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Company not standing behind their warranty

We shipped the product as instructed (TV was not changing channels and volume with remote or using the buttons on the TV) and after nearly six weeks without any communication the TV is sent back with the entire bottom broken/wires hanging out stating it was not packed correctly and would not be covered. The company has claimed we were at fault for the packing of the product and it was an accident when it was broken. Therefore, the warranty will not cover the repairs that we originally needed. Fed Ex was the carrier and they have stated the company did not insure the package. We did package it correctly and had it checked prior to shipment. We have already contacted Better Business Bureau after more than a week of conversations with the local Wal-Mart manager, the warranty company and the repair service center.

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Hi, I hate answering these type of questions because what you need is legal advice rather than any repair type of advice. If it was damaged in shipment and the receiving company did not report it the carrier doesn't want to assume responsibility. You really need some legal advice about any remedies that may be available to you. Sorry about your situation but this is the best advice I can give you! Good Luck!

Posted on Feb 09, 2009

  • Jim London
    Jim London Feb 11, 2009

    Hi, I do my best to answer your questions , please rate my response.

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Posted on Jan 02, 2017

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What features does a apex tv gt3215 have?


GENERAL
  • TV typeCRT TV
  • Screen size
    32 in
  • Power Consumption Operational
    150 Watt
  • Timer Functions
    Sleep, wake
  • Video Interface
    Composite, S-Video
  • Manufacturer
    Apex Digital, Inc.
FEATURES
  • TV features
    auto volume adjustment
VIDEO
  • Technology
    CRT
  • Aspect ratio
    4:3
TV TUNER
  • TV tuner presence
    Yes
  • Analog TV tuner
    NTSC
  • Reception System
    NTSC-M
  • Secondary Audio Programme (SAP)
    Yes
  • Secondary Audio Program (SAP)
    Yes
  • Channel Coverage
    VHF:2-13, UHF:14-69, Cable:1-125
  • Stereo Reception System
    MTS
AUDIO
  • Speaker(s)
    2 x main channel speaker - built-in - 5 Watt
  • Output Power / Total
    10 Watt
  • Audio Controls
    sound mode
CONNECTIVITY
  • Video interface
    composite
REMOTE CONTROL
  • Type
    universal remote control
  • Supported Devices
    DVD player
CONVENIENCE
  • Closed Caption Capability
    Yes
  • Parental Channel Lock
    Yes
  • V-Chip Control
    Yes
  • Menu language
    Spanish
MANUFACTURER WARRANTY
  • Service & support
    1 year warranty
POWER
  • Nominal Voltage
    AC 120 V
  • Power consumption operational
    150 Watt
DIMENSIONS & WEIGHT
  • Weight
    156.5 lbs
DIMENSIONS & WEIGHT (SHIPPING)
  • Width
    38.7 in
  • Depth
    29.2 in
  • Height
    30.5 in
  • Width (Shipping)
    38.7 in
GENERAL
  • Manufacturer
    Apex Digital, Inc.

Mar 08, 2014 | Televison & Video

1 Answer

I bought my 2yr old son a daewoo vcr combo tv model # dvq13h1fc and it didn't come with a remote. It does not have a menu button on the tv, so im trying to figure out how I can hook his dvd player up so he...


Many combo tvs are simplified so as to play its own dvds or in this case its own vhs tapes. Never purchase a combo unit unless you wish it to be stand alone. Always look for how many plug-ins are on a tv before you purchase it. The number of plug-ins is a sure way of telling the quality of the tv or any other device. If all you have is a co-axial input then use that to send a signal from a dvd player that has a co-axial in and a co-axial out. Turn the tv to channel 3 to play through a dvd player. Use the remote control from the cable company to change channels on their box and change the volume manually unless you can find a setting for that to change the internal volume in the cable box.

