Firstly is it a new printer ? What operating system are you using ? Did this problem start when you used the printer for the first time? If it was working before but now has problems, then did you update the printer drivers before this happend?
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You need to do two separate things:
1. You must erase the driver that you currently have for that printer and disconnect/restart the printer physically. To erase the driver in Windows 7 do the following: Start Menu -> Devices and Printers -> Right Click HP OfficeJet 4215 -> Remove Device (if this doesn't work you can also try fiddling with the properties too in the same context menu).
2. Then you need to download and install the new driver from here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=351106&lang=en&
(Contains Drivers for all Operating Systems)
if you are using windows then go to control panel and go to printers(windows vista) or printers and faxes (windows xp) and then select the correct printer icon out of the two icons.. there will be two icons (for eg . officejet 4215 and officejet 4215 fax.. ) choose the one which doesnt says fax .
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
I assume you are using the manual feed try, if so there is a tire (rubber) near the center of the tray, just use any penetrating oil (such as triflow or wd-40) and clean the tire. Same thing goes for the tray assembly, there will be one half circle tire (flat on one side round on the other its the round side that needs cleaning).
Sometimes the feed rollers can get dusty or acquire other deposits on them that can cause a loss of friction, resulting in feed problems. You could try cleaning them to see if it would help. Here's the instructions:
It could be an empty/dried up cartridge depending on how old it is. If the printer just feed the paper straight through without trying to print(i.e. the printing head is not moving), then it is most likely a configuration problem.