Question about HP Pavilion dv6000z Notebook
My dv6000 says two things upon startup, possibly unrelated; "HP CUE Status Root has stopped working", Windows will contact you if there is a solution to this problem...
and another error message reads "Please reinstall the 'destinations' disk"
(I don't know what the destinations disk is).
I suspect that the recent failure of my Officejet J5750 Scan function is related to the CUE Root thing, but I am non-savvy in the ways of the computer.
The HP website said that Vista doesnt support the Scan function, but the funny thing is that it worked fine, and one day it just didn't anymore.
Any help (in layman terms if possible) is greatly appreciated.
I had this prob. the "hp cue root " error isnt a hp thing, its a microsoft thing. i beleive it was caused by installing a older model printer AFTER installing a newer model. (i had a hp 2500 series,then installed drivers for a hp 1400 series)
just go to control panel, then "programs and features" , then uninstall everything that is assoiated with the printer your no longer using. just deleating the older printer from the "printers" folder won't do it. (this is assuming that you dont need both printers)
I havent gotten the error message since i did this. besides, its a good rule of thumb to not have drivers that you dont need on your machine anyways.
hope it helps
Posted on Apr 07, 2009
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Posted on Jan 02, 2017
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