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Company not standing behind their warranty

We shipped the product as instructed (TV was not changing channels and volume with remote or using the buttons on the TV) and after nearly six weeks without any communication the TV is sent back with the entire bottom broken/wires hanging out stating it was not packed correctly and would not be covered. The company has claimed we were at fault for the packing of the product and it was an accident when it was broken. Therefore, the warranty will not cover the repairs that we originally needed. Fed Ex was the carrier and they have stated the company did not insure the package. We did package it correctly and had it checked prior to shipment. We have already contacted Better Business Bureau after more than a week of conversations with the local Wal-Mart manager, the warranty company and the repair service center.

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Hi, I hate answering these type of questions because what you need is legal advice rather than any repair type of advice. If it was damaged in shipment and the receiving company did not report it the carrier doesn't want to assume responsibility. You really need some legal advice about any remedies that may be available to you. Sorry about your situation but this is the best advice I can give you! Good Luck!

Posted on Feb 09, 2009

  • Jim London
    Jim London Feb 11, 2009

    Hi, I do my best to answer your questions , please rate my response.

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I have started setup for hd cable. Am connected to hdmi and have picture and sound but am unable to change channels. What do I need to do.


With the HDTV set for an HDMI Input that matches the HDMI Jack that you've connected to the cable HD STB (set-top-box or "converter"), use the cable STB remote to change channels on the STB - not the TV.

You can not change channels of the STB with your TV remote. You may however, be able to program your STB remote to operate your TV. Most will allow you to power the TV on / off; volume up / down / mute; change input (HDMI1 / HDMI2 / ANT / Composite / etc.) and even some of the more complex functions as well. Contact your cable company for more details.

Feb 25, 2016 | Sylvania Televison & Video

1 Answer

Why won't my Goodmans digtial box remote change channels or volume on the TV?


Think about it. The digibox remote should only change its own channels, not the TV ones. Otherwise the TV would never be on the correct channel to see the digibox signal.

As for the volume, unless the Goodmans remote is programmable to emulate the TV volume, then it will just change its own volume. The result is the same. The TV gets louder or quieter.

Sep 03, 2014 | Televison & Video

1 Answer

Someone sold me a Coby HDTV HDMI without a remote. The channel or the volume button on the side of the tv won't work so I got a universal remote. For some reason the only thing the universal remote...


the code that's entered on the remote is the wrong one for the tv. use the instructions for the remote and get the correct code.. for your model or search ebay for the exact remote. also child lock maybe activated on the tv meaning you cant use the buttons on your tv until you use menu on the remote to take it of.

Jun 08, 2011 | Televison & Video

1 Answer

1. the newstar universal tv remote contrlol i bought, cannot change the channel, although i can use the adding/minus the volume. 2. in as much as wanted to use also for te change of channel, i follow...


Unfortunately, universal remotes often do not work as well as the packaging says.... but all hope is not lost.
First, try ALL the programming codes listed for your brand of TV. Often, one will work. Be sure to follow the programming instructions, which usually have you trying the POWER ON/OFF button first after reprogramming.
If that fails, most universal remotes have a "scan" feature that, when you start it, will cycle through every code it has stored. During a "scan" you keep the remote pointed at the set and when the set powers off, you hit the ENTER key (or the key specified in the remote manual) to stop the scan and test the functioning of your remote (channel +/-, VOL +/-, etc.)- it takes a long time and can get frustrating, but keep trying and you should find a set of codes that will operate your TV correctly.
If you have no luck, do not give up hope completely- I would next recommend that you purchase a Philips brand universal remote- this is the brand that I have found to be most flexible.

