Question about HP PSC 1610 All-In-One InkJet Printer
Hi, Let me explain you the real cause so that when ever you face this issue with any printer you will be able to fix this in quick time. The scanning needs Bi-directional communication and as you are able to print and scan from the computer software fine this shows that the software part of scanning exe file is working fine. Please try to scan from software and if this works we have to next check for full feature HP software is installed in the computer. If you are able to scan fine from HP software check for the DIGITAL IMAGING Monitor Icon it will be a green icon in the system tray in the right corner of desktop this icon must be present to enable the scan from front panel scan button. If the icon is there right click on it and exit it and then search for hpqtra08.exe file in the computer if the file is found double click on the application file to get the icon back running on the desktop. Once done try to scan again from the front panel scan button and check if the issue is resolved. If the Digital imaging monitor icon is not on the desktop system tray search for the file hpqtra08.exe in the computer and excute the application file . Even if the icon is there and you are not able to scan from the scan button we have to set the settings in the HP software In the HP director click on settings >> scan settings >> scan to button settings there click on the Destination list button this will open a small window with Two boxes 1)Available scan list 2) front panel scan to list all we have to do is to move all the programes from the available scan to list to front panel scan to list by selecting each program and click on add to move it to right. Once done do not forget to save the settings click on OK to save the settings once done try to scan from scan button this should fix the issue. The Digital imaging monitor icon or Hpqtra08.exe file should be running to enable the scan function from the scan button ... I hope this will help you in solving the all the issue in future related to scan butto not working the same steps applies to NO SCAN OPTIONS message on printer when you try to scan ..... Regards, Barret.....
Posted on Sep 27, 2007
This issue is common with every HP scanning software used with Windows OS which have a firewall running.
If you would try the following:
- check the task bar if HP digital imaging monitor is up and running
- if not, go to C:\program files\hp\digital imaging\bin and double click the file HPQTRA08.EXE
- now the monitor should run
- if not, pls reinstall the software (*)
- if yes, pls try to open HP solution center
- if solution center starts, pls try to scan or to fax
- if successful, no other steps are required
- if faxing is not successful, check in the printer folder, if you find a HP <device name> series fax entry
- if you cannot find it, unplug the printer and delete the entries in both the printer folder and scanner folder
- also run the software CD and start the uninstall_l1.bat and uninstall_l2.bat in the util\CCC on the CD (if 64 bit OS, the run the 64 bit versions)
- restart the PC with the loaded CD
- replug the printer and let it be reinstalled
(*) For a clean reinstall it is recommended to contact HP support. They know the best way to leave a clean system on the PC.
Hope it helps.
Posted on Feb 04, 2009
Navigate to C:\Program Files\HP\Digital Imaging\bin
or C:\Program Files\Hewlett-Packard\Digital Imaging\bin
Double Left Click on the executable file:
You will NOT see anything happen but it will get your program destinations setup correctly and hopefully remove the error. This sometimes happens when you change printers and old stuff stays on your PC.
Hope this helps.
Posted on Aug 30, 2009
This happened to me a couple times with the HP Series all in one and stand alone scanners. Goto Walmart and buy a USB hub that has a dedicated power supply. For some reason HP is notorious for this problem.
Posted on Oct 17, 2009
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