Question about SanDisk Sansa Clip MP3 Player

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Freezes on refreshing database

I put songs on my sansa clip and it freezes on refreshing database. What do I do?

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  • ayubkalule Feb 09, 2009

    i cant put songs on my sansa E250 when i plug in to my computer can"t display removable disk to my computer files.but the other mp3,mp4 models can easily display to my computer files.otherwise,can easily to download.
    please,give me some advice how to do this...thanks!!

  • snook_r Feb 16, 2009

    my sand disk sansa clipmp3 player well not play songs just go threw evrey song and freezes

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Feb 15, 2009

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1 Answer

I reformatted my unit at my pc.. then it keeps saying refresh database... what can i do??


Hello,
For the Sansa Clip, first try to RESET the player:
1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.


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If the player still freezes with the refresh database message, after a reset:
then update the firmware. Next link shows how to update the Sansa Clip:
http://kb.sandisk.com/app/answers/detail/a_id/300
In METHOD 1 is explained how to use the sansa updater, for Windows operating system.
METHOD 2 tells where to find the online sansa forum for updating manually.

Jun 27, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Stucked at Refresh database


When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

Feb 27, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

Stuck on fresh database


Some songs or files with extension device can't read, so it takes so long/infinity to refresh. Plug the device to pc, format it.
Good luck

Feb 18, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Freezes at refresh database screen


Update the software else do a format. Make sure ur system is free from virus and other malwares.

Thankyou
Appreciate a good rating from you..

Jul 31, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

Database not refreshing, Could not listen the new songs added


go into your menu go into veiw all songs then go to play all

May 06, 2009 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa e200 shows refresh database fail


try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Aug 24, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa clip freezing on refreshing data!


An easy solution is just let it sit over night and it should go back to normal, but you may need to charge it though.

Jul 15, 2008 | SanDisk Sansa Clip MP3 Player

2 Answers

HELP ME!!!


I had the same problem,all I did is just wait over night and then it was back to normal.

Jul 15, 2008 | SanDisk Sansa Clip MP3 Player

8 Answers

Sansa c250 freezes while refreshing database


I got my c250 to turn off while frozen by holding the "menu" and "select" buttons down at the same time for a few seconds.

Jan 21, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

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