I continue to have problems with the odor as well even after the bleach suggestion. This week I thought I would try to wipe dry just under the gray rubber gasket and my towel came out covered in a gray black mater that was slimy. My guess is that it is a lint off of the clothes. It is really gross and it lines the entire circumfrance. My husbanc put on rubber gloves and went in to try and get it out but that was really messy and didn't accomplish much. Help!
I am sure that is what is causing the odor we are all getting so how do we clean that part of the washer?
I had this problem and I believe it is caused by slimy lint inside the hose that discharges the dirty water. I poured bleach in the hose and let it sit there for a while (the way the hose would normally curve prior to discharging into the slop sink). It has been good for about two weeks now.
It isn't fixed but I am not interested in paying for a solution. If there is a defect in the design of the machine, and it sounds like there is based on the number of other 'odor' problems, Whirlpool should be addressing it.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
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Assuming the odor is not a burning rubber smell or some other type of odor caused by a mechanical malfunction:
Remove the bottom of the washer (three screws I believe and above the drawer if you have one) and then open up the drain pump catch and clean it. You may want to put down some towels or even a bowl to catch water that will spill out. There are videos on how to clean this on youtube "Whirlpool Duet Water Pump Drain Catch". I believe this will solve the problem.
bleach and bleach and bleach and bleach!!!!! also i notice more of a smell in washers when people only use liquid detergent and too much of it.
Tip: leave door open after every wash
clean with bleach and hot water regularly once a month
with no clothes on a normal cycle
alternate liquid detergent and powder (yes powder comes HE)
only use HE detergent
try these things and you will find your washer smelling like new again. but tthe trick is BLEACH and a lot of it. once you get a smell it takes a long time to get rid of it.
good luck and let me know if this helps
Hi, did you wipe out the inside of the boot with the bleach? This is a big problem with all front load machines. If you call the Whirlpool, I believe they have a product out now to help the odor as well.
I have a front load washing machine too and my instruction booklet says to run it on the clean cycle once a month with the bleach up to the max. I do this every month with out fail. I also the last load of laundry I leave the door ajar. It will usually dry completly in a few hours. Hope this helps
Increasing the water is not possible and would not help anyway. The odor is from bacteria. To kill the bacteria run a load without clothes on the HOT wash setting and add a cup of bleach to the soap dispenser. In the future to prevent it from returning use the hottest water allowed by the clothing care tag and use bleach whenever possible. If you don't like to use bleach or hot water you may need to repeat the cleaning once a month. Also make sure you are using a HE detergent. Non HE detergent can suds up and the suds may not rinse out with the water and can create an odor.
The Duet has a filter trap that's pretty easy to clean. There could be debris catching residue and not allowing the washer to drain right. Remove the toe panel with a torx bit and turn the filter handlt to the left. Have towels handy because there is always a gallon or two of water left in washers after they drain! Cleaning the filter trap should be regarded as regular preventive maintenance.
Leaving the door open will actually make the problem worse because it dries out the odor-causing residue and makes it much harder to remove. If your washer stinks with the door open or shut it's time for a good cleaning before it gets worse! The area of heaviest buildup is always between the inner stainless tub and the outer plastic tub. After your washer has been cleaned you'll need to change your washing habits so odor doesn't return. If this doesn't remove bad odor you'll need a good washer cleaner.
Mold and mildew can cause problems like this. It is even possible that a small animal may have invaded your home and gotten into the box somehow. Cleaning the inside of the box with a dilute bleach solution may help. For continuing odor absorption, place an open container, say a 1/4 cup, of baking soda (bicarbonate of soda) in the compartment. Change as often as once a week. The powder will absorb the odor.