with your TV remote. You may however, be able to program your STB remote to operate your TV. Most will allow you to power the TV on / off; volume up / down / mute; change input (HDMI1 / HDMI2 / ANT / Composite / etc.) and even some of the more complex functions as well. Contact your cable company for more details.
the code that's entered on the remote is the wrong one for the tv. use the instructions for the remote and get the correct code.. for your model or search ebay for the exact remote. also child lock maybe activated on the tv meaning you cant use the buttons on your tv until you use menu on the remote to take it of.
Unfortunately, universal remotes often do not work as well as the packaging says.... but all hope is not lost.
First, try ALL the programming codes listed for your brand of TV. Often, one will work. Be sure to follow the programming instructions, which usually have you trying the POWER ON/OFF button first after reprogramming.
If that fails, most universal remotes have a "scan" feature that, when you start it, will cycle through every code it has stored. During a "scan" you keep the remote pointed at the set and when the set powers off, you hit the ENTER key (or the key specified in the remote manual) to stop the scan and test the functioning of your remote (channel +/-, VOL +/-, etc.)- it takes a long time and can get frustrating, but keep trying and you should find a set of codes that will operate your TV correctly.
If you have no luck, do not give up hope completely- I would next recommend that you purchase a Philips brand universal remote- this is the brand that I have found to be most flexible.
hi, u didn't specify any model. any how i am senting speck of the following model. if u have selected model in ur mind, just contact me through fixya. will sent u the specification. Olevia 232V
The remotes have several device keys at the top of the remote. They have abbreviations like "VCR", "DVD", "TV", "CBL". By default some actions are locked into a specific key. By default, the volume buttons will always control the TV volume and the channel buttons will always change channels on a digital box.
If you have a digital box, and the channels wont change, the default locks might have been removed. Consult the instruction manual that came with the remote and re-lock the buttons to the correct device key. Otherwise you will need to press the "tv" button when trying to change volume and the "cbl" button when trying to change channels.
If you do NOT have a cable box and are just simply trying to use the universal remote as a primary remote, you will need to unlock the global channel lock. Consult the manual for the remote or check online for the remote guide. The Company which makes the remotes is called Universal Electronics and you can find digital copies of their manuals on the Brighthouse Websites.
I am not familiar with the Time Warner remote, but Tivo remotes require pressing "tv power" and the "Tivo" button at the same time to program them. Maybe you are pressing one a little ahead of the other.
> I need to use the cable remote to change the channel and the TV remote to change volume. That is because your TV is looking at the output of the cable box (probably on channel 3 or 4) so the TV has to be statically tuned to see the cable box's output. On the second question; I, and perhaps others, can't answer this without spending a lot of time to download manuals for both systems while you have them (presumably, since they are new) on hand.You didn't include the TV's model number anyhow so even that wouldn't be adequate. The home theatre may have a receiver but what does it receive? Unless it also has channel capabilities that correspond to cable channels, it can't.The typical routing should be from the cable box to the TV S-video input and the sound can be routed separately from the cable box to either/or both, the home theatre's and also the TV's audio inputs. When I am installing new stuff, I make a sketch of the routing I want (or have) to use.To me, this is less confusing than the supplied instructions.
the problem is with the control panel of your tv...make sure your remote doesnt have any part in this...just remove and the batteries and check if the channels still are changing.....see if the onboard switch for channel changing is stuck ?..if stuck u can use homemade tools to pull it back......if your tv is within your gurantee period...just giv a call to customer care....if not u can take it to a local repair shop...there is nothin that u can urself do to make it right ...sorry....for further info contact at
Call your store manager and if that doesn't get you action then call 1-800-WALMART and ask that the District Manager be advised and that you expect a call back. Wal-Mart should stand behind anything they sell including warranty. I purchased one for my new notebook and dealt with the store manager for information on the warranty before I bought it. The manager will respond.