Question about HP PSC 1610v All-in-One Printer

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Scanner Failure I have the HP PSC 1610 all in one...when I try to scan or copy an item, I get an error message that says "Scanner failure turn off and turn on power" I have tried this method over and over and it still doesn't work.,..Someone please help.

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  • keith0830 Feb 08, 2009

    don't know what u want to know...like I wrote above...The printer from my computer works but when I try the scan or copier part the scanner scans across the item and stops and than the scanner error message turn off and restart the copier comes on....always....

  • keith0830 Feb 08, 2009

    I have a Mac and the Printer is the HP PSC 1610 all in one not the 1610V

  • keith0830 Feb 08, 2009

    low rating? 1st of all if u read my situation u would have seen I wrote 1610 not 1610V and I rated u thanks for trying...because u weren't helpful...so maybe u have the issue not me.

  • Thomas F. Schneider May 11, 2010

    Disconnect the printer Remove the software program, if you have the disk , then reinstall it. 


    http://search.hp.com/query.html?lang=en&...

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I have a HP PSC 1610 with the same problem.  I discovered that a piece of ribbon cable that the scanner travels over had become crumpled and was preventing the scanner head from traveling.  I solved it by removing the glass piece (as described in http://www.fixya.com/support/t1821562-scanner_glass_out_hp_psc_1610).  Then flatten the ribbon cable and tape it down securely with electrical tape.  Mine is working fine now.  Good luck!

Posted on Apr 19, 2009

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I don't want to know anything. I want, (wanted) you to attempt what I had suggested. I am not positive it will work and I did not want you to score me low but would rather have no score at all.
1. Disconnect the Printer/scanner  2. Uninstall the software. START- CONTROL PANEL -either  ADD AND REMOVE PROGRAMS or PRINTER AND FAXS  _ Highlight printer and tell it to REMOVE PRINTER. 3. Hook the printer back up. Run the install software that has the correct driver for the version of windows that you are using.
The HP link for your model that I provided to you is to download the software to install , if you ether have the wrong driver or have lost the install disk ,if you ever had one.      Look at what version of windows you are using and see if the disk states that it is for that version of windows, like Xp, VISTA, 98, etc. If it does not you must download the correct software.      I was attempting to avoid asking all of the needed questions such as; Is this a new problem or have never had the scanner work correctly? New computer or same one? Computer Make and model?  Version of windows that you are using? All of these things enter into a problem such as yours.   I hope this helps. |:)

Posted on Feb 08, 2009

  • Thomas F. Schneider Feb 08, 2009

    The heading at the top of the page said PSC 1610v.

    Thanks for the low rating. I will be assisting you no longer.  

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