Question about Samsung (sw 252 frns) CD-RW Burner

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CD-RW drive won't open

I have an old Dell Dimension DIM 2400 that came with a Samsung CD-R/RW-252s. I can't get the drive to open either by pushing the button on the box or buy clicking 'Eject' from Windows Explorer. Sometimes when trying to open it from Windows Explorer, I get this message:
"This software version is already installed on this system. To re-install this software, you must remove it first, and then run Setup again
from the installation media. For information about removing a program, see Windows Help." (There is a CD stuck in the drive.) Then the focus goes to a different drive letter in Windows Explorer.

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Stick a straight paperclip into the tiny hole in front a few times. This manually rotates the gears and will eject the cd tray.
If it does not still come out because of the jammed CD - you may need to use force!!

Thanks for using FixYa - a FixYa rating is appreciated!!

Posted on Feb 08, 2009

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Especially problematic if the computer is on its side! Stand the computer on its "bottom" so the tray and the disc inside it are horizontal. Then try the paperclip --- use one of those big ones because they are stiffer. You may have to push kind of hard to get the tray to open. Also, make sure the tray is not hanging up on the face of the computer case.

It won't cost much to replace the drive if you can't fix it, and the disc that's stuck in there can always be removed by taking the drive apart (which will almost surely ruin the drive since they're like those boxes packed by robots --- you'll never get all that stuff back in there!)

Good luck.

Posted on May 05, 2010

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