Question about Epson Perfection 3490 PHOTO Flatbed Scanner

1 Answer

Scanner quit Version:0.9 StartHTML:-1 EndHTML:-1 StartFragment:0000000111 EndFragment:0000001393 My scanning quit working very little use. Reinstall driver , software many times without success. Just noticed that as soon as I plug it the right on button comes on always and do not shuts off ever even if you press it to close it.

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  • Gilles Boudreau Feb 08, 2009

    garantee over is there any place to find parts for it

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  • Master
  • 537 Answers

Is the scanner still under warranty? If so, then see if you can get complementary service for the unit. Otherwise, it might be time to junk it.

Posted on Feb 08, 2009

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Hello and help. a have a new(ish) computer running 7 and have borrowed a minolta dimage scan dual III. i was able to install the software with the converter program, but it won't recognize the scanner....


; sonyscanners.inf -- Sony (Konica Minolta) Film Drivers
;
;
; Beta driver for Windows Vista and Windows 7 operating
; systems for all known Sony film scanners.
[Version]
Signature="$CHICAGO$"
Class=Image
ClassGUID={6bdd1fc6-810f-11d0-bec7-08002be2092f}
Provider=%Provider%
DriverVer=2/19/2011,3.0
[Manufacturer]
%Mfg%=Models,ntamd64
[Models]
; USB and SCSI scanners
"Minolta Scan Dual II" = USBScanner,USB\Vid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USB\Vid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USB\Vid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USB\Vid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USB\Vid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USB\Vid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USB\Vid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USB\Vid_0638&Pid_0a16
"Minolta QuickScan 35" = SCSIScanner,SCSI\ScannerMINOLTA_#2880___________
"Minolta Scan Dual" = SCSIScanner,SCSI\ScannerMINOLTA_#2882___________
"Minolta Scan Multi" = SCSIScanner,SCSI\ScannerMINOLTA_#2883___________
"Minolta Scan Speed" = SCSIScanner,SCSI\ScannerMINOLTA_#2884___________
"Minolta Scan Elite" = SCSIScanner,SCSI\ScannerMINOLTA_#2885___________
"Minolta Scan Elite 5400 Firewire" = SBP2Scanner,SBP2\MINOLTA&DS_Elite5400&CmdSetId104d8
[Models.ntamd64]
; USB and SCSI scanners
"Minolta Scan Dual II" = USBScanner,USB\Vid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USB\Vid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USB\Vid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USB\Vid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USB\Vid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USB\Vid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USB\Vid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USB\Vid_0638&Pid_0a16
"Minolta QuickScan 35" = SCSIScanner,SCSI\ScannerMINOLTA_#2880___________
"Minolta Scan Dual" = SCSIScanner,SCSI\ScannerMINOLTA_#2882___________
"Minolta Scan Multi" = SCSIScanner,SCSI\ScannerMINOLTA_#2883___________
"Minolta Scan Speed" = SCSIScanner,SCSI\ScannerMINOLTA_#2884___________
"Minolta Scan Elite" = SCSIScanner,SCSI\ScannerMINOLTA_#2885___________
"Minolta Scan Elite 5400 Firewire" = SBP2Scanner,SBP2\MINOLTA&DS_Elite5400&CmdSetId104d8
[USBScanner]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=1
Capabilities=0
[USBScanner.Services]
Include=sti.inf
Needs=STI.USBSection.Services
[SCSIScanner]
Include=sti.inf
Needs=STI.SCSISection
SubClass=StillImage
DeviceType=1
DeviceSubType=1
Capabilities=0
[SCSIScanner.Services]
Include=sti.inf
Needs=STI.SCSISection.Services
[SBP2Scanner]
Include=sti.inf
Needs=STI.SBP2Section
SubClass=StillImage
DeviceType=1
DeviceSubType=2
Capabilities=0
[SBP2Scanner.Services]
Include=sti.inf
Needs=STI.SBP2Section.Services
[Strings]
Provider="Sony (Konica Minolta)"
Mfg="Sony (Konica Minolta)"

Apr 04, 2011 | Konica Minolta Dimage Scan Dual IV Film...

2 Answers

Konica Minolta Dimage scan dual film scanner will not connect to windows 7


It's possible there are no drivers running under W 7 for this remarkable unit and it's a shame .
If you have the W XP install disc , you could install a virtual version of W XP on your HDD .
You could also partition your HDD and install W XP on the new one .
Otherwise ... trashbin . Yes , life is hard .
Regards .

