Question about Gateway 600XL Notebook

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Gateway 6438 I have a Gateway 6439 laptop. My DVD/CD player reads in use in the properties. No disk are in the system. I believe this problem resulted from stopping a CD while in use. My system has since been slowed and my audio now sounds interupted. Any solutions

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  • Thomas F. Schneider May 11, 2010

    Open the tray with a paper clip . Insert the same CD if possible. Tell it to stop in software. If that does not work, Remove and Reinstall the DVD software, or restore to an earlier date, before it happened..

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  • Gateway Master
  • 1,102 Answers

DEVICE MANAGER UNINSTALL THE DRIVE THEN RESTART PC AND REINSTALL
THEN DO A DISK DEFRAG
LET ME KNOW IF THIS SOLVED IF NOT WE CAN TRY ANOTHE SOLUTION AND PLEASE RATE ME

Posted on Feb 08, 2009

  • DEKR
    DEKR Feb 09, 2009

    do you still need help and please don't forget to rate me

    thanx

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Cd dvd player not seen


Check device manager see if driver is showing for cd/dvd
If you have a recovery partition on the laptop You can reinstall your drivers and software using your recovery option.
Recovery should be in START/ALL PROGRAMS/SYSTEM RECOVERY (you may need to click Gateway Utilities first).
Then select application& driver recovery
.Or you can download from gateway http://gateway.com/worldwide/ select country then supporrt then drivers download.

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Gateway m-1625 CD/DVD-rom won't read any disc. Its spinning but no read. any thoughts?


you might try taking a q tip and some alcohol and clean the eye ( a little glass looking circle ) that reads the disk. Do not touch it with your fingers. Sometimes dust or dirt can get on it and it will not read the disk. This also works on cd players as well as dvd players.

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Gateway NV53 win 7 64bit //the dvd-super multi dl driver stop read dvd/// cd


Click start control panel system and security system device manager, management, scroll down cd-dvd rom drives you might see a yellow question/exclamation mark ? or a red X right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel system and security scroll to sytem tab you will see device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps you

Aug 24, 2011 | Gateway (5500652) (  5500652)...

2 Answers

My laptop says I don't have a DVD burner but I do. How can I reinstall it?


you might have to physically unplug the leads for this cd/dvd burner then plug them back in this should activate the found new hardware wizard or
you might have to uninstall then restart your computer then reinstall your DVD/CD or uninstall the driver then reinstall for this device
click start control panel administrive tools,computer management,device manager scroll down cd dvd rom drives right click you will have options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
if your computer came with a disc the drivers could be on it
make sure that the dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd/dvd burner then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
click start control panel administrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall

if this does not fix the problem it might be a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps
dont forget to vote

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2 Answers

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Open your control panel ->system->hardware->device manager and click on the DVD/CD-ROM drives icon. The listed devices will tell you if you really have a dvd player or not. If you do really have a dvd player, try a different dvd

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1 Answer

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1 Answer

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clean the lence of dvd player or replace with new good one

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