The glass just shattered during a clean cycle tonight. What to do?
Are there service bulletins on this problem?
Can we order a new door?
It's a 2001 Kitchen Aid built in electric convection oven.
I can't open the door yet because it's too hot to see the model number
But it's in the family of KEMC307 and 308
KEMC377 and 378
YKEM307 and 308
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The glass is replaceable. You need to get the exact glass replacement kit from the manufacturer. I had to have mine replaced about a year ago due to condensation between the 2 glass panels and was able to get the replacement for $0.00.
Suggest to Siemens that the glass on yours should not have shattered and therefore was probably defective and you may luck out and get the glass for free. It's worth a try.
Very rare, in 35 years I replace maybe 2 to 5 a year out of 1500 to 2000 repairs a year on all major appliances. Make sure you replace it with the exact glass from the manufacturer, usuing your model number. Do not replace with glass from a glass shop.
Unfortunatey, it happens quite frequently, there is no one reason for it to do so.
The only solution is to replace it.
Over a number of years use, the glass looses it's properties, and this is what can happen.
It is not a fault with the door, and this sort of event occurs quite often, so is not uncommon.
All sorts of things can cause this, sudden change in temp, getting the glass wet whilst it is still hot, a knock or bang form an earlier time could have weakened the glass.
The list is quite long..
Depending on your household insurance, some policys cover for breakage of glass fittings, would be worth checking.
Plz rate my solution
the rep is right as of yet there is no recalls on this problem and yes they are tempered but in my many travels I hve only seen two do this once you have the glass replaced this will take care of the problem also if you use a oven cleaner that is not made for self cleaning ovens and get even a drop on the glass it will shatter