Question about Cameras

8 Answers

I have a canon poershot A85 with error E18. It was working fine until I switched off for a few minutes. When it was switched back on, the lens stopped halfway and the camera "locked up". On putting new batteries in, I have got the lens fully out, but it is now stuck there and I'm still getting the E18. Any suggestions?

Posted by on

  • 5 more comments 
  • Dave Knibb
    Dave Knibb Feb 08, 2009

    The suggestion, "clean the lens" doesn't solve anything at all!

    I'm not at all happy with being charged for a "free advice" service and getting advice like "bang it on a table", and "clean the lens". Not very professional at all!

    Perhaps I was expecting too much?

  • Dave Knibb
    Dave Knibb Feb 08, 2009

    Further comments already added, but just how will cleaning the lens help if the motor driving it isn't working? Wouldn't it have been easier to tell me not to pay a registration, just to buy a new camera?

  • Dave Knibb
    Dave Knibb Feb 09, 2009

    Thank you for finally telling the truth! I only wish I'd known this earlier and would have just binned it and looked for a new (non-canon) camera!

  • Dave Knibb
    Dave Knibb Feb 09, 2009

    I am taking this advice and sending it back to Canon for an estimate of the repair costs.
    Thank you micromaster!

  • Dave Knibb
    Dave Knibb Mar 26, 2009

    I had already tried all the above - apart from jee's advice! Don't feel competent enough to take whole thing apart, so will probably try Canon themselves. If too expensive, it means a new camera - and NOT a Canon!

  • Dave Knibb
    Dave Knibb Mar 26, 2009

    Dipu007 - Many thanks for that link. I won't be sending it back to Canon for repair, but may return it with a note explaining what I think of their customer care! So far, all "fixes" have achieved is to waste my time. I may well try taking the whoe thing apart before I send it back as I love the camera when it is working!

  • Dave Knibb
    Dave Knibb Apr 17, 2009

    rockfixya obviously hasn't read any of the above. What a waste of time some of these answers are.

    I have already explained that the camera was perfectly clean and I have changed batteries, blown through with compressed air and connected av lead. I'm glad there are some contributors who read the comments before adding their own.

×

8 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 2,920 Answers

I would suggest you go and buy a new camera as they are so hard to get repaired and if you dont know how to work on them it makes it even harder.you will get a lot of odd advice on here as you are alreay figuring out but your best solution is to go get another cmaera and be done with it

Posted on Feb 08, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,594 Answers

Hi,
If you have little experience in Camera Repair then apart A85 and remove and put back Lens Flexible Wire as shown in below image.
Hope problem will resolve and lens would work fine.

I have a canon poershot - 12b78cb.jpg

Thanks.

Posted on Feb 08, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 416 Answers

Please read it carefully. Thre are sevaral solutions I may suggest here:
E18 error can be for sevaral reasons:
1. Battery contacts are bad.
1. Try to clean them with alcohol/cooton
2. Connect your camera up to the TV A/V cable. In my case it hase reseted the E18.

2. Lens got stcuked due to dust/foreighn objects

OR

3. Mis-alignment of the lens This one may require that the camera be opened. Solutions for 2-3 might be:


1. Compressed air/vacuum to remove all sand and dust. Turn the camera on and it should function fine.
2. Just tap the padded USB cover part on a hard surface
3. If no help you may try forcing the lens. Turn the camera off. Place the camera on it's back with the lens facing up and have a look at the "spacing" between the lens and the lens housing. You might see them nor evenly alighned. To fix this - PLEASE GENTLY - press down on the side where the gap is the biggest. You will hear a "click" as it pops back in place. Try powering it back on.
4. If the lens is extended all the time and won't retract at all, do as follow: Turn the camera off. Take the camera in one hand and with the other gently, in turn, take the two part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear click sound as it pops back in place. TURN the camera on.
5.If no help try to pull and twist on the largest ring of the lens while turning the camera on untill you here click sound
Good Luck

Posted on Feb 08, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,110 Answers
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

On most Canon models, error code E18 would indicate "Lens Error". While this could be caused by dirt, sand or foreign matter in the gear/mechanism of the lens assembly. Normal corrective action would require the services of an authorized service center. In some other cases, it could be that the battery contacts are corroded. This then would require cleaning and in some instances even scrapping the contacts to expose fresh metal. Still others would need that these battery contacts be bent/stretched that they exert more pressure on the batteries.

A not so technical approach would be to "jar" the lens back into action. This involved thumping the bottom of the camera against the palm of one's hand or against a book. Of course the reverse is also possible, the problem may be compounded.

Good luck and thank you for using FixYa.

Posted on Feb 08, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Cameras Master
  • 3,614 Answers

The E18 error is an error message on Canon digital cameras. The E18 error occurs when anything prevents the zoom lens from properly extending or retracting.

To fix the problem, it is often necessary that the camera and optical assembly is disassembled, realigned and reassembled. A non-warranty repair at an authorized service center reportedly costs between US $79 to $250.

Posted on Feb 08, 2009

  • micromaster
    micromaster Feb 09, 2009

    DaveRingo,
    your very much welcome.

    thanks for using fixya.



