Question about Epson Stylus CX5400 All-In-One InkJet Printer

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I have an epson stylus PHOTO RX500. I need to change the "black" ink cartridge but the ink carriage will not move into a position that will allow the top of the ink carriage to be lifted. When I push the "color" button the printer goes into print mode and sends a sheet of paper through the printer without releasing the ink carriage. It seems that the printer is not reading the black "ink" cartridge as empty: it sends a message to the message screen that "black ink is low" when in actuality the cartridge is really out completely.

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Try unplugging the unit and then plugging it back in. When you first power it up, it should do an initial system check, which involves moving the print head. Unplug the unit the moment the print head is in a position to change the cartridge. I did this with my old Canon when I had the same problem and it worked. Hope it works for you too.

Posted on Feb 08, 2009

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1. Press the paper jam/ink button on the printer control panel.
2. A menu comes up. 1st item is ink cartridge replacement. Press
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3. Another menu with ink cartridge replacement. Press OK button.
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1. Make sure your unit is powered and not printing.

2. Press the SETUP button and then use the select arrows until you see REPLACE INK, then press the COLOR COPY button. The ink cartridges will move to the replacement position.

3. Lift up the unit's cover, to access the ink cartridges.

4. Pinch the tabs on the front and back of the cartridge, and lift it out of the printer.

5. Before removing the new cartridge from it's package, shake the cartridge 4-5 times. Do not shake the cartridge once it has been removed from the cartridge holder.

6. Lower the new cartridge into its holder, then press down on the top of the cartridge until it clicks in place. Caution: Don't touch the green circuit board on the back of the cartridge, as you may inhibit normal operation and printing.

7. Repeat steps 4-6 for any other ink cartridges that require replacement.

8. Once complete, please lower the scanner and press it down until it clicks into place. The EPSON Stylus RX500 begins charging the ink delivery system.

The On light flashes and the EPSON Stylus RX500 makes noise. Charging takes about 30 seconds. When it's finished, the On light stops flashing and stays on steady. At this point press COPY to move back to COPY mode.

Caution: Never turn off the EPSON Stylus RX500 while the On light is flashing, unless the Stylus RX500 hasn't moved or made noise for more than 5 minutes.

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You have confused the software in either changing a cartridge when not required or having a chip failure whilst changing multiple cartridges.
Full info on how to get out of this is on my site.

Please go to my website http://www.the-inkstore.co.uk . I have the latest version of SSC Service Utility to download directly onto your computer and instructions on how to use it, what to click on etc etc. Click any of the Epson links if you can't find it, everything you need to know will be there, including printer Firmware resetting which sorts out a multitude of problems.

The 'maintenance required' problem with Epson printers has absolutely nothing to do with which cartridges you are using, it is a built in page counter in your printer firmware, which has a different maximum amount for each Epson model. Don't listen to old wives tales and heresay, we are the experts and it's an Epson scam to cause a lot of people to pay for maintenance or throw their printers away.
I haven't found a model that can't be reset with the latest version of SSC Serve or the manual reset on my site.

For Epson RX500 users there is also a manual reset on my site, as the SSC Serve software won't do it for you.
When using the program & choosing your printer from the list, it may have a weird name with 'x' in the model number, this is because some configurations are for many models in a series. For example, the C46 will be listed as C4x as it is for the C42, C44 & C46 models.

I hope this helps all Epson users to overcome the Epson scam of page counting and locking out until you pay their dealers money for maintenance.

If you like what I've done for Epson users, please show your appreciation by spreading the word and perhaps buying your ink from my site.

Happy trouble free printing

The INK Store (UK & Europe)

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