I have taken this vacuum apart several times now trying to find out why the burshbar doesn't seem to be turning. I can hear the suction and see dust particles in the canister but I cannot push the machine because the bar won't turn and it's too hard! I have checked for obstructions in the U-bend and the airway inspection valve. They're clear. The filer is clean and I think the soleplate is flush with the cleaner head. If I run it for very long, I can smell rubber getting hot. The belt I assume but it looks OK to me. Please H E L P!
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I'm sorry to hear you're having difficulties with your DC24. This machine is equipped with a safety device which shuts off the brushbar if something jams it. After you've checked the cleaner head for obstructions and removed any threads or hair from around the brushbar, you'll be able to reset the machine, as shown in the video below.
If the machine doesn't seem to have suction through the hose, there may be a blockage in the wand or hose - the easiest way to check for this is to follow the steps shown in our online support guide:
Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Sorry to hear you're having difficulties with your DC07. If the brushbar in your cleaner doesn't seem to be rotating, please check you have the brush control set to 'Carpets', as it won't rotate when set to 'Hard floors', or if the cleaner is standing in the upright position.
If the brush control is set correctly and the brushbar still won't turn, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not jammed. Seems like a loose connection somewhere but where ? and what
Most of the time the reason why the vacuum is not picking up is due to loss of suction. You may need to check for blockages of your wand and hose. Remove the wand and hose from your cleaner when checking for blockages and any damages. Make sure to turn off and unplug your vacuum from the power before doing this.
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There is a second switch directly adjacent to the ON/OFF switch. This turns power on and off for the burshbar. Please check this switch is in the off position.
If the switch is definitely in the off position and the brushbar continues to run with the vacuum in the upright position, then the brushbar switch has failed in the closed (power on) position and will most likely need to be replaced.
Please check this and post back if you need further assistance.
This might help, it was posted on a previous problem but is the same issue you are having it seems: "Here is a possible solution. If the vacuum sounds normal when the green light comes on, then the issue is a suction bypass. Kenmore built a suction bypass in to help cool down and protect the motor should someone either never clean the filter, empty the canister or somehow manage to clog the hose. There is a spring holding the bypass closed and is overridden by vacuum suction. I guess the spring becomes weak, allowing high suction to pull it open which in turn reduces suction so it closes again. It can do this several times per second making a loud racket and slightly affecting performance until the sensor goes green, then the vacuum suction is too low to overcome the spring tension thus why it sounds fine then. The trick? The very hard way (what I did) was to open the vacuum, open the casing where the spring is and pull it apart slightly to increase the spring tension. The easy way is to put tape over the hole where the bypass is. The inlet is under the hose track on the back on the right side as you're looking at it. The hole is about the size of a quarter and you'll see fins across the hole. The tape would keep the suction. The motor would still pull back the bypass but since tape is applied, there would be nothing to reduce the suction thus keeping performance and reducing the noise. However, this circumvents the intended design so you do so only at your own risk."
Firstly check that the brush bar control on the cleaner head is in the correct position. You may have switched the brush bar off the last time you used it or the dial may hav got knocked when you vacuumed under some low furniture.
If this is in the correct position but the brush bar is still not turning, switch the machine off and remove the soleplate by turning the 3 fasteners on the base of the machine and checking for blockages and remove any threads or hairs around the brush bar.
I would recommend washing the filter if it hasnt been done for a while.
You may find it useful to follow the blockage procedure and filter washing instructions in your user guide, however if you no longer have this available you download a replacement for free via the support section on our website at www.dyson.com.
J Luke, it's not fully clear what the issue is - no power at all, or that the brush won't spin. The manual can be found here ( https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/DC24_Manual.pdf ) and a Dyson graphic for resetting the brushbar is here ( Reset brushbar ) A very common issue that a lot of people don't pick up on from a first perusal of the manual is that the brushbar will not spin when the vacuum is in a full upright position (this is what switches the suction over to the handle/wand, and no use spinning the brush with no suction, so it turns off). You may want to try again with the vacuum back inclined from upright. There are some models where part of resetting the brushbar after a blockage is to press the brushbar switch (grey switch next to main power switch according to forums, though not pointed out in the manuals) several times.
Other forums say that if something has actually failed, it's a PCB about 1% of the time and the actual brushbar motor the other 99%. That swap would go into a lot more detail than likely needed here.