Question about HP Pavilion dv6000z Notebook

1 Answer

Hp CUE Status Root has stopped working ERROR

My dv6000 says two things upon startup, possibly unrelated; "HP CUE Status Root has stopped working", Windows will contact you if there is a solution to this problem...
and another error message reads "Please reinstall the 'destinations' disk"
(I don't know what the destinations disk is).

I suspect that the recent failure of my Officejet J5750 Scan function is related to the CUE Root thing, but I am non-savvy in the ways of the computer.
The HP website said that Vista doesnt support the Scan function, but the funny thing is that it worked fine, and one day it just didn't anymore.

Any help (in layman terms if possible) is greatly appreciated.

Thanks, Gayla

Posted by on

  • mindpowerhyp Mar 10, 2009

    SCAN FUNCTION DOES NOT WORK ON BRAND NEW PRINTER! MESSAGE IS hp CUE ROOT HAS STOPPED WORKIN

  • polgazelle Mar 13, 2009

    Same problem with L7780. When I first got printer summer 2008, had wireless connectivity problems. HP Tech Support guided me to a solution for connectivity, but with side effects. We got scan to work from HP Solutions menu, but not from scan button on printer. This weekend, I uninstalled / reinstalled printer driver to address the svchost.exe error message problem (HP announced driver update would fix that). Now, I cannot get scan to work from either the printer panel or the HP Solutions panel. So, agree, scan has worked, at least in some capacity, with Vista.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had this prob. the "hp cue root " error isnt a hp thing, its a microsoft thing. i beleive it was caused by installing a older model printer AFTER installing a newer model. (i had a hp 2500 series,then installed drivers for a hp 1400 series)
just go to control panel, then "programs and features" , then uninstall everything that is assoiated with the printer your no longer using. just deleating the older printer from the "printers" folder won't do it. (this is assuming that you dont need both printers)
I havent gotten the error message since i did this. besides, its a good rule of thumb to not have drivers that you dont need on your machine anyways.
hope it helps
mkyckrv1

Posted on Apr 07, 2009

  • app_3rp12723
    app_3rp12723 Feb 21, 2012

    I have never had another printer hooked to this laptop and I am getting the same error.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Errors


solution 1>
CAUSE:
Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)
The Windows services (files) were:
Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)
The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.
SOLUTION:
Steps:
1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

.......................................................................
solution 2>

complete uninstall printer software from computer.
run uninstall L1 L2 L3 L4(if not an hp computer).
run same uninstall l1l2l3l4 from 7z..folder or hp folder from temp if availalbe.
then clean from add remove programs/program and features.
then clean from cleanup utility all hp pritner related entries.
then clean temp folder. clean recycle bin.
delete c:\program files\hp and hewlett packard folders (if not an hp computer). on hp computer delete digital imaging bin folders.
delete following folders from following locations-
C:\windows\System32\Spool\Printers and deleted entries inside it
C:\windows\System32\Spool\drivers\w32x86\*.* deleted entries inside it
C:\windows\twain_32.

cleanup from regsitry--
plz make back up for registry first.
>> hklm/system/current control set/control/print/environment/windowsNT(x86/64)/drivers + processors delete all pritner entries from there.
>> hklm/system/current control set/enum/usb/vid_000,vid_003 delete.
>> hklm/system/current control set/enum/usbprint delete pritner entries.
>> hklm/system/current control set/control/print/monitors/hp standard tcp/ip ports/ports.
>> hklm/system/current control set/control/print/monitors/standard tcp/ip ports/ports.
>> delete same ports from printers and faxes/pritners pritner properties ports
>> hklm/system/current control set/control/print/monitors/hpz..
>> hklm/system/current control set/control/print/providers/lan man settings.
>> hklm/SYSTEM/CURRENTCONTROLSET/CONTROL/PRINt/PRINTERS
>> hkey_Current_User\Software\Hewlett-Packard
>> hKey_Local_Machine\Software\Hewlett-Packard
>> HKEY_USERS\.DEFAULT\Software\Hewlett-Packard
>> hkey_current_user\software\hewlett packard delete if not hp computer.
>> hkey_curent_configuration/system/current control set/control/print/pritners.
then go to msconfig
make it selective startup disable all microsoft services except hp services. hide all microsoft services. disable all startup tab apply restart.
after restart install cue version 12 officejet pro 8500 or 6500.
then run msiexec.exe /unregister then msiexec.exe /regserver cmd commands.
then install software from downloaded version of original pritner install only basic drivers first and imaging devices only and use solution center 12. cue 12.
issue resolved.

