Question about HP Wireless Optical Mouse

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HP Mouse does not Work

So,I got an HP Touchsmart PC Desktop,and the Keyboard Works well,but the Mouse does not.Yesterday I turned it off,and now I am here,and the Mouse does not turn on.I turn it on,yeah,the Red light activates,but It does not Work.The Blue light Activity LED does not light up.What is happening?I have the batteries installed in,the Mouse battery is 100%,but it still does not work.

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  • fmr888 May 11, 2010

    if this is a USB mouse try a different port. or if you can and have the adaptor switch it to the serial port and restart the computer.

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  • HP Master
  • 1,102 Answers

If you have a reset button on usb press
also press reset on transmitter
also check your mouse settings in control panel
if this all fails then use a different port for mouse and restart system
let me know if solved and don't forget to rate

Posted on Feb 09, 2009

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Posted on Jan 02, 2017

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1 Answer

Hp touchsmart 300


From the User Guide at... http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=4174137&

The wireless keyboard and mouse are pre-synchronized, for your convenience, to work with your

HP TouchSmart PC. The keyboard and mouse should work immediately after you pull the battery tabs to

activate the preinstalled batteries, and then turn on the mouse (A).

You may need to manually synchronize the wireless keyboard or mouse if they are not functioning.

To synchronize them:

Make sure the keyboard and mouse are next to the HP TouchSmart PC, within 30 cm (1 foot) and

away from interference from other devices.

Keyboard: Press the Connect button on the bottom of the keyboard (B) for five seconds. The blue

activity LED on the wireless receiver illuminates when the synchronization command has been received

and turns off when synchronization is complete.

Mouse: Press the Connect button on the bottom of the mouse (C) for five seconds. The blue activity

LED on the wireless receiver illuminates when the synchronization command has been received and

turns off when synchronization is complete.

If this does not work, remove and then re-insert the wireless keyboard and mouse receiver from the back of
the computer and then synchronize the keyboard and mouse again.

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1 Answer

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Change your mouse! they only cost a few pounds/dollars.

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It sound like your USB Ports is the problem. Go to the Hardware manager delete the USB Ports and then shutdown and power back up.
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Is it still under warranty? It should be. If not then HP will help either way. This is a new development for HP to start with. Go to HP/support.com there are questions there to match up with the problem you are having if not then you can send them you actual problem you are having. They will most likely either pick up your PC at no cost or do a remote access to resolve your issue. Have any problem in doing this let me know and I will help you.
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Suggestion for you it is not that hard to open the keyboard turn the key board up side down remove the all the screws and the bottom cover will pop up. have a acohol and swab just clean the keys contacts on the board I do this so many times and it work and save you money.

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1 Answer

Keyboard doesn't work


on the touchsmart computers they supply them with incredibly cheap and poor keyboards and mice, unfortunatly they seem to have intermittent problems and dont tend to work very well, after a couple of weeks i changed my keyboard and mouse to a different one which worked a lot better. You might find this post here to be of assistance
http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1163612

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