Question about Acer Aspire 5610-4648 Notebook

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Dvd drive wont work

Dvd rw drive just stopped working.the computer is only 6 months old.when you try to access it is not recognising the drive. my cd/dvd rw drive will not function and has a code 19 error

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  • Nouveau IT, LLC
    Nouveau IT, LLC May 11, 2010

    Have you tried reinstalling the drivers for the DVD?

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  • 217 Answers

Error code 19 stands for registry is corrupt follow these steps:
Step 1: Start Registry Editor
Start Registry Editor.
Step 2: Delete the UpperFilters registry entry
In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
Expand SYSTEM, and then expand CurrentControlSet.
Expand Control, and then expand Class.
Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
In the details pane of Registry Editor, on the right side, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6. 
If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry." 
On the Edit menu, click Delete.
Click Yes when you receive the following message: 
Are you sure you want to delete this value?
The UpperFilters registry entry is removed.
Step 3: Delete the LowerFilters registry entry
In the details pane of Registry Editor, on the right side, click LowerFilters.

Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only. 

If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
Click Yes when you receive the following message: 
Are you sure you want to delete this value?
The LowerFilters registry entry is removed.
Exit Registry Editor.

Also uninstall cd/dvd drives from device manager and reboot the system.

Posted on Feb 08, 2009

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