Nov 02, 2009 | Computers & Internet

1 Answer

My sound has stop working on my hp pavilion laptop. i need help?


try this: Click on Start and Run
Type the following command and press Enter services.msc
Scroll down to Windows Audio in the right-hand column and double-click on it, you should see a screen similar to this one.
Make sure the Startup Type is set to Automatic and click on the Start button under Service Status. The Windows Audio service should restart and the error with the volume control should be resolved.

Mar 27, 2009 | HP Pavilion dv6000z Notebook

1 Answer

Upon starting up, HP Laptop dv6000 makes very loud alarm sound. After it begins to start, it makes loud clicking noise.


That is your hard drive, telling you it is going to stop working in the very near future. Suggest you make backups of all your favorites as soon as possible. Use windows backup, it'll back up your pics, docs, email, and favorites for the Internet. An even better idea is if you can make an exact image of your hard drive, then you could copy it to a new hard drive and it would look exactly like yours is today. You would have to buy a third party software like Ghost or Acronis back up..my favorite is Acronis as it is easy to use and makes and exact image of your drive. Let me know if you have any questions.

Mar 26, 2009 | HP Pavilion dv6000z Notebook

1 Answer

Laptop hp dv6000 will not recognize cd burner/dvd player


HP Pavilion dv6000 laptop PC
Did you 'turn off' the AUTOPLAY feature of the CD\DVD ? When the player "runs two times at startup", it is trying to find the program on the disc.2nd- Look in internet for HP dv6000 cd\dvd drive replacement.(If that is the ""exact match for the product"" you wrote about)
3rd.goto CONTROL PANEL>SYSTEM>HARDWARE>DEVICE MANAGER and look up cd\dvd and uninstall it. REBOOT, when your system comes back it will try to find the cd\dvd. If it does not, it is damaged (kaput!), must be replaced. If Windows finds the cd\dvd drive and reinstalls the drivers, but it does not work, then the heads are dirty or damaged.That Windows found the dvd\cd means that the circuit on the device works.

Mar 16, 2009 | HP Pavilion dv6000z Notebook

1 Answer

Error= hp cue status root must close system


hi,you can try restoring your computer to an earlier time,with the system tools located in the start menu.

Mar 04, 2009 | HP Pavilion dv6000z Notebook

1 Answer

"hp cue root status has stopped working" problem


This computer has OS preinstalled and a Recover CD (called RESTORE) supplied by the manufacturer.Insert this (black colored CD) let it ry to boot. Be patient and when prompted remove his CD and follow the instruction as it appears on the screen........sodeep

Mar 02, 2009 | HP Pavilion dv6000z Notebook

1 Answer

Hp CUE Status Root has stopped working ERROR


You should try using Windows Restore. Restore the computer back to when it worked correctly. Then try downloading the latest software for your scanner, etc. from the appropriate websites. i.e. support.hp.com

etc...

That's probably the easiest way to do it.

Feb 20, 2009 | HP Pavilion dv9700t Notebook PC

2 Answers

HP DV6000 cd/dvd ejecting


For the first issue, the cause can be a Spyware or Hardware.
To come to a conclusion, if the Tray of the DVD Drive ejects immideatly after you close the Tray and remove your finger from it, the issue is with the Holding machanism of the Drive.
Also, try checking the status of the Drive tray in BIOS by followint the steps below :
Start the Notebook and start tapping the F10 key immideatly after the HP logo appears which will take you to the BIOS Setup window.
If the tray of the DVD Drive ejects repeatedly even in the BIOS, the issue is with the Drive hardware and needs a replacement.
However, if the tray of the DVD Drive ejects after some gap after booting into the Operating System and not immideatly it is closed, the issue can be with infection of Spyware in the Notebook.
In this situation, you need to scan the Notebook for spyware using Antispyware applications like Spybot from the link below :
http://spybot-download.net/spybotsd162.exe

Download and install the application and make sure that the application is updated by connecting the Notebook to Internet and scan for Spyware.
Clean any Spyware entries that are found in the Notebook.
Hope this will be helpful......

Jan 03, 2009 | HP Pavilion dv6000z Notebook

1 Answer

Hp pavillion dv6000 - speakers buzzing after recording


First of all, check if the issue is with the Microphones of your Notebook.
Try disabling or turning off the Microphone of the Notebook to check this.
Additionally, try reinstalling the Audio Drivers of the notebook if possible by checking the Notebook driver page.

Sep 06, 2008 | HP Pavilion dv9000z Notebook

Not finding what you are looking for?
HP Pavilion dv6000z Notebook Logo

4,774 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18330 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...