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I installed my Jensen VM9511TS, ipod interface and rear view camera - works great! I just bought the XM interface, the XM tuner and I'm having problems. The XM turns on, plays on the Preview station for about 2 minutes and cuts out! I spoke with Jensen (Audivox) and they told me it's teh XM Mini Tuner. I went out and bought another one at Circuit City and the same thing happens. Reloaded the drivers to the interface from XMdirect. . .no dice. Any suggestions?

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  • Louis Papaleo
    Louis Papaleo Feb 08, 2009

    As I said, the headunit works, actually plays the Preview station and then the audio cuts out. If the headunit powered down, it would be a fuse or similar problem. The head unit continues to work, the touch screen displays XM Preview, but no output. Clearly not a fuse issue.

  • Louis Papaleo
    Louis Papaleo Feb 08, 2009

    The headunit remains powered. Three is no audio output. The touch screen displays XM and Preview. . . no sound!!

  • Louis Papaleo
    Louis Papaleo Feb 08, 2009

    I can't get signed onto XM as they require 15 - 20 minutes of continuous use once they activate the tuner. They cannot activate the account!

    XM told me that if it works properly, the Preview channel should be continuously active.
    I lose audio after 1 or 2 minutes!

    Sirius/XM is the only service provider for these units.

  • Louis Papaleo
    Louis Papaleo Feb 09, 2009

    Dowloaded and installed the firmware 3 times!
    Nothing . . .

  • Louis Papaleo
    Louis Papaleo Feb 09, 2009

    Audiovox/Jensen said contact XM. XM said contact Audiovox. The retail - an ebay electronics power seller (read that "you're out in the cold seller") said contact Audiovox. That's why I'm here. I checked all connections, the 8 pin plug has been plugged and replugged. Nothing. So far the only solution is to throw the whole thing away!

  • Louis Papaleo
    Louis Papaleo Feb 09, 2009

    No I haven't. Certainly, I can try it. Why do you think it would work?

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7 Answers

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  • 19,396 Answers

It looks like there is an issue between this paricular audiovox model and your XM.

When this happens often there is no way out, as it is a factory defect.

If I was in your shoes I would insist in calling XM, see Help & Support.

XM distributes different models for different stereo manufacturer, ensure you have the right one.

Let us know how it goes and give us feedback on your problem.

Thanks.

Posted on Feb 10, 2009

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  • Master
  • 1,011 Answers

Sir,
Click this link (pdf) for some troubleshooting tips and also check all the connections and replace cables.

thanks good luck

Posted on Feb 09, 2009

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  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

Have you tried leaving the units (both the XM and the Jensen) powered on even if there is no sound for about 30 mins?

Good luck and thank you for using FixYa.

Posted on Feb 09, 2009

  • Louie  Role
    Louie Role Feb 09, 2009

    Appreciate considering to try the idea of 30 minutes. As in most satellite based systems, the receiver would need time to initialize itself, lock into the satellite signal depending on where the unit is in the footprint. Again being a receive only and to my understanding, all information would be embedded in the incoming signal, including the activation. To my knowledge here is no way for a receiver (receive only) to transmit back to the signal source that it is ready for activation, it has to wait for the next cycle of data and thereafter you will be prompted on what steps to take to finalize activation. Hence the 30 minutes wait. Presumably, that time would be more than sufficient for the XM receiver to have downloaded all the necessary information.

    Alternately, you can inquire from Sirius/XM any other method of account activation (though I doubt since activation is always paired with the receiver). Or you could try bringing the XM mini receiver back to where it was bought and ask them to activate/test it for you.

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  • Master
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Sounds like a bad model production run. i would call the manufacture for a list of bad model numbers and see if you may have bought one. the next time you go to the store that you bought it from, see if they have a mini tuner with a different model number. this may be defective.

Posted on Feb 09, 2009

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Hi, It sounds like xm hasn't activated your subscrition, please check that you have a current activation.

Posted on Feb 08, 2009

  • Jim London
    Jim London Feb 09, 2009

    hi, I almost forgot, the unit has an 8 pin connector from the tuner to the unit , pull it off and inspect the pins and make sure they are all OK and that the key is straight when you replug it. Good Luck!

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  • Master
  • 2,559 Answers

What Xm satellite service provider are you with?

It sounds like you only have the preview service and not a subscription.

Posted on Feb 08, 2009

  • Randy Hough
    Randy Hough Feb 09, 2009

    You have a preview account

    You said "they can't activate the account because you can't stay on long enough"

    This makes no sense,Anyone can activate an account even if they have no XM device.

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  • Master
  • 1,800 Answers

Check for Fuse or a shorting out inside ur Car wiring.

Posted on Feb 08, 2009

  • Jalal Sordo
    Jalal Sordo Feb 08, 2009

    check out if the firmware of the unit is corrupted or missing some features.



    then flash it or upgare it firmware through main download page of ur unit.

  • Jalal Sordo
    Jalal Sordo Feb 09, 2009

    this is strange.

    maybe some radio electronic part is warming up while trying to continue.



    check any thing warm up in the borad check:


    • Capacitors

    • ressistance diods.

    • any thing worm than usual.

    plz make me updated.

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