My computer worked fine until one day when it started taking much longer to login... and some other things happened as well. So I used a Windows Anytime Upgrade to reinstall my OS (Windows Vista Home Premium). Things got worse bc it didn't install a clean version, it just installed over the previous one. So naturally I just wanted to reinstall a clean copy. I deleted the old program files from the previous version (not the current version) and I copied all my important files onto an external hard drive and tried to use that disc to reinstall a clean copy and it gave me an error message saying "Cannot find/open windows.dll, file may be corrupt. Please restart installation". So I restarted and it gave me the same message. I have product keys and stickers on the bottom of my laptop for Home Premium, and I'm pretty sure it came preloaded. Also, idk if when I reload it i'll have the Acer Technology that came with it when I bought it. I'm just curious how I can get my computer working again like it used to without having to buy a new OS or have to pay 60.00 to talk to an Acer Software Support person for a half hour. Any help would be greatly appreciated.
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Re: Reinstalling Vista and Acer Tech
it sounds like you may have deleted the .dll files your recovery system use to reload the Vista program. When you deleted the old programs, did you by chance delete anything from the d: drive? This is where the recovery information is located. If you still have the restore CD's that came with your notebook, use those to redo your os NOT the Windows Anytime Upgrade. Because the .dll is missing, you will have to install a clean version of the os with a reformat of your hard drive. So hopefully you have a backup of important files. Let us know if you have anymore problems. Good Luck.
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Which Password? Bios Password?Hard Drive Password? Windows Welcome Screen User Logon Password?
Which Operating System? Windows XP? Windows Vista?Windows 7?OK,if you are running Windows 7, Microsoft tightened security on it so you've gotto have a password reset disk which 99% of the people who own laptops withwindows 7 fail to do. It should be one of the first things you do whenyou buy the laptop. Otherwise, you're faced with reinstalling theOperating System or possibly doing a System Recovery.
If you're on Windows XP or Vista try this:
Turn off the computer, then hit the power button to turn it back on andimmediately start hitting the F8 key repeatedly until you see the Safe Modeoption. Select SAFE MODE and let the computer boot up. When it getsto the User Login screen it will show the Administrator userid and the useridfor which you forgot the password. Sign in as the Administrator(hopefully you didn't put a password on it and forgot it too). Once thedesktop appears it will look different, the screen will be darker and the iconsbigger, but this is normal for safe mode.
Click Start/Control Panel/User Accounts When the User Accounts screen opens, click on the userid for which you forgotthe password. Select the option to REMOVE PASSWORD.
What operating system and which password? The Bios Password, The Hard Drive Password or the Windows Welcome Screen User Login Password?
Let's assume if you are not smart enough to remember your password that you surely are not smart enough to put a password on the Bios or Hard Drive. :) Sorry.
OK, if you are running Windows 7, Microsoft tightened security on it so you've got to have a password reset disk which 99% of the people who own laptops with windows 7 fail to do. It should be one of the first things you do when you buy the laptop. Otherwise, you're faced with reinstalling the Operating System or possibly doing a System Recovery.
If you're on Windows 7 or Vista try this:
Turn off the computer, then hit the power button to turn it back on and immediately start hitting the F8 key repeatedly until you see the Safe Mode option. Select SAFE MODE and let the computer boot up. When it gets to the User Login screen it will show the Administrator userid and the userid for which you forgot the password. Sign in as the Administrator (hopefully you didn't put a password on it and forgot it too). Once the desktop appears it will look different, the screen will be darker and the icons bigger, but this is normal for safe mode.
Click Start/Control Panel/User Accounts When the User Accounts screen opens, click on the userid for which you forgot the password. Select the option to REMOVE PASSWORD.
Hi there. It sounds to me like the machine could be overheating causing the machine to shut down unexpectedly. Purchase a can of compressed air and give short blasts through the air vents and the CPU fan (located under the laptop), keep on doing this until you have cleared all the dust or any other foreign objects that could have clogged the air vents, as soon as you are happy that all the dust is cleared restart the laptop and it should now stay on for a lot longer, if it does not please feel free to post back.
You can check the BIOS to see if the drive is recognized and even attempt to boot from the drive using a bootable CD to verify it is functional (if using the Windows disc - just verify it reads - DO NOT REINSTALL)
If the drive works use the following to get the drive back in Windows:
Always backup your registry before editing and use care to find exact key! Start Registry Editor (Start, Run and type in regedit then click)
"UpperFilters" and "LowerFilters" (and "UpperFilters.bak"
"LowerFilters.bak", if they exist) value under the following key in the
registry, and delete it:
if you want to make every thing look like the first time you bought it you will need to preform something called a system recovery you can do this when you start up your computer and it will say some like f10 system recovery press that button and if that does not work then call tech support for a Cd that they can give it may come at a cost if you dont have a warrenty