Question about HP Photosmart C5280 InkJet Printer

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HP Photosmart C5280 - continually reinstalls the software.

I'm having problems with this printer. I have Windows Vista on my laptop, everytime I switch on my pc, the printer installs itself. Thus I can end up having 6 or 7 printers installed within a couple of hours. I just don't know how to get it to stop. There were problems with the printer causing other applications such as Word doc's to freeze and the solution was to make another printer the default one - which I have done. However, this installing the software causes my laptop to crash and not work until the software has run.

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  • doggonet Apr 18, 2009

    Printer also keeps reinstalling itself. 90% of the time it will not print at all then out of the blue it starts printing. It doesn't tell me when it can not print or why. sometimes takes hours to print a one page document.

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I have exactly the same problem. Found a solution onthe Microsoft forums:

"Checkpoint: Unhide Hidden Devices in the Device Manager, view the problem 
devices and remove them manually from there. 

This workaround is for an HP Printer, use accordingly: 

1. When the Found New Hardware Wizard starts at startup of the computer, 
click <next>. 

2. When it asks you for the HP disk, (the next thing that will require a 
response from you probably), click <ok>. However, do NOT insert the disk 
into your CD-ROM drive. 

3. On the next screen that comes up, there will be a button that is already 
highlighted telling the wizard where to find the printer driver (which is 
what it is looking for). This button will be pointing it at "other media, 
CD-ROM,etc. 

The trick is to DESELECT this button. At that point, the button for your C: 
drive will become active and you can select the C: drive. It will also 
probably be prompting you with the location for the already installed HP 
printer driver that is somewhere on your C: drive. (If not, you need to 
click browse and locate the driver). 

4. After you have deselected the CDROM and selected the C: drive, click 
<ok> (or <next>) The Wizard then makes a second copy of your printer driver 
(and, by the way, creates a second "installed printer" in your Control 
Panel/Printers). And then, the wizard finally completes and tells you that 
you have successfully installed the new hardware. 

5. On subsequent startup, the Wizard should then NOT run."


Good luck!

Posted on Feb 17, 2009

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