Question about Philips WACS700 Shelf System

10 Answers

Gracenote updated but system still not reading cd info

Hi,

I have gone onto the club philips site. I've downloaded the latest gracenote file & burnt to cd. I've placed the cd into the centre & the display 'updating gracenote database' appears - so it all looks like it's working fine. Once the message 'update complete' appears I remove the cd & place a cd from my collection (which is on the gracenote database as I checked this) into the centre - but it still won't read it. The cd in question is about 2 years old so I cannot understand what is wrong. Are there further steps involved in updating the database? Have passed q onto philips but al they came back with was 'check the cd is on the gracenote database'. Any idea how to solve this?
Very frustrated...
Cheers

Posted by on

  • 12 more comments 
  • davidsheehan Feb 10, 2009

    I don't have another system to check it on. If the cd is listed on gracenote site then it shouldn't it be working? I've tried several cd's and none of them are being read.
    Thanks.

  • davidsheehan Feb 10, 2009

    powering off / rebooting didn't work

  • davidsheehan Feb 10, 2009

    it is reading the cd - it diplays 'track 1, track 2' etc and will play the cd, but it isn't displaying the album/track names....

  • davidsheehan Feb 10, 2009

    reboot didn't work

  • davidsheehan Feb 10, 2009

    cheers rock - not very technically minded though, how should i check what you suggested?

  • davidsheehan Feb 10, 2009

    i can't see any 'display album name' option, but it didn't have a problem reading older cds.

  • davidsheehan Feb 10, 2009

    it mentions different pressings of cds, but i've tried 6 or 7 cds and none of them work, all the older ones were fine so i am not sure if this is the problem either. maybe there is just something wrong with the update, though it looked to work fine...

  • davidsheehan Feb 10, 2009

    thanks, i know i can use the ethernet cable but was hoping to not have to, updating database is so much easier.

  • davidsheehan Feb 10, 2009

    how do you mean - do you want me to burn the original cd to my laptop or something?

  • davidsheehan Feb 10, 2009

    thanks - but i've checked the gracenote site already but it didn't mention anything apart from different versions of albums.

  • davidsheehan Feb 10, 2009

    thanks welcomejee - i guess i should have mentioned that this is the 2nd time i've updated the database (i used a new cd 2nd time around) both times it said update successful

  • davidsheehan Feb 10, 2009

    does the firmware have to be updated to the latest version? does that impact on the system taking in the gracenote update?

  • davidsheehan Feb 10, 2009

    but i've checked the database and all the cds i'm trying to put on the system are on there, so i don't think that could be the issue

  • davidsheehan Feb 10, 2009

    broadband connection

×

10 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Philips Master
  • 19,396 Answers

Hi there.

If the firmware gets damaged during update , or the procedure interrupted, then the Philips system itself may get damaged.

When you have a problem of this kind is very important to call Manufacturer, so that if the unit gets damaged during update operation, they can take responsibility and cover the repair for the failed upgrade.

Call Philips using the number listed on the user manual as soon as possible.

Posted on Feb 13, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 11,896 Answers

Sony owns gracenot now!

Posted on Feb 11, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,559 Answers

How are you connecting to the internet?

Posted on Feb 10, 2009

  • Randy Hough
    Randy Hough Feb 10, 2009











    After upgrading or restoring the Center’s firmware, you need to re-establish the Wi-Fi connection between Center and Stations.










    How to re-establish the Wi-Fi connection between Center and Station








    1. To reset Center, check the Center is switched on


    2. Press MENU on the Center (or on the remote control)


    3. Press to select Settings and then press to enter


    4. Press to select Restore settings and then press to enter


    5. Press to select Yes. The set is rebooted. Language selection screen appears


    6. Select your desired language: English, Français, Español, Nederlands, Italiano or Deutsch


    7. The Center enters Installation Mode


    8. Remove the power plug of Station and then connect them to the power supply again


    9. Press MENU on the Station (or on the remote control)


    10. Press to select Installation Mode and then press to enter


    11. The Wi-Fi connection is being re-established


    12. Press STOP on Center when all the Station(s) are found


    There may be some other signal interference to cause the problem. Try to change the WiFi channel to another one to avoid the problem.



    How to change the WiFi channel


    1. Connect the music center to your PC, and then run WADM software. WADM software will auto detect the music center.
    2. Click Device Configuration button.
    3. Click Wireless Network.
    4. Expand the option of Device Wireless Channel ID to select another ID.
    5. Click Apply to confirm the setting.





    Restore your Center or Station to its default setting (including the network setting).






