CANNOT HEAR DIAL TONE ON THE 320 FAX MACHINE MONITOR -
I have my fax machine hooked up. I updated all of my fax machine information. I can fax - I hooked up an additional phone to the fax - so I can hear it dialing through the phone - but even after turning up the volume using the > key on the monitor - I still get no sound at all. Nothing. The fax machine works - just can't figure out why I can't get the monitor button to have an audible sound when it is depressed. Help!!!!
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There is no mystery, seriously. You send a fax exactly the same way as you make a phone call; instead of talking to a person, your fax machine talks to another fax machine. Clicks, squeals, buzz sounds.
If it says it's busy, well, it's busy If it doesn't answer, it's not set to AUTO RECEIVE If it says OFF HOOK another device is using YOUR phone line.
If you don't hear a dial tone when you press the HOOK or MONITOR key, the phone line is dead. Check the line with a regular phone.
If a dial tone sounds weird, it is a DIGITAL phone line. You need an ANALOG or regular phone line.
ALL FAX MACHINES ARE ANALOG DEVICES AND WILL NOT WORK RELIABLY ON A DIGITAL SYSTEM OR A COMPUTER....Magic Jack, Vonage, etc. are DIGITAL PHONE SYSTEMS. Don't believe what the Vendor tells you. They are for designed for VOICE GRADE PHONE CALLS ONLY.
The settings in your fax machine were designed by people who are a lot smarter and make more money than us. DON"T MESS WITH THE PARAMETERS.
If you get the "busy/no response" message it is because the fax machine does not get a response when it tries to dial out.
Make sure you have a dial tone by pressing the "hook" button.
If you do not have a dial tone, make sure the phone line is connected to LINE on the machine.
If you have a dial tone, try dialing the fax number.
If you hear a recording, there is a problem with the line.
One of these two possibilities is causing the problem.
If you can not send a fax the first thing to do is see if your fax machine has a monitor button or a handset. If it does press the monitor button and see if you can hear a dial tone. If you can't hear a dial tone then your phone line is the problem.
First make sure that the fax button has been pushed and is llit...
The 2820 should have a handset. In order to use manual transmission (when you get to hear all the beeps and whistles) you will need to load the document then pick up the handset. then dial the number, when you hear the recieving fax tone then hit the start button.
The 2820 should also have a hook hold button pressing this will allow you to hear the dial tone and the numbers you dial along with the receiving fax tone. If you dont hear anything when you press this button then you may want to use the volume buttons to increase the volume.
Also remember that if you have not picked up the handset or pressed he hook/hold button the unit will use automatic mode, which is to say that all you will do is load the document, dial the number, and then press the start button.
I would double check your phone cord. There is usually 2 jacks in the back of the fax machine. 1 is for Line, and 1 is for phone.
Your phone cord should be hooked up in the LINE jack that goes to the wall.
I would also double check your phone cord on another phone to make sure the cord is good.
If you look at the clear connector that you plug into your wall and fax machine, does it have 4 copper/gold color wires contacts imbedded in the clear plastic connector?
Another thing to try, if you fax machine has a Line and a Phone connector, try plugging in a phone in the PHONE connector. Then hook up another phone cord going from the LINE to the WALL jack.
If you get a dial tone on your Phone, then you know you have it connected correctly. If no dial tone, then I would go back to the phone cord.
check those things and get back to me and I will see if I can help you with more suggestions.
Good luck. Mac =)
I'm no expert but, did you try touching the online or hook button on the fax to hear the dial tone? Or connect a basic home phone into the phone jack at the wall the fax was plugged into. Do you get a dial tone. If no dial tone, call the phone company. If there is a dial tone, its the fax.
you could try pressing the on hook dial button once you have a dial tone dial the fax number you are trying to reach and then you will be able to hear f there is a fax tone form the other machine or a error message from your operator. If there is a series of beeps with the document in the feeder press send.
The most common cause of not sending is ECM (Error Correction Mode) press menu and within TTI settings make sure this is turned off.