Dec 26, 2010 | Konica Minolta Dimage Scan Dual IV Film...

1 Answer

Minolta Elete Scanner 5400 - Is there a Driver for Widows 7 available


; sonyscanners.inf -- Sony (Konica Minolta) Film Drivers
;
;
; Beta driver for Windows Vista and Windows 7 operating
; systems for all known Sony film scanners.
[Version]
Signature="$CHICAGO$"
Class=Image
ClassGUID={6bdd1fc6-810f-11d0-bec7-08002be2092f}
Provider=%Provider%
DriverVer=2/19/2011,3.0
[Manufacturer]
%Mfg%=Models,ntamd64
[Models]
; USB and SCSI scanners
"Minolta Scan Dual II" = USBScanner,USB\Vid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USB\Vid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USB\Vid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USB\Vid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USB\Vid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USB\Vid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USB\Vid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USB\Vid_0638&Pid_0a16
"Minolta QuickScan 35" = SCSIScanner,SCSI\ScannerMINOLTA_#2880___________
"Minolta Scan Dual" = SCSIScanner,SCSI\ScannerMINOLTA_#2882___________
"Minolta Scan Multi" = SCSIScanner,SCSI\ScannerMINOLTA_#2883___________
"Minolta Scan Speed" = SCSIScanner,SCSI\ScannerMINOLTA_#2884___________
"Minolta Scan Elite" = SCSIScanner,SCSI\ScannerMINOLTA_#2885___________
"Minolta Scan Elite 5400 Firewire" = SBP2Scanner,SBP2\MINOLTA&DS_Elite5400&CmdSetId104d8
[Models.ntamd64]
; USB and SCSI scanners
"Minolta Scan Dual II" = USBScanner,USB\Vid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USB\Vid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USB\Vid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USB\Vid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USB\Vid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USB\Vid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USB\Vid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USB\Vid_0638&Pid_0a16
"Minolta QuickScan 35" = SCSIScanner,SCSI\ScannerMINOLTA_#2880___________
"Minolta Scan Dual" = SCSIScanner,SCSI\ScannerMINOLTA_#2882___________
"Minolta Scan Multi" = SCSIScanner,SCSI\ScannerMINOLTA_#2883___________
"Minolta Scan Speed" = SCSIScanner,SCSI\ScannerMINOLTA_#2884___________
"Minolta Scan Elite" = SCSIScanner,SCSI\ScannerMINOLTA_#2885___________
"Minolta Scan Elite 5400 Firewire" = SBP2Scanner,SBP2\MINOLTA&DS_Elite5400&CmdSetId104d8
[USBScanner]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=1
Capabilities=0
[USBScanner.Services]
Include=sti.inf
Needs=STI.USBSection.Services
[SCSIScanner]
Include=sti.inf
Needs=STI.SCSISection
SubClass=StillImage
DeviceType=1
DeviceSubType=1
Capabilities=0
[SCSIScanner.Services]
Include=sti.inf
Needs=STI.SCSISection.Services
[SBP2Scanner]
Include=sti.inf
Needs=STI.SBP2Section
SubClass=StillImage
DeviceType=1
DeviceSubType=2
Capabilities=0
[SBP2Scanner.Services]
Include=sti.inf
Needs=STI.SBP2Section.Services
[Strings]
Provider="Sony (Konica Minolta)"
Mfg="Sony (Konica Minolta)"

Nov 03, 2010 | Minolta Dimage Scan Elite 5400 Film...

1 Answer

Does Kainanderson's solution work with Win7 64bit


Of course it does. I'm using both a Minolta Dimage IV and Minolta Dimage Elite 5400 Mk 1 (firewire and usb). Here's my latest driver:

