Question about Creative Labs Zen Digital Media Player

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My Zen Won't Turn On or Reset...

I plugged my zen into my usb hub at the back of my computer, and I waited a few minutes, and my computer didn't recognize it.  It was charging though, for a minute or two, then the screen when black.  I unplugged it, tried to switch it on two or three times, even tried to reset it, but nothing works!  Please, can someone help me?

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Posted on Feb 08, 2009

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4 Answers

Creative Zen Rebuilding Problem (Freezing)


Hold the reset button with a paper clip AND the play button at the same time while flipping the power switch. The ZEN should go into recovery mode. You probably want to do format all but you can try the different options. You also may need to download/update the firmware here.

Feb 07, 2009 | Creative Labs Zen Digital Media Player

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Creative zen


Don't buy this unit. The power system is prone to being blown out when disconnecting from USB. I've blown out two. I'm on my third. BAD DESIGN. AVOID IT!

Nov 09, 2008 | Creative Labs Zen Digital Media Player

1 Answer

My zen wont charge


It won't charge from an USB hub. It must be plugged intoan USB port on the computer itself.

Oct 29, 2008 | Creative Labs ZEN V Plus MP3 Player

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Won't turn on at all


did you try charging it?
or maybe you could try a diffrent USB plug inn.

Sep 13, 2008 | Creative Labs Zen Digital Media Player

4 Answers

CREATIVE ZEN V-PLUS. COULD NOT TURN ON AND IS NOT CHARGING


Try using the reset botton while connected to the computer via usb cable , it worked for me.

Jul 24, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

No charge...


Hello mandag78,

The error message you are talking about occurs when a device tries to draw more power from the USB port then the port can provide,

Make sure you are connecting the MP3 player directly to a USB port on the computer or a USB hub that has an independent power source (one that you plug into an electrical outlet). If you are plugging your MP3 player into a USB keyboard or a non-powered hub the port may not have enough ower to charge it.

I am assuming tha tthe Zen was working before? And that you are sing the exact same USB port and cord that you were using to charge the item previously? If so, then what you are experiencing might be a sign that the unit has failed and is in need of repair.

Best Regards,
Ken
"Go Ahead. Use Us."

Jun 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

3 Answers

Screen won't come on. Please Help


it may be in a low power state, try a different usb cable and hook it up to a desktop computer (laptop ports are sometimes not powerful enough to charge the battery when it is in a low-power state). I had this exact same problem and that fixed it!

Also check out creative.com/support and look at their support forumns

Problems Charging, Turning On, or connecting the Zen to a computer, or upgrading firmware; Here are some things you can try:


1. If the Zen won't turn on, try using a wall charger (like the Motorola Razor) and see if it comes back on and begins charging. Wall chargers sometime will be able to output more current than the USB ports of a computer resulting in faster charging. Sometimes it is enough to turn it back on. Don't just try any wall charger though. You don't want it outputting too much power to the Zen and causing electrical damage. I would not go above a 5v charger for this since 5v, I believe, is the input power limit of the Zen.

2. If the Zen won't turn on or be recognized by the computer, try a hard reset by inserting a paperclip (or something like it) into the small "Reset" hole on the bottom of the Zen. Wait for it to rebuild the library and try again.

3. If the Zen is not detected by the computer when connected, try booting the Zen into Recovery Mode (See directions above) and do a "Clean Up". Wait for it to rebuild the library, do a hard reset and try again.

4. If the Zen is not detected by or charging from the computer when connected, make sure you are using a USB port on the back of the computer (built into the motherboard) instead of one wired to the case (front or side). That way you are using a USB port with the proper power output.

5. If the Zen is not detected by or charging from the computer when connected, make sure the USB port you are using are USB 2.0 and not v1.1. If you computer is a newer computer, this shouldn't be a problem, but if it is an older computer, it may only have USB 1.1 ports which doesn't output enough power as USB 2.0 ports.

6. If the Zen is not detected by or charging from the computer when connected, make sure you have no other USB devices plugged into the computer (front and back ports), but the Zen. That may be worth a try to see if you can get enough current from the USB ports to begin charging it again. Usually the more devices you have plugged into the USB ports, the less current that will be available for charging due to the power being shared with all other devices plugged in.

7. If the Zen is not detected by or charging from the computer when connected, make sure that the drivers are loading for it properly under Device Manager (no conflicts showing). I believe the Zen will not be detected or begin charging unless its drivers are loaded and working properly.

Storing or not using the Zen for long periods of time:


Lithium-ion batteries (by themselves) with no built-in voltage monitoring circuit have a really low self-discharge rate (1-2% a month) when not being used. Having the addition of voltage monitoring circuits will slightly increase the discharge rate, but should not reach the point of excessively discharging the battery to where it won't turn back on unless sitting unused for an extended period of time and if its last state before powering off was a already in a low voltage state. So, as long as you aren't storing it for long periods of time at a low discharged voltage, the battery should be ok to recharge.

Jun 20, 2008 | Creative Labs Zen Digital Media Player

1 Answer

My zen v plus wont turn on


Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Dec 26, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative Zen M won't turn back on


There is a major bug in Firmware version 1.40.xx related to battery charging, and it will exhibit this behavior if there is not enough battery power available for your device to power up. You will need to upgrade your firmware to fix this.

There is a catch, however - your player will not power up on USB power alone, which poses a problem for firmware updating. You must obtain a DC wall charger, plug it into the player via the dongle. This will allow the device to turn on. Then you must plug into your computer's USB port. Do not worry - having both a wall charger and USB cable plugged in at the same time will not harm your player or your computer. This will allow your ZVM to remain powered up so you can update the firmwar

Nov 15, 2007 | Creative Labs ZEN Vision:M Digital Media...

12 Answers

Zen V Series mp3 player won't turn on.


Try pushing the reset button with a paper clip while the unit is plugged into the unit. This worked for me.

Nov 07, 2007 | Creative Labs ZEN V Plus MP3 Player

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