Question about Symantec Norton AntiVirus 2008: Windows

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My Norton AntiVirus 2008 Upgrade removed to facilitate free downl

Due to a continuous pop up ad for a free download I clicked on it just to get rid of it and downloaded the free offer online. In doing so my Norton AntiVirus 2008 Upgrade was removed without asking me if I was sure about this. I would most definitely have said no as my version is not due to expire until Sept 2009. My Order number is is 4918459015, order date September 7, 2009, Product Key V76DKV7KF4WK4K3B3TBTMQRTP, Product Serial Number: CJTMCRC2PMGW. I want my Norton back. In the meantime I have uninstalled the free download as I could not initiate it and was prompted to do so and I have installed a free 30 day download of Norton 360 in order to have some antivirus protection on my pc.
My email address is

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  • garryoleary Feb 13, 2009

    I have been basically robbed by Norton. I paid for a 2008 Upgrade due to expire in September 2009 and Norton removed it from my PC without asking me. I have given you the appropriate details of my receipt. If Norton does not reinstate my 2008 Upgrade or refund my credit card within 10 days it is my intention to pursue this matter in the small claims court.

  • garryoleary Feb 14, 2009

    The pop up was most definitely not Malware because Norton, whilst removing my 2008 Upgrade also installed a free download which I could not activate. I stayed up to 2am in the morning trying to locate a contact telephone number for Norton or Symantec or a contact email for them WITHOUT SUCCESS. I do not want bells and whistles, I simply want what I paid for my Norton 2008 upgrade. As regards authenticating my bona fides I will be happy to furnish you with any documentation or detail you require. Please advise exactly what you are looking for.


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Avast antivirus is totally free and it updates automatically more often than Norton.

Posted on Feb 07, 2009

  • David Shaub Feb 13, 2009

    If Norton removed it from your PC, there was a reason. There is a free Norton package but you obviously want ALL the bells & whistles. When you contacted Symantic, what did they tell you? What was their reason for removing it? If you didn't contact Symantic, why not?
    How did they get access to your files to remove it? If you are filesharing, or if you gave them permission to access your hard drive, then you have no recourse. The continuous pop ad was obviously malware so, you have issues other than Norton.
    As for my "Whatever" comment, you marked my response as inappropriate, simply because I mentioned another antivirus that will protect your system but I didn't walk you through reinstalling Norton with the numbers you gave me. I have absolutely NO WAY of authenticating your information. FixYa will not reinstate your program, since you didn't buy it from FixYa. FixYa is a FREE ADVICE website, unless you opt for premium answers.
    I'm a great fan of Joe Duffy. Michael Savage is on my list of good talk shows too.

  • David Shaub Feb 14, 2009

    Since I obviously don't have the answer you want, I'll suggest you look elsewhere.

    Thank you for your time.


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I have provided a trusted link below through which you can easily download the norton antivirus 2008:

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Try to download and install AVG Free at Very good free anti-virus. Note they do have a paid version as well, but usually the free version is good enough.

I also recommend downloading and installing spybot from Its very good at identifying and removing spyware. You will need to run it monthly.

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