; sonyscanners.inf -- Sony (Konica Minolta) Film Drivers
;
;
; Beta driver for Windows Vista and Windows 7 operating
; systems for all known Sony film scanners.
[Version]
Signature="$CHICAGO$"
Class=Image
ClassGUID={6bdd1fc6-810f-11d0-bec7-08002be2092f}
Provider=%Provider%
DriverVer=2/19/2011,3.0
[Manufacturer]
%Mfg%=Models,ntamd64
[Models]
; USB and SCSI scanners
"Minolta Scan Dual II" = USBScanner,USB\Vid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USB\Vid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USB\Vid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USB\Vid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USB\Vid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USB\Vid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USB\Vid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USB\Vid_0638&Pid_0a16
"Minolta QuickScan 35" = SCSIScanner,SCSI\ScannerMINOLTA_#2880___________
"Minolta Scan Dual" = SCSIScanner,SCSI\ScannerMINOLTA_#2882___________
"Minolta Scan Multi" = SCSIScanner,SCSI\ScannerMINOLTA_#2883___________
"Minolta Scan Speed" = SCSIScanner,SCSI\ScannerMINOLTA_#2884___________
"Minolta Scan Elite" = SCSIScanner,SCSI\ScannerMINOLTA_#2885___________
"Minolta Scan Elite 5400 Firewire" = SBP2Scanner,SBP2\MINOLTA&DS_Elite5400&CmdSetId104d8
[Models.ntamd64]
; USB and SCSI scanners
"Minolta Scan Dual II" = USBScanner,USB\Vid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USB\Vid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USB\Vid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USB\Vid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USB\Vid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USB\Vid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USB\Vid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USB\Vid_0638&Pid_0a16
"Minolta QuickScan 35" = SCSIScanner,SCSI\ScannerMINOLTA_#2880___________
"Minolta Scan Dual" = SCSIScanner,SCSI\ScannerMINOLTA_#2882___________
"Minolta Scan Multi" = SCSIScanner,SCSI\ScannerMINOLTA_#2883___________
"Minolta Scan Speed" = SCSIScanner,SCSI\ScannerMINOLTA_#2884___________
"Minolta Scan Elite" = SCSIScanner,SCSI\ScannerMINOLTA_#2885___________
"Minolta Scan Elite 5400 Firewire" = SBP2Scanner,SBP2\MINOLTA&DS_Elite5400&CmdSetId104d8
[USBScanner]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=1
Capabilities=0
[USBScanner.Services]
Include=sti.inf
Needs=STI.USBSection.Services
[SCSIScanner]
Include=sti.inf
Needs=STI.SCSISection
SubClass=StillImage
DeviceType=1
DeviceSubType=1
Capabilities=0
[SCSIScanner.Services]
Include=sti.inf
Needs=STI.SCSISection.Services
[SBP2Scanner]
Include=sti.inf
Needs=STI.SBP2Section
SubClass=StillImage
DeviceType=1
DeviceSubType=2
Capabilities=0
[SBP2Scanner.Services]
Include=sti.inf
Needs=STI.SBP2Section.Services
[Strings]
Provider="Sony (Konica Minolta)"
Mfg="Sony (Konica Minolta)"

May 13, 2010 | Konica Minolta Dimage Scan Dual IV Film...

1 Answer

It won't scan. I took the cover off and it the drive wheels are turning, but the scanner doesn't move. The box that shows % scanned just stays at 0%. It's a conoscann 4400f


turn off the scanner, disconnect and reconnect it from the computer. if it still doesnt scan, reinstall the scanner driver(make sure you install the latest version) then restart your computer. hope it'll help. good day. =)

Dec 22, 2009 | Office Equipment & Supplies

1 Answer

Selected scanner was not found adobe acrobat


first downloaded the trial version of Acrobat 7.0 and removed
Acrobat 6.0. Test scanning ok it will worked!

Proceed to uninstall the Acrobat 7 trial version and
reinstall the 6.0 version you own, try this i hope it will work for you.

All d best

Mar 29, 2008 | Kodak Open Box i50 Flatbed Scanner

1 Answer

Not scanning


You have tried everything possible!. Try and reinstall the OS. If some dll files are corrupted, this will resolve it. You may have to reinstall all other software!

S. Mohan

Mar 09, 2008 | Canon CanoScan 8400F Film Scanner

2 Answers

"The Scanner has reported a hardware error..."