    On Station

    1. Check the Station is switched on.

    2. In AUX mode, press MENU.

    3. Press to select Settings and then press OK.

    4. Press to select Restore factory settings and then press OK.

    5. Select Yes and then press OK. The set is rebooted. Language selection screen appears.

    6. Select your desired language: English, French, Spanish, Dutch, Italian and German. The search for Center starts.



    On Center


    1. Check the Center is switched on.

    2. In HD mode, press MENU.

    3. Press to select Settings and then press OK.

    4. Press to select Restore factory settings and then press OK.

    5. Select Yes and then press OK. The set is rebooted. Language selection screen appears.

    6. Select your desired language: English, French, Spanish, Dutch, Italian and German. The search for Stations starts.

    7. Press STOP when the Station is found.

    The Wi-Fi connection is being re-established.











    Restoring previous firmware.




    Answer



    1. In Center’s HD mode, press MENU.

    2. Use the navigation controls and to enter Restore previous menu.

    3. Press and to select No or Yes.

    After upgrading or restoring the Center’s firmware, you need to re-establish the Wi-Fi connection between Center and Stations.


  • Randy Hough
    Randy Hough Feb 10, 2009

    Here is the fixed version



    How to re-establish the Wi-Fi connection between Center and Station



    1. To reset Center, check the Center is switched on


    2. Press MENU on the Center (or on the remote control)


    3. Press Up/down to select Settings and then press > to enter


    4. Press Up/down to select Restore settings and then press > to enter


    5. Press > to select Yes. The set is rebooted. Language selection screen appears


    6. Select your desired language: English, Français, Español, Nederlands, Italiano or Deutsch


    7. The Center enters Installation Mode


    8. Remove the power plug of Station and then connect them to the power supply again


    9. Press MENU on the Station (or on the remote control)


    10. Press up/down to select Installation Mode and then press > to enter


    11. The Wi-Fi connection is being re-established


    12. Press STOP on Center when all the Station(s) are found
    There may be some other signal interference to cause the problem. Try to change the WiFi channel to another one to avoid the problem.

    How to change the WiFi channel


    1. Connect the music center to your PC, and then run WADM software. WADM software will auto detect the music center.
    2. Click Device Configuration button.
    3. Click Wireless Network.
    4. Expand the option of Device Wireless Channel ID to select another ID.
    5. Click Apply to confirm the setting.
    Restore your Center or Station to its default setting (including the network setting).
    On Station

    1. Check the Station is switched on.

    2. In AUX mode, press MENU.

    3. Press Up/down to select Settings and then press OK.

    4. Press Up/down to select Restore factory settings and then press OK.

    5. Select Yes and then press OK. The set is rebooted. Language selection screen appears.

    6. Select your desired language: English, French, Spanish, Dutch, Italian and German. The search for Center starts.


    On Center


    1. Check the Center is switched on.

    2. In HD mode, press MENU.

    3. Press Up/down to select Settings and then press OK.

    4. Press up/down to select Restore factory settings and then press OK.

    5. Select Yes and then press OK. The set is rebooted. Language selection screen appears.

    6. Select your desired language: English, French, Spanish, Dutch, Italian and German. The search for Stations starts.

    7. Press STOP when the Station is found.

    The Wi-Fi connection is being re-established


    Restoring previous firmware.
    Answer


    1. In Center’s HD mode, press MENU.

    2. Use the navigation controls up/down and > to enter Restore previous menu.

    3. Press Up/down and > to select No or Yes.
    After upgrading or restoring the Center’s firmware, you need to re-establish the Wi-Fi connection between Center and Stations.

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 217 Answers

Find answers to all your gracenote related queries here http://www.gracenote.com/company_info/FAQ/FAQs/

Posted on Feb 10, 2009

  • Saroj Sharma
    Saroj Sharma Feb 10, 2009

    Hope you have checked out every detail on how to submit the CDs and are using a licensed software to update it you can find the list of the licensed software again in the same link also if you have gone through the link properly it states:
    ".... it often takes up to 48 hours for a new submission to show up in the software application. The Web site search is compiled less frequently than the most queried CDs in our service."

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 15,935 Answers

There may be multiple printings of the same disc by different distributors... and yours may not have included the initial read track on the disc where all that information is located.

Many times it is noticed when the disc is purchased at a mass retailer like WalMart or the like.

You can manually put the CD into the gracenote database. it will use the initializing # instead to remeber it in the future.

Please see your user manual on how to do this.

Thanks for using FixYa - a FixYa rating is appreciated!!

Posted on Feb 10, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 326 Answers

Http://www.gracenote.com/company_info/FAQ/FAQs/
click this link and check out the options you want to get solved.its mentioned in steps with full instruction.

Posted on Feb 10, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 360 Answers

Reboot (power off, wait till all activity stops, power on) the system, Check operation of system after reboot.

Post results plz.

clarkco

Posted on Feb 10, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 250 Answers

Its the problem of the lens in the unit thats not reading the disk properly.open the door of the player and clean it with cotton or dry tissue and check out inserting the cd.if still the same problem.open the whole unit with proper screw driver and then clean the lens manually and check out.if still the problem it needs to be taken to repair center as the lens is faulty needs replacement. thanks

Posted on Feb 10, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,594 Answers

After update, system should be powered OFF for couple of minutes then power up again and check.

