We shipped the product as instructed (TV was not changing channels and volume with remote or using the buttons on the TV) and after nearly six weeks without any communication the TV is sent back with the entire bottom broken/wires hanging out stating it was not packed correctly and would not be covered. The company has claimed we were at fault for the packing of the product and it was an accident when it was broken. Therefore, the warranty will not cover the repairs that we originally needed. Fed Ex was the carrier and they have stated the company did not insure the package. We did package it correctly and had it checked prior to shipment. We have already contacted Better Business Bureau after more than a week of conversations with the local Wal-Mart manager, the warranty company and the repair service center.
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert whose answer got voted for 100 times.
Re: company not standing behind their warranty
Hi, I hate answering these type of questions because what you need is legal advice rather than any repair type of advice. If it was damaged in shipment and the receiving company did not report it the carrier doesn't want to assume responsibility. You really need some legal advice about any remedies that may be available to you. Sorry about your situation but this is the best advice I can give you! Good Luck!
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Many combo tvs are simplified so as to play its own dvds or in this case its own vhs tapes. Never purchase a combo unit unless you wish it to be stand alone. Always look for how many plug-ins are on a tv before you purchase it. The number of plug-ins is a sure way of telling the quality of the tv or any other device. If all you have is a co-axial input then use that to send a signal from a dvd player that has a co-axial in and a co-axial out. Turn the tv to channel 3 to play through a dvd player. Use the remote control from the cable company to change channels on their box and change the volume manually unless you can find a setting for that to change the internal volume in the cable box.
hi, u didn't specify any model. any how i am senting speck of the following model. if u have selected model in ur mind, just contact me through fixya. will sent u the specification. Olevia 232V
The remotes have several device keys at the top of the remote. They have abbreviations like "VCR", "DVD", "TV", "CBL". By default some actions are locked into a specific key. By default, the volume buttons will always control the TV volume and the channel buttons will always change channels on a digital box.
If you have a digital box, and the channels wont change, the default locks might have been removed. Consult the instruction manual that came with the remote and re-lock the buttons to the correct device key. Otherwise you will need to press the "tv" button when trying to change volume and the "cbl" button when trying to change channels.
If you do NOT have a cable box and are just simply trying to use the universal remote as a primary remote, you will need to unlock the global channel lock. Consult the manual for the remote or check online for the remote guide. The Company which makes the remotes is called Universal Electronics and you can find digital copies of their manuals on the Brighthouse Websites.
I am not familiar with the Time Warner remote, but Tivo remotes require pressing "tv power" and the "Tivo" button at the same time to program them. Maybe you are pressing one a little ahead of the other.
I have Sanyo TV.
This problem started after I got into a sub menu with choices of volume lock and channel lock.
I accidently set it the volume lock to ON.
I could not go to that menu again.
It seems that this TV has the feature of securing the volume so that the kids can't change it.
Any way to go to the locks sub menu?
Well there is still a problem with the TV. I found that by unplugging the power cable that the digital channels worked. But, when I turned the TV on today the problem had returned, I had to take out the power cable again!