×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Cameras Master
  • 6,487 Answers

There's a chance that some dirt got inside the camera's lens and causing this problem , so in order for us to resolve this you need to clean the lens to amke sure its out of any dirt or dust that can cause the problem...

Posted on Feb 08, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 679 Answers

Remove the battery for 1 minut and check again.

Posted on Feb 08, 2009

  • rockfixya
    rockfixya Feb 08, 2009

    If 1st solution not works.......
    Means its a time to replace a new battery.
    Thanks for using FixYa.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Screen says e18


Unfortunately, many cameras that fall prey to e18 lens error problems can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.

Jun 15, 2011 | Canon PowerShot A85 Digital Camera

1 Answer

Please help - my lens will not come out, once I switch on my camera. It comes up with an E18 message Vicky


Hi,
E18 error means that the lens mechanism is jammed and the lens cannot extend/retract.

Follow the steps provided below to solve this problem.

Remove the batteries from the camera, wait for 10 minutes, then put them back in and turn the camera on.If this does not work then try the compressed air. With a fine tip blow off gun and dry compressed air set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function as fine.If this also does not work then you need to force the lens out .


Hope this helps.
Thanks for using Fixya.

Jan 31, 2010 | Canon PowerShot SD500 / IXUS 700 Digital...

1 Answer

E18 screen msg


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Don't want to get your hopes up too high, but here are some things that you can do to try to correct it. They only seem to work for about 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

Nov 17, 2009 | Canon PowerShot A85 Digital Camera

1 Answer

My camera is showing E18.I can't take photos. What


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Jun 30, 2009 | Canon PowerShot A85 Digital Camera

1 Answer

Error E18


It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.


HOW IT ALL WORKS:

Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

Here is how the E18 error looks like. You just get a black screen with small "E18" sign in the lower-left corner:

canone18error.jpg

The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors.

Instructions

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found at

this link PLS RATE ME FIXYA FOR MY EFFORT

http://www.fixya.com/support/t102982-e_18_problem

Mar 19, 2009 | Canon PowerShot A520 Digital Camera

1 Answer

E18 error on canon digital camera s200 powershot dropped it and now the lens is stuck halfway out/in The lens will not open, it was not dropped. I get e18 error.


Canon Powershot's error E18 has to do with the lens:
If it appears on a black LCD with E18 written on the corner, it is mostly due to the lens getting stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.
I am giving below a link which will help you with E18 problem.

http://www.e18error.com/repair.html

Hope this helps, let me know if you have a proble.

You can Try the following also;
Remove the batteries from the camera, wait a few minutes. Put a fully charged batteries back in and turn the camera on. if it doesnot work then,

2: Remove the batteries again, as also remove the memory card. Then install the newly charged batteries, when you turn it on it should come back to life.
3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during start up. This extra power can be useful to overcome any grit or sand particles that may be jamming the lens.
4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Try the above and let me if its any help.
Please do rate and thanks for using FixYa and Best fo luck to get you camera out of E18!

Mar 07, 2009 | Canon PowerShot S200 / IXUS 178 Digital...

1 Answer

E18 ERROR


canon camera hard work just
check your lens
see if the memory card is full or not

Feb 05, 2009 | Canon PowerShot A85 Digital Camera

1 Answer

E18 error on Canon ixus40 - lens stuck


The E18 error is an error message on Canon digital cameras. The E18 error occurs when anything prevents the zoom lens from properly extending or retracting.[1] The error has become notorious in the Canon user community as it can completely disable the camera, requiring expensive repairs.
A quick internet search for "E18" + "canon" quickly reveals hundreds of similar complaints.
ConsumerAffairs.com reports that the "lens has a feature called bellows claw, which is a gear that physically extends and retracts the lens. A piece that holds the lens, the barrier plate, is not large enough and can sometimes cause the bellows claw to malfunction, resulting in a stuck lens". The result is a black screen that only contains the error message, E18. Another problem mentioned on the site blames a sticky iris in the lens, caused by grease entering inside from the microphones built into the lens. The buildup freezes up the ability of the lens to open.

Nov 13, 2008 | Canon PowerShot SD300 / IXUS 40 Digital...

1 Answer

E18 error pops up and to make it worse the screen is green and its making a lot of beeps


http://blogs.yucs.org/~dwallach/2004/08/canon_e18_error_repair_instruc.html
The better solution is to send it to Canon's service people.  They can fix he problem is the fixes at the above site won't work.

Mar 05, 2008 | Canon PowerShot A520 Digital Camera

3 Answers

My lens wont fully extend


My sister's camera was having the same trouble and after trying a few different things, i came across a solution that fixed her camera. Her error said "lense error, restart camera."

I held down the shutter button for a few seconds, then i held down the power button as well. I tried it once or twice and then it worked. I hope this helps!

Mar 29, 2007 | Canon PowerShot SD600 Digital Camera

Not finding what you are looking for?
Cameras Logo

Related Topics:

33 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cameras Experts

kakima

Level 3 Expert

102366 Answers

Steve

Level 3 Expert

3287 Answers

yadayada
yadayada

Level 3 Expert

70346 Answers

Are you a Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...