Question about SanDisk Sansa Clip MP3 Player

1 Answer

Freezes on refreshing database

I put songs on my sansa clip and it freezes on refreshing database. What do I do?

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  • ayubkalule Feb 09, 2009

    i cant put songs on my sansa E250 when i plug in to my computer can"t display removable disk to my computer files.but the other mp3,mp4 models can easily display to my computer files.otherwise,can easily to download.
    please,give me some advice how to do this...thanks!!

  • snook_r Feb 16, 2009

    my sand disk sansa clipmp3 player well not play songs just go threw evrey song and freezes

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Feb 15, 2009

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Posted on Jan 02, 2017

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1 Answer

I reformatted my unit at my pc.. then it keeps saying refresh database... what can i do??


Hello,
For the Sansa Clip, first try to RESET the player:
1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.


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If the player still freezes with the refresh database message, after a reset:
then update the firmware. Next link shows how to update the Sansa Clip:
http://kb.sandisk.com/app/answers/detail/a_id/300
In METHOD 1 is explained how to use the sansa updater, for Windows operating system.
METHOD 2 tells where to find the online sansa forum for updating manually.

Jun 27, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

It freezes when it says refreshing database.i erased all the songs because out of nowhere it said most of my songs were bad tracks so i erased all of them then when i turned it on it says refreshing...


your mp3 player's software got corrupted...please go to your nearest SanDisk customer care....if warranty period of the mp3 player is still there....they ll reinstall the software for free...other wise they charge u some minimum cost....

Apr 05, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Freezes at refresh database screen


Update the software else do a format. Make sure ur system is free from virus and other malwares.

Thankyou
Appreciate a good rating from you..

Jul 31, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa clip freezing on refreshing data!


An easy solution is just let it sit over night and it should go back to normal, but you may need to charge it though.

Jul 15, 2008 | SanDisk Sansa Clip MP3 Player

2 Answers

HELP ME!!!


I had the same problem,all I did is just wait over night and then it was back to normal.

Jul 15, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

SANSA e260 will no longer get further than 25% of refresh database & freezes


I would recommend that you update the firmware on the device..Once the firmware is updated you shouldnt have that problem anymore..I hope that helps
Please rate accordingly
Thank you
COmputerrep

Mar 17, 2008 | SanDisk Sansa e260 MP3 Player

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Sansa e270 problem


You cannot - the firm upgrade delted them - you will have to refind them and redownload.

Jan 21, 2008 | SanDisk Sansa e270 MP3 Player

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Sansa c250 freezes while refreshing database


I got my c250 to turn off while frozen by holding the "menu" and "select" buttons down at the same time for a few seconds.

Jan 21, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Data Refresh


The simple answer is to edit the genre data of your hard rock songs from "Hard Rock" to "HardRock" (remove the space). This sounds stupid but it causes the e280 to freeze during the refresh database phase after writing songs to the device.

I've also noticed that some genres are renamed from what they actually are. Soul, for example, shows up as Punk in the genre list of the e280. Southern Rock displays as Comedy. Mine has version 3.01.11 firmware. I renamed "Soul" to "Soul-" to get rid of the Punk tag, and "Southern Rock" to "SouthernRock" to get rid of the Comedy tag. "Ballad" shows up as "unknown" so I change it to "SoftRock" to solve that issue.

I haven't tried other genres so if you don't have any hard rock songs on your player, try renaming the genres tags to something else to see if it solves your problem.

Dec 28, 2007 | SanDisk Sansa E280 MP3 Player

2 Answers

Refresh database freezes


Try updating the firmware of your player. Switch the player to recovery mode (enable hold switch and press and hold the record and power button until you see on the screen welcome to recovery mode) download the sansa firmware updater on the sandisk website and install it to your computer. When it ask to connect the device connect the player and check if there are updates on the player. Also try to format the player it may be the songs on the player is causing the problem.

Jun 17, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

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