My dv6000 says two things upon startup, possibly unrelated; "HP CUE Status Root has stopped working", Windows will contact you if there is a solution to this problem...
and another error message reads "Please reinstall the 'destinations' disk"
(I don't know what the destinations disk is).
I suspect that the recent failure of my Officejet J5750 Scan function is related to the CUE Root thing, but I am non-savvy in the ways of the computer.
The HP website said that Vista doesnt support the Scan function, but the funny thing is that it worked fine, and one day it just didn't anymore.
Any help (in layman terms if possible) is greatly appreciated.
I had this prob. the "hp cue root " error isnt a hp thing, its a microsoft thing. i beleive it was caused by installing a older model printer AFTER installing a newer model. (i had a hp 2500 series,then installed drivers for a hp 1400 series)
just go to control panel, then "programs and features" , then uninstall everything that is assoiated with the printer your no longer using. just deleating the older printer from the "printers" folder won't do it. (this is assuming that you dont need both printers)
I havent gotten the error message since i did this. besides, its a good rule of thumb to not have drivers that you dont need on your machine anyways.
hope it helps
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Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)
The Windows services (files) were:
Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll) Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)
The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.
1) Check to make sure that the 2 Windows services above are not running (or not installed). 2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped) 3) Run the installation again.
complete uninstall printer software from computer. run uninstall L1 L2 L3 L4(if not an hp computer). run same uninstall l1l2l3l4 from 7z..folder or hp folder from temp if availalbe. then clean from add remove programs/program and features. then clean from cleanup utility all hp pritner related entries. then clean temp folder. clean recycle bin. delete c:\program files\hp and hewlett packard folders (if not an hp computer). on hp computer delete digital imaging bin folders. delete following folders from following locations-
C:\windows\System32\Spool\Printers and deleted entries inside it C:\windows\System32\Spool\drivers\w32x86\*.* deleted entries inside it C:\windows\twain_32.
cleanup from regsitry-- plz make back up for registry first.
>> hklm/system/current control set/control/print/environment/windowsNT(x86/64)/drivers + processors delete all pritner entries from there.
>> hklm/system/current control set/enum/usb/vid_000,vid_003 delete.
>> hklm/system/current control set/enum/usbprint delete pritner entries.
>> hklm/system/current control set/control/print/monitors/hp standard tcp/ip ports/ports.
>> hklm/system/current control set/control/print/monitors/standard tcp/ip ports/ports.
>> delete same ports from printers and faxes/pritners pritner properties ports
>> hklm/system/current control set/control/print/monitors/hpz..
>> hklm/system/current control set/control/print/providers/lan man settings.
>> hkey_current_user\software\hewlett packard delete if not hp computer.
>> hkey_curent_configuration/system/current control set/control/print/pritners.
then go to msconfig make it selective startup disable all microsoft services except hp services. hide all microsoft services. disable all startup tab apply restart.
after restart install cue version 12 officejet pro 8500 or 6500. then run msiexec.exe /unregister then msiexec.exe /regserver cmd commands.
then install software from downloaded version of original pritner install only basic drivers first and imaging devices only and use solution center 12. cue 12.
try this: Click on Start and Run Type the following command and press Enter services.msc Scroll down to Windows Audio in the right-hand column and double-click on it, you should see a screen similar to this one. Make sure the Startup Type is set to Automatic and click on the Start button under Service Status. The Windows Audio service should restart and the error with the volume control should be resolved.
That is your hard drive, telling you it is going to stop working in the very near future. Suggest you make backups of all your favorites as soon as possible. Use windows backup, it'll back up your pics, docs, email, and favorites for the Internet. An even better idea is if you can make an exact image of your hard drive, then you could copy it to a new hard drive and it would look exactly like yours is today. You would have to buy a third party software like Ghost or Acronis back up..my favorite is Acronis as it is easy to use and makes and exact image of your drive. Let me know if you have any questions.
HP Pavilion dv6000 laptop PC
Did you 'turn off' the AUTOPLAY feature of the CD\DVD ? When the player "runs two times at startup", it is trying to find the program on the disc.2nd- Look in internet for HP dv6000 cd\dvd drive replacement.(If that is the ""exact match for the product"" you wrote about) 3rd.goto CONTROL PANEL>SYSTEM>HARDWARE>DEVICE MANAGER and look up cd\dvd and uninstall it. REBOOT, when your system comes back it will try to find the cd\dvd. If it does not, it is damaged (kaput!), must be replaced. If Windows finds the cd\dvd drive and reinstalls the drivers, but it does not work, then the heads are dirty or damaged.That Windows found the dvd\cd means that the circuit on the device works.
This computer has OS preinstalled and a Recover CD (called RESTORE) supplied by the manufacturer.Insert this (black colored CD) let it ry to boot. Be patient and when prompted remove his CD and follow the instruction as it appears on the screen........sodeep
You should try using Windows Restore. Restore the computer back to when it worked correctly. Then try downloading the latest software for your scanner, etc. from the appropriate websites. i.e. support.hp.com
For the first issue, the cause can be a Spyware or Hardware.
To come to a conclusion, if the Tray of the DVD Drive ejects immideatly after you close the Tray and remove your finger from it, the issue is with the Holding machanism of the Drive.
Also, try checking the status of the Drive tray in BIOS by followint the steps below :
Start the Notebook and start tapping the F10 key immideatly after the HP logo appears which will take you to the BIOS Setup window.
If the tray of the DVD Drive ejects repeatedly even in the BIOS, the issue is with the Drive hardware and needs a replacement.
However, if the tray of the DVD Drive ejects after some gap after booting into the Operating System and not immideatly it is closed, the issue can be with infection of Spyware in the Notebook.
In this situation, you need to scan the Notebook for spyware using Antispyware applications like Spybot from the link below :
Download and install the application and make sure that the application is updated by connecting the Notebook to Internet and scan for Spyware.
Clean any Spyware entries that are found in the Notebook.
Hope this will be helpful......
First of all, check if the issue is with the Microphones of your Notebook.
Try disabling or turning off the Microphone of the Notebook to check this.
Additionally, try reinstalling the Audio Drivers of the notebook if possible by checking the Notebook driver page.