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My PC will not start properly - when I turn the computer on, I get the Windows XP start-up screen, and then the screen just goes black. I can see the cursor, but when I move the mouse nothing happens. I have tried to start it in safe mode, but it even that won't work. I also tried re-installing Windows, to no avail. I would really appreciate any assistance on this. Thank you, Sarah

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  • Randall  Trahan
    Randall Trahan May 11, 2010

    I can understand problems with it going to black, but what problems are you having when you try to re-install Windows?

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  • 191 Answers

You may try
1) if you reinstall windows xp but it can't boot from xp disk, you may set the cdrom to piority at bios setup screen, still no boot, you need check your cdrom works status
2) if you reinstall windows xp but display no any hard disk appear that means the HD damaged, you need replace a new HD then do again
3) update some devices driver maybe needed, check from control panel--system--device manager, any triangle yellow mark, you can search from website acording the device model name, download and update them.

Posted on Feb 08, 2009

  • Frank Zhang
    Frank Zhang Feb 10, 2009

    any help for you please send a feedback thanks

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