I have power and suction. When I push the handle release and tip the handle to engage the roller it does not turn. It is not stuck or jammed. It is clean and will rotate manually. There has been no change in the sound of the motor. It is only a few months old.
Belts broke need to replace but before you put the new belt on clean the motor shaft ,broken bels usually leave burnt rubber on the motor shaft.,if you don't clean the shaft the new belt won't last long
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. Turn unit on the side and inspect brush assembly for dirt, hair, etc. , also check the condition of drive belt , be sure that it is engaged with brush roller and turning freely. Also check the option of the'suction release' valve near handle which may free brush movement. good luck.
I just had the same problem....suction from wand, but no suction from soleplate, the brush bar spins. Did all the troubleshooting steps on dyson.com but they didn't work...dyson.com says need to take to repairman, being a diyer I went to search engine.
I didn't find a fix, however I found one myself....it appears the vac can get stuck in floor mode or in between modes....the dial on top on dc07 ....selector of floor or carpet..try pushing it back and forth to see if that puts it in carpet mode...check for suction or try vacuuming...if that doesn't work, looking at vac from behind vac on the right hand side is the selector dial..on top of bottom portion of vac.....with vac in upright position, recline it as if about to vacuumn floor...look down at selector area ...you should be able to see a rectangular type button exposed ..push this to reset position...you may have to push it a few times...then try vacuumniing.....I finally had suction from soleplate!! Another tipoff to this problem is my selector dial would not stay in place would pop I to carpet by itself, but only halfway....fro a long time my vac would work but not very well...had to go over same area.4-5 times..What a workout! The first time I contacted dyson via tele the rep had me remove some stuff and I was able to look at area below selector...what I saw was two holes, one hole was only over the other hole half way...hence at that time I had only part suction since holes were not aligning properly....I read somewhere as a further tip to get suction to engage, while vac is reclined step on front edge of vac head it said you'll get more suction that way, I haven't tried that, but thought it may help someone
there is a reset button on the side of the lower base of the machine, plug in the unit turn on the switch to the brush and vacuum are both engaged hit the reset button, remember the roller will not engage when the handle is in the upright position, release the handle and your ready to go.let me know if that helped you . thanks renevacdoc
with cleaner plugged in and turned on, push the little reset button on the side of the lower base of vac. Remember that the brush will not turn in the upright position. release your handle and you should be in business. hope this helps. please let us know. thanks renevacdoc
check and see if your brush roller is turning.remove the hose and see if you have suction.if not then you have something stuck in the suction intake. after removing the hose turn it on and put your hand over the hole wher the hose was connected to the base.if there is suction there then you have a blockage in your hose.if thats the case take the hose completely off the vacuum and take it outside and blow it out with a garden hose.if the blockage is in the intake then get a coat hanger and bend the tip so it is round,then work it down into the hole where the hose was connected to the base.you should be able to push push out the clog through the bottom.also clean all the filters real good.you can also take the filters out and then turn it on if you have suction then ,then its the filters