Question about HP ScanJet 3570C Flatbed Scanner

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HP Scanjet 3570c not scanning

I put a new USB cord on my HP Scanjet 3570c. When I use the HP Director I can make copies but if I scan a photo or document I get an error message, '' An error occured communicating with the scanning device''. The buttons on the scanner itself do the same thing.

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  • donlennie Mar 26, 2009

    Scanner software is running on a new Dell with Windows XP. It will produce copies but gives me a communication error when I attempt to scan a photo or document.

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Scanning Without HP Hardware

1. Click Start
2. Control Panel
3. Click Scanners and Cameras
4. Click on the Icon and follow the Scanner and Camera Wizard instructions.
5. Select the HP scanning device from the TWAIN source list
6. Click File and then Scan New .

Posted on Feb 08, 2009

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Posted on Jan 02, 2017

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1 Answer

I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

Sir, I have hp scanjet 2400 scanner. I formatted my system. Unfortunately I missed the installation CD. However I installed it from downloaded/installation CD (from my friend). The HP Director and HP...


The drivers of the scanner is not correct one, you need to un-install it and download drivers from HP web site by clicking HERE and then re-install drivers along with software.
Hope this will solve your issue. good luck

Mar 03, 2011 | HP ScanJet 2400 Flatbed Scanner

1 Answer

ARE THERE REPLACEMENT bulbs for an hp scanjet


Yes it has a replacement. Try to find it in some computer stores.

Oct 30, 2009 | HP Scanjet 3570c scanner

1 Answer

Not see any selection in "pdf " for scan setting,only jpg etc.


Do you havd Adobe Reader installed on your system? You will need it to view pdf files. It is available to download here
If this is not related to your problem, please try to access Hp's excellent support site online by clicking here and see if that helps to clear up the trouble...

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!



Apr 08, 2009 | HP Scanjet 3570c scanner

1 Answer

Download problems with HP scanjet 3570c


this problem occurs when the Scanner is not detected by the computer.

so check i f u can use another USB cable.

plz rate this post as good as u can.

Feb 06, 2009 | HP ScanJet 3570C Flatbed Scanner

1 Answer

HP Scanner 3570C-can not scan my slides


According to the manual, you should always scan from the HP scanning software to scan slides using Scanjet transparent material adapter. There is no button that you can set for default slide scanning properties. This is shown on page 8 of the manual for the 3500 series scanners. The manual is available here: https://www.manualslib.com/manual/72847/Hp-Scanjet-2300c-Series.html?page=13#manual .

Since the scanner works with pictures, make sure that the TMA adapter is plugged into the back of the scanner. Next open the software, HP Photo & Imaging Director. In most versions of Windows, press Start and look for the HP programs heading. Expand this to find the executable file. Alternatively, find the icon on the desktop or find the software in the file explorer (Program Files/HP/ on 32-bit versions, Program Files (x86)/HP) and then the appropriate sub-folder. Now try to scan the slides when they are loading in the adapter.

I hope this helps. Please add a comment with your OS if you are still having problems. Some newer OS versions may have installed generic drivers for the ScanJet 3570C. The generic driver might not communicate with the TMA properly.)

Cindy Wells

Jul 12, 2017 | HP ScanJet 3570cv Flatbed Scanner

1 Answer

HP director will not open


try this...

click start
right click my computer
properties
hardware
device manager
?ports
scan for hardware changes

Jan 06, 2009 | HP ScanJet 3500C Flatbed Scanner

2 Answers

Runtime Error on Scanjet 3570c


please uninstall the the hp software and reinstall it it will help you

bye

Nov 15, 2007 | HP Scanjet 3570 Flatbed Scanner

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