Version:1.0 StartHTML:0000000105 EndHTML:0000008195 StartFragment:0000002796 EndFragment:0000008159 Normal 0 0 1 464 2648 22 5 3251 11.0 0 21 0 0 I brought a coolscan 9000 the last month without the film holders, software etc just the scanner. A friend of mine sold me it for a good price. I run Leopard in a Powerbook G4 15” 1.2 ghz 2 Gigas ram. I installed the Nikon scan 4 and when I open it the scanner report an error: The Scanner has reported a hardware error... every time that I run the program this message appears. I thought that this was because I hadn’t got the film holders. When the film holders arrive from USA the same problem appears : The Scanner has reported a hardware error... Them I tried Silverfast Software. In this case the scanner report another error: there are not film holder ( or something like that). I uninstalled Nikon Software with the same utility to install it. Reinstall the Software and the same ****** problem. When I switch on the scanner a loud noise came from inside, after this the blinking light stopped and nothing happen ( no calibration, no light inside, nothing). Just one thing. The Scanner has reported a hardware error...
I checked on internet and the solution of switch it of and on doesn’t work. CALL TO THE NIKON SERVICE that’s was my only solution.
Of course I didn’t . The price of the scanner was 300 Pounds.
SO I OPENED IT.
I REMOVED THE SCREWS FROM THE BACKSIDE AND FROM THE BOTTOM OF THE SCANNER. I TOOK THE METALLIC CASE OF: PICTURE 1. After a while looking everything without touch I’m start to check for the connection cables one by one, WHEN DISCOVER THAT ONE CABLE PLUG THAT GOES FROM THE SCANNER TO THE FIREWARE BOARD WAS DESCONECTED…. PICTURE 2 Maybe on the shipping this plug looses his place. SO I SWITCH ON THE SCANNER AND THE PROBLEM DOESN’T APPEAR. Now the problem was that the film holder wasn’t recognising from the scanner. So I followed the steps that most frequently indicate on the web:

1-Close the scan program –
2-Turn off and unplug the scanner
3-Plug the LS9000 back in and turn it on
4-Reopen the scan program

The scanner worked. When I switch on the scanner take a minute or so to calibrate and determinate the film holder. Them I open the Nikon Scan 4 and every looked nice. I could scan my first negative ALELUYAAAAA. So I close everything without the screws so I put the scanner vertical to put back the metal case ones I finished I turned on the scanner and the Nikon program. For my surprise the same ******* error I couldn’t believe it.

I opened it again and I found the cause of the problem . BECAUSE THE SCANNER WAS ON VERTICAL BEFORE, THE METALLIC GUIDE THAT CONNECT WITH THE SERVO WAS MOVED (Move the scanner from one place to another may cause this issue) So with my finger I putted it in the same place. THE SCANNER WORK’S.
After this the only problem was a big loud gnashing and grinding noise that I sorted with CELOTAPE BETWEEN THE TWO PIECES THAT WAS SEPARATED BEFORE.
PICTURE 3
Now the scanner work fine. Sorry for my **** English and I hope that someone can find useful this information.

Feb 27, 2008 | Nikon CoolScan V ED Film Scanner

1 Answer

Canon Unknown Error


Please run Scandisk on your computer. If the problem persists even after this, reinstall OS. You need to reinstall other applications also.

S. Mohan

Feb 07, 2008 | Canon DR-2580C Path-Through Scanner

6 Answers

Minolta DiMage Scan Dual IV


1) Install all of the usual Minolta software in Vista.
2) Create a new folder somewhere
3) Create a new txt file named minolta.inf and paste this into it:

; scanners.inf -- Test Vista Minolta Film Drivers
;
;
; To remove this driver and install the original
; manufacturer's driver, go into Device Manager,
; open Imaging devices, then click on the scanner name
; with the right mouse button and choose Uninstall.
[Version]
Signature="$CHICAGO$"
Class=Image
ClassGUID={6bdd1fc6-810f-11d0-bec7-08002be2092f}
Provider=%Provider%
DriverVer=3/12/2009,2.0
[Manufacturer]
%Mfg%=Models,ntamd64
[Models]
; USB scanners
"Minolta Scan Dual II" = USBScanner,USB\Vid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USB\Vid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USB\Vid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USB\Vid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USB\Vid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USB\Vid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USB\Vid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USB\Vid_0638&Pid_0a16
;---------------- Duplicated from [Models]
[Models.ntamd64]
; USB scanners
"Minolta Scan Dual II" = USBScanner,USB\Vid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USB\Vid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USB\Vid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USB\Vid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USB\Vid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USB\Vid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USB\Vid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USB\Vid_0638&Pid_0a16
;---------------- USBScanner -------------------------
[USBScanner]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=1
Capabilities=0
[USBScanner.Services]
Include=sti.inf
Needs=STI.USBSection.Services
[Strings]
Provider="Konica Minolta"
Mfg="Konica Minolta"
4. Save file. Turn on scanner and go into device manager and update the old minolta driver with this driver. You may have to manually update it.
5. All the normal Minolta programs now work just fine. Enjoy!

Jan 27, 2008 | Konica Minolta Dimage Scan Dual IV Film...

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