Question about Sony Ericsson W760i Cellular Phone

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Hang up botton fallin off

The round disconnect button that you use to hang up a call on
my Sony Ericcson w760 is loose and looks like if I use it a couple of more times it's going to fall all the way off. Called ATT and Sony and both say it is not a problem that is covered under the warranty. NOTE: my phone is only six weeks old. Anyone else having this problem or know if I can replace the button myself?

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  • didyoufloss Feb 09, 2009

    You would think that it would be a warranty issue.....but ATT, after many hours on the phone with them and speaking to many differant people, has decided that because this is not a known issue for the Sony Ericcison W760 it is not covered under the warranty. I even went to a local ATT store and had one of there reps look at my phone. They agreed with me and thought it should be covered under the warranty. Had the sales rep talk to the warranty department and they still said it was not a warranty issue! I have heard about ATT's bad customer service, but this is crazy.

  • frustrated33 Mar 15, 2009

    My call button looks like it is popping off. I went around with AT&T also. Called the 800 number they said it is physical damage which is strange because I didn't do anything physical to the phone. I took it into the AT&T store I bought it from and they said it should be covered. I then drove to the device repair store and they said it was not covered. I couldn't be more frustrated at this point. Mine button developed this problem about 8 weeks after I got it.

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Dont even think about doing it yourself! If your phone is under warranty get them to fix it! thats why you pay so much money for these things.

Posted on Feb 08, 2009

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