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If you can't see anything then it is a hardware issue. Return for replacement as soon as possible.
If you can see faint images in the background then your screen is just too dim. You will have to try to navigate the dim screen to the settings menu. Click on the Tools icon, bottom right of main screen. Click on "settings" then "display". Select brightness and adjust.
One other suggestion is try an update. Plug the unit into your PC and run garmin webupdater. Once done the screen may light up but its a long shot. Here is the webupdater link.
Hello! My pos just did this today after I got in a hot car (had windows up for security). Symptoms: Briefly displayed the PIONEER default splash screen, LED lighting was the default ... light/bright pink (to match pioneer?).
Then screen goes black, then backlight gets fully dimmed and LED dims to darks white (R,01G,01B01)
Wouldn't really respond to anything... but plays CD in background.
I had a brainstorm while sitting in my car at ACC (ignition) and reading the lame online TS guide. I turned my car to ON and put the gear shift in REVERSE.
The screen flashed to the password, and flashed black again....
Some how the system stablelized after some time and I resurrected it*.
* After tinkering I found ALL settings except the NAV data/settings had been lost. In addition I believe corruption has occured in the memory holding the voice data. TTS... that phone thing voice command wont display when i press down on the Multi-nav? dial. Also system crashes when I try to access language settings. Sometimes a Windows CE error message bled thru reporting a fatal application error. Illegal operation request...
Hope this helps. I think my POS is going back to cartoys before my 30days is up. Pity
After you click on each of the corners, you have to tap the center twice. I believe you get a message that tell you that. You just need to read it :-) Once you tap it twice it "accepts" the adjustments and boots up.