Oct 15, 2013 | Televison & Video

1 Answer

I need the product specifications for this model



hi,
u didn't specify any model. any how i am senting speck of the following model. if u have selected model in ur mind, just contact me through fixya. will sent u the specification.
dotclear.gif Olevia 232V General
  • Product type LCD TV
  • Diagonal size 32.0 in
  • Viewing angle 178 degrees
  • Viewing angle (vertical) 178 degrees
Video
  • Technology TFT active matrix
  • Resolution 1366 x 768
  • Display format 720p
  • Image aspect ratio 16:9
  • Pixel response time 8.0 ms
  • Progressive Scan Progressive scanning (line doubling)
  • Widescreen Widescreen
  • Widescreen modes Panorama,
    Full,
    Conventional 4:3,
    Zoom
  • Dynamic contrast ratio 1600:1
  • Comb filter 3D digital
  • Color temperature control Yes
  • HDCP compatible Yes
  • Supported DTV resolutions 1080i,
    720p,
    480i,
    480p
  • Supported computer resolutions 1360 x 768
TV Tuner
  • TV tuner presence Yes
  • Tuner qty 1x analog/digital combo
  • Digital TV tuner ATSC
  • Analog TV tuner NTSC
  • Secondary audio program (SAP) Yes
Audio
  • Sound output mode Stereo
  • Total output power 20.0 Watt
  • Speakers 2 speakers
  • Speaker system speaker type Right/left channel speaker
  • Additional features Auto volume adjustment
  • Speaker form factor Built-in
  • RMS output power 10.0 Watt
  • Speaker system speaker qty 2.0
  • Audio controls Bass,
    Treble,
    Balance
Convenience Features
  • Closed captioning Yes
  • Parental channel lock Yes
  • V-chip control Yes
Connectivity
  • Video interface S-Video,
    Composite,
    Component,
    HDMI
  • HDMI ports qty 1.0
  • PC interface VGA (HD-15)
Remote Control
  • Type Remote control - Infrared
Power
  • Power device Power supply - Internal
  • Power consumption operational 180.0 Watt
Dimensions & Weight
  • Dimensions (WxDxH) 37.8 in x 9.4 in x 22.2 in
  • Weight 35.5 lbs
Manufacturer Warranty
  • Service & support 1 year warranty
  • Service & support details Limited warranty - Parts and labor - 1 year
Dimensions & Weight (Shipping)
  • Width (Shipping) 42.8 in
  • Depth (Shipping) 12.4 in
  • Height (Shipping) 25.4 in
  • Weight (Shipping) 45.4 lbs
Sustainability
  • ENERGY STAR Qualified Yes

Dec 14, 2010 | Olevia Televison & Video

2 Answers

My brighthouse remote can turn my tv on and off but not change channels


The remotes have several device keys at the top of the remote. They have abbreviations like "VCR", "DVD", "TV", "CBL". By default some actions are locked into a specific key. By default, the volume buttons will always control the TV volume and the channel buttons will always change channels on a digital box.
If you have a digital box, and the channels wont change, the default locks might have been removed. Consult the instruction manual that came with the remote and re-lock the buttons to the correct device key. Otherwise you will need to press the "tv" button when trying to change volume and the "cbl" button when trying to change channels.
If you do NOT have a cable box and are just simply trying to use the universal remote as a primary remote, you will need to unlock the global channel lock. Consult the manual for the remote or check online for the remote guide. The Company which makes the remotes is called Universal Electronics and you can find digital copies of their manuals on the Brighthouse Websites.

May 20, 2010 | Sylvania LC320SS8 32 in. LCD Television

2 Answers

I want to set the remote to change volume on TV,we can change the channels using the Time Warner remote but cannot change the volume using thesame remote, we have to change the volume on the Toshiba...


I am not familiar with the Time Warner remote, but Tivo remotes require pressing "tv power" and the "Tivo" button at the same time to program them.
Maybe you are pressing one a little ahead of the other.

Oct 18, 2009 | Toshiba 26 26AV502R 26 in. LCD HDTV

2 Answers

TV is not working


If it's 3 weeks old bring it back if you can. There should be at least a 30 day warranty. When the channel and volume buttons on the TV don't work it sounds like something failed.

Oct 19, 2008 | Televison & Video

2 Answers

SANYO TV VOLUME CONTROL PROBLEM


I have Sanyo TV. This problem started after I got into a sub menu with choices of volume lock and channel lock. I accidently set it the volume lock to ON. I could not go to that menu again. It seems that this TV has the feature of securing the volume so that the kids can't change it. Any way to go to the locks sub menu?

Mar 06, 2008 | Televison & Video

2 Answers

Wharfedale LCD3210AF Television- Digital problems!


Well there is still a problem with the TV. I found that by unplugging the power cable that the digital channels worked. But, when I turned the TV on today the problem had returned, I had to take out the power cable again!

Feb 11, 2008 | Televison & Video

4 Answers

Forgot the password


Look in the owners manual as sometimes they give you a backdoor way into resetting or changing the password. then you can go in an turn it off.

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1 Answer

Remote control no longer works


an original remotes available for ya at http://www.remotes.com for 30 bucks + shipping

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