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Canon Utilities Solution Menu A file required for installation is damaged. The installation will be terminated

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  • rbeck553 Feb 09, 2009

    I have just purchased a Canon Canonscan LIDE 100
    When I load the installation software on Windows XP (SP3) I get the following error message half way through the install.
    Canon Utilities Solution Menu
    A file required for installtion is damaged. The installation will be terminated.
    THis happemd from both the supllied install CD and with the download from the Canon Website

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7 Answers

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The corrupted file may be a windows file....not on the disc. If you have your windows XP disc, use it to repair the OS then install the printer.

Posted on Feb 09, 2009

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Hi and welcome to FixYa,

You may want to try and re-install. Prior to this temporarily disable/turn off the computer's antivirus and/or firewall.

Good luck and thank you for using FixYa.

Posted on Feb 09, 2009

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Hi
Wlecome you will need to reinstall your driver from a different sorce if you have the CD. but first if you have a anti virus running, shut if off before you install, then reboot.

Posted on Feb 09, 2009

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Use Your uninstaller!! s/w to uninstall the cannot utility completely
http://www.ursoftware.com/download.php

And then reboot the system and download the latest applicable software from the manufacturer's site. you shud begood to go.

Posted on Feb 08, 2009

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What model printer do you have?

Posted on Feb 08, 2009

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Un-install it and delete the whole application then install it.

don't rate me till feel satisfied.
also give me ur model nujmber so i can provide further help and ur OS aswell.
keep me updated.

Posted on Feb 08, 2009

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COMPLETELY UN-INSTALL THE SOFTWARE, PERFORM A COLD REBOOT (POWER OFF) OF THE PC AND RE-INSTALL THE SOFTWARE, U MAY ALSO WANT TO GO TO THE CANON WEB SITE AND DOWNLOAD THE LATEST SOFTWARE, THERE MAY BE A PROBLEM WITH THE SUPPLIED SOFTWARE DISK.

Posted on Feb 08, 2009

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