Mar 02, 2011 | Televison & Video

1 Answer

I need the product specifications for this model



hi,
u didn't specify any model. any how i am senting speck of the following model. if u have selected model in ur mind, just contact me through fixya. will sent u the specification.
dotclear.gif Olevia 232V General
  • Product type LCD TV
  • Diagonal size 32.0 in
  • Viewing angle 178 degrees
  • Viewing angle (vertical) 178 degrees
Video
  • Technology TFT active matrix
  • Resolution 1366 x 768
  • Display format 720p
  • Image aspect ratio 16:9
  • Pixel response time 8.0 ms
  • Progressive Scan Progressive scanning (line doubling)
  • Widescreen Widescreen
  • Widescreen modes Panorama,
    Full,
    Conventional 4:3,
    Zoom
  • Dynamic contrast ratio 1600:1
  • Comb filter 3D digital
  • Color temperature control Yes
  • HDCP compatible Yes
  • Supported DTV resolutions 1080i,
    720p,
    480i,
    480p
  • Supported computer resolutions 1360 x 768
TV Tuner
  • TV tuner presence Yes
  • Tuner qty 1x analog/digital combo
  • Digital TV tuner ATSC
  • Analog TV tuner NTSC
  • Secondary audio program (SAP) Yes
Audio
  • Sound output mode Stereo
  • Total output power 20.0 Watt
  • Speakers 2 speakers
  • Speaker system speaker type Right/left channel speaker
  • Additional features Auto volume adjustment
  • Speaker form factor Built-in
  • RMS output power 10.0 Watt
  • Speaker system speaker qty 2.0
  • Audio controls Bass,
    Treble,
    Balance
Convenience Features
  • Closed captioning Yes
  • Parental channel lock Yes
  • V-chip control Yes
Connectivity
  • Video interface S-Video,
    Composite,
    Component,
    HDMI
  • HDMI ports qty 1.0
  • PC interface VGA (HD-15)
Remote Control
  • Type Remote control - Infrared
Power
  • Power device Power supply - Internal
  • Power consumption operational 180.0 Watt
Dimensions & Weight
  • Dimensions (WxDxH) 37.8 in x 9.4 in x 22.2 in
  • Weight 35.5 lbs
Manufacturer Warranty
  • Service & support 1 year warranty
  • Service & support details Limited warranty - Parts and labor - 1 year
Dimensions & Weight (Shipping)
  • Width (Shipping) 42.8 in
  • Depth (Shipping) 12.4 in
  • Height (Shipping) 25.4 in
  • Weight (Shipping) 45.4 lbs
Sustainability
  • ENERGY STAR Qualified Yes

Dec 14, 2010 | Olevia Televison & Video

2 Answers

My brighthouse remote can turn my tv on and off but not change channels


The remotes have several device keys at the top of the remote. They have abbreviations like "VCR", "DVD", "TV", "CBL". By default some actions are locked into a specific key. By default, the volume buttons will always control the TV volume and the channel buttons will always change channels on a digital box.
If you have a digital box, and the channels wont change, the default locks might have been removed. Consult the instruction manual that came with the remote and re-lock the buttons to the correct device key. Otherwise you will need to press the "tv" button when trying to change volume and the "cbl" button when trying to change channels.
If you do NOT have a cable box and are just simply trying to use the universal remote as a primary remote, you will need to unlock the global channel lock. Consult the manual for the remote or check online for the remote guide. The Company which makes the remotes is called Universal Electronics and you can find digital copies of their manuals on the Brighthouse Websites.

May 20, 2010 | Sylvania LC320SS8 32 in. LCD Television

2 Answers

I want to set the remote to change volume on TV,we can change the channels using the Time Warner remote but cannot change the volume using thesame remote, we have to change the volume on the Toshiba...


I am not familiar with the Time Warner remote, but Tivo remotes require pressing "tv power" and the "Tivo" button at the same time to program them.
Maybe you are pressing one a little ahead of the other.

Oct 18, 2009 | Toshiba 26 26AV502R 26 in. LCD HDTV

1 Answer

My remote wont change channels


I need to use the cable remote to change the channel and the TV remote to change volume.
That is because your TV is looking at the output of the cable box (probably on channel 3 or 4) so the TV has to be statically tuned to see the cable box's output.
On the second question; I, and perhaps others, can't answer this without spending a lot of time to download manuals for both systems while you have them (presumably, since they are new) on hand. You didn't include the TV's model number anyhow so even that wouldn't be adequate.
The home theatre may have a receiver but what does it receive? Unless it also has channel capabilities that correspond to cable channels, it can't. The typical routing should be from the cable box to the TV S-video input and the sound can be routed separately from the cable box to either/or both, the home theatre's and also the TV's audio inputs.
When I am installing new stuff, I make a sketch of the routing I want (or have) to use. To me, this is less confusing than the supplied instructions.      

Feb 01, 2009 | JVC LT-42X579 42 in. LCD TV

4 Answers

TV turns itself on, keeps changing it's own channel


the problem is with the control panel of your tv...make sure your remote doesnt have any part in this...just remove and the batteries and check if the channels still are changing.....see if the onboard switch for channel changing is stuck ?..if stuck u can use homemade tools to pull it back......if your tv is within your gurantee period...just giv a call to customer care....if not u can take it to a local repair shop...there is nothin that u can urself do to make it right ...sorry....for further info contact at

Jul 06, 2008 | Televison & Video

1 Answer

32 in ilo tv


Call your store manager and if that doesn't get you action then call 1-800-WALMART and ask that the District Manager be advised and that you expect a call back. Wal-Mart should stand behind anything they sell including warranty. I purchased one for my new notebook and dealt with the store manager for information on the warranty before I bought it. The manager will respond.

Mar 13, 2008 | iLO 3200 32 in. LCD Television

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