Posted on Feb 10, 2009

  • 1 more comment 
  • Shahid Electronics
    Shahid Electronics Feb 10, 2009

    Can you please unplug system from AC outlet for few minutes and replug back in and check.

    If the update file was fine and updated system properly then it is necessary to reset system by powering it off.



  • Shahid Electronics
    Shahid Electronics Feb 10, 2009

    As you said, it isn't displaying the album/track names.
    Please check display options and enable album or track names.


  • Shahid Electronics
    Shahid Electronics Feb 10, 2009

    Burn an other CD with fresh update and try again to update your system. After update completion, turn off system ( unplug) and power up again.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 679 Answers

Better -- first check the cd with another system.

Posted on Feb 10, 2009

  • 1 more comment 
  • rockfixya
    rockfixya Feb 10, 2009

    Ok,
    Check the format of files stored in the CD, using a computer system or Laptop.
    Thanks

  • rockfixya
    rockfixya Feb 10, 2009

    It seems problem is in the CD drive of your System.
    check that.

  • rockfixya
    rockfixya Feb 10, 2009

    ok...
    please note --- when you burn a cd make sure the burning speed is not more then 16X or 32 X.

    Try to play a CD after Burning it in low Speed.
    Thanks

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

With my sony LBT-ZX66i shelf system when i insert a disc, it starts reading and then says NO DISC.


Sounds like the optical pickup (laser) has gone bad and needs to be replaced.

Mar 19, 2013 | Sony LBT-ZX66i Shelf System

1 Answer

I need Manuals for Sharp CD-XP120W


Hi, you may download the manual through this site:
http://www.eserviceinfo.com/download.php?fileid=29455
Note that this is a multi-part manual. Please download the manuals "0 to 1" by clicking on it or by clicking on "To download the file, please click here" before extracting.
eibraz_29.jpg


Note that you need winzip to extract the file. I hope this helps

Aug 23, 2011 | Sharp CD-XP120 CD Shelf System

1 Answer

I get operation failed everytime I try to update gracenote


HI, check the version of your update. You might be using the wrong updating software to update or the update was interrupted.
Make sure that you are using the right software update.


Take care.

Jun 11, 2010 | Philips WACS700 Shelf System

1 Answer

Download from WAC7000 to Samsung MP3 Player


Hi !

I strongly suggest that you discuss WACS related issues in the Streamium Café (www.streamiumcafe.com). This is where you will find an answer to your problem (look for the WACHandler" threads where you will find a link to my application ;)

Cheers !
/Mathias

Jan 07, 2009 | Philips WACS700 Shelf System

1 Answer

Want to transfer tracks from WAC7000 to MP3 player


Hi !

I strongly suggest that you discuss WACS related issues in the Streamium Café (www.streamiumcafe.com). This is where you will find an answer to your problem (look for the WACHandler" threads where you will find a link to my application ;)

Cheers !
/Mathias

Jan 07, 2009 | Philips WACS700 Shelf System

1 Answer

Not reading any cd format


Hi i have just been able to sort this problem, if your system says "NO CD" after it is inserted then the CD is not sitting right inside, solution for this is, join the philips club (free) and update the firmware and update the Gracenote software

1, insert the cd so it is in then turn it off and unplug then take another cd insert it in slowly to push the other one down a bit until it stops (may only move a couple of millimetres, you are only using the cd as it fits the slot so don’t try and insert it!!) plug the centre back in and turn the centre on, it will boot back up and eject the cd that’s still in, wait until it is fully booted and insert the cd again, that should work

OR

2, insert the cd so it is in then turn it off and unplug then you can open the product and physically push the cd down (be careful when you take the lid off as the cd will not be fully slotted down and there are a couple of cables that can pop out but they are easy to put back and obvious) Put the lid back on and plug the centre back in and turn the centre on, it will boot back up and eject the cd that’s still in, wait until it is fully booted and insert the cd again, that should work

any probs just mail back and ill help as much as i can

Oct 21, 2008 | Philips WACS700 Shelf System

2 Answers

Saving music on hard drive


After the MP3 songs are transferred from the PC to the Music Center via DMM, do not disconnect the power cord. The Center is updating its internal database to mark the changes of music library. Wait for around 20 minutes to let the Center update the database completely. When the internal updating is complete, you will be allowed to turn the Center into ECO Standby mode.

Apr 06, 2008 | Philips WACS700 Shelf System

Not finding what you are looking for?
Philips WACS700 Shelf System Logo

Related Topics:

93 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips Audio Players & Recorders Experts

Gyula Lacz

Level 3 Expert

482 Answers

kakima

Level 3 Expert

98608 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Philips Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...