Every time I start my computer, windows installer always comes on automatically. Last I scan my computer, Norton 360 detected a Trojan virus and cannot remove it. I have to remove it manually and don't know where to begin. Now I cannot launch my Norton 360 to perform Comprehensive scan. Every time I go to support it just doesn't do anything for me.
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Re: Cannot launch my Norton 360 to perform scan
Boot in safe mode and try to run virus software.
If you can remove hard drive? find another hard drive that has a system with virus software, and make your drive the secondary drive and run virus software.
Usually your virus cd boots or lets you make a boot floppy, when booted run virus software.
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I can help you with the issue related to Norton 360 on your computer. >> to start with please check if your computer's date and time are correct >> if the issue still persist, try re-installing the Norton program >> to reinstall first download the latest version of Norton 360 from the link www.norton.com/n360s_5 >> double click the downloaded file from the above link >> it will automatically remove the existing version of Norton >> the latest version of the Norton will be installed after removing the older one >> that's it, you're ready to go
1. Start Norton 360.
2 In the Norton 360 main window, in the upper-right corner, click Tasks & Settings.
3 In the Tasks & Settings window, on the right, click Change Advanced Settings.
4 In the Advanced Settings window, click Virus & Spyware Protection Settings.
5 In the Automatic Protection Settings tab, check Turn on Auto-Protect.
6 Restart the computer.
Start>Control Panel>Add or Remove programs>Remove
When the removal process completes, It may be display/asked to restart the computer. There go ahead and restart/reboot at that time.
Now insert the Norton installation CD/DVD into your CD/DVD ROM Drive. The CD/DVD automatically run or launch the installation wizard. But if you downloaded Norton AntiVirus from the Symantec website,double click the installation file and run to begin the installation wizard.Click "Install Options" and click "Browse" if you want to change the default installation location. Click "OK" after making the selection. Make sure that you should complete the download by clicking "next" or follow the instruction to install until it's complete the reinstallation.
All the Best!
1. Uninstall any third party security softwares.
2. Download and Run Norton Removal Tool.
3. Do a fresh Install of Norton 360.
4. Run a full System Scan in Safe Mode.
5. Check the Norton 360 in Normal Mode.
The Norton should have come with a install disk. Assuming that you have the disk, here are the steps:
First, Uninstall your current antivirus software. (It is recommended to unplug your internet connection until you have reinstalled the Antivirus software)
go to start menu > click "computer" or "my computer" (depends on which windows system you have) > click "add or remove programs" or "uninstall or change a program" > on the list, select Norton antivirus and click unstall > follow the steps that show up on the screen
To install: put the install disk in the drive. The disk should start up automatically. IF IT DOES NOT: go to "computer" or "my computer" and right click on your disk drive and select autoplay (or something similar... once again, the exact label will depend on your operating system) The disk should start a installation wizard that will walk you through the rest of the process....
First of all make sure that the Norton360 is totally uninstalled from your PC following which run a software like TuneUp Utilities and clean your PC totally, then start and try to install your licenced copy.