Question about Arris SURFboard SB5120 Modem
I have a Motorola SB5120 Surfboard modem that I got from Comcast. I just bought a Netgear Wireless-G Router WGR614v9 to connect my laptop wirelessly so I don't have to use the Ethernet cable anymore. I have internet when I begin installing the router and my modem works great. Then the instructions tell me to unplug the power source of the modem and hook up the modem to the router with the Ethernet cord. When I re-plug the powersource into the modem, only the Power light and the PC/Activity light comes on. I have no internet connection what so ever. In order for me just to get internet straight from my modem without the router, I have to unplug the power cord again from my modem and use the Comcast CD to reset all of my settings to the default settings. There's no powercycle or reset button on my modem and I wait at least 2 min before plugging in. I don't know what's wrong!
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Aug 31, 2011 | NetGear WNDR3400 N600 Wireless Dual Band...
Feb 19, 2011 | Arris SURFboard SB5120 Modem
Aug 02, 2010 | Arris SURFboard SB5120 Modem
Feb 08, 2010 | Arris SURFboard SB5120 Modem
Aug 18, 2009 | Arris SURFboard SB5120 Modem
Jul 13, 2009 | Arris SURFboard SB5120 Modem
Jun 06, 2009 | Arris SURFboard SB5120 Modem
May 06, 2009 | Arris SURFboard SB5120 Modem
May 04, 2009 | Arris SURFboard SB5120 Modem
869 people viewed this question
Usually answered in minutes!