Question about HP Photosmart C5280 InkJet Printer

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MY HP Photo smart C5280 will keeps say scanner failure

When i try and scan it will say unable to scan or copy

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  • Anonymous May 03, 2009

    nothin but problems with this P>O>S

  • Thomas F. Schneider May 11, 2010

    disconnect remove from hardware . Reinstall.



6 Suggested Answers

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Posted on Jan 02, 2017

  • 2 Answers

SOURCE: the scanner keeps saying that my USB is not plugged in and it is

There is a workaround without messing with drivers. I have the same problem if I use the buttons on the v40 and try to scan. I get the V40 can not connect to the PC message.


Go to Control Panel-->Scanners and Cameras

In there you will find: Hewlett-Packard OfficeJet V40 Scanner

Right click and select Scan. It will then start the scan wizard which will scan your document.

Posted on Feb 08, 2008

  • 106 Answers

SOURCE: HP C6180 AIO Scanner Failure


The "Scanner Failure" usually refers to the hardware of the printer. try to do a reset.

Performing a semi-full reset of the All-in-One

  1. Use the On button to turn on the product.
  2. Remove the power cord from the product.
  3. Press and hold the # and 6 buttons.
  4. While holding the buttons down, connect the power cord to the product.
  5. Continue to hold the buttons down until the color graphics display becomes blank, then release the buttons.
  6. Use the On button to turn on the product. The reset information appears on the color graphics display.
If the issue still not resolve, please call HP 1-800-474-6836. Also check the warranty status of your printer.
thank you so much.

Posted on Jul 26, 2008

  • 449 Answers

SOURCE: Scanning to my PC from my HP Photosmart C5280 Printer

try to check the port of your printer or replaced the usb port

Posted on Sep 20, 2008

  • 53 Answers

SOURCE: photo smart 2610 all in one scanner will not scan

hey i also had this type of problem. but i solved it and hope it will solve yours too.
first of all uninstall all ur hp drivers and softwares related to the hp printer. then restart your pc. now disconnect ur printer with ur computer and turn it off and again on after 15 secs.
now insert the cd which i have got with the hp printer in the cd-driver of ur pc and install the driver.
after the installation is complete, connect ur printer, but do not remove ur cd.
then start scanning, and if it will again ask for installing driver, u dont have to worry it will install it from the cd.
this would surely help u, if problem persists, please tell me.

Posted on Jan 03, 2009

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HP C5280 not scanning
here are HPs tips on scanning issues. If no resolve and under warranty contact HP. If out of warranty, it will likely be less expensive to replace the unit than to repair it.

Nov 04, 2011 | HP Photosmart C5280 InkJet Printer

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My HP Photosmart C5240 will print from computer but will not scan or make copies.

Is there any error message displayed on the control panel of the printer just like one of the following:
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You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

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When attempting to scan document or copy a document on Photosmart all in one seriers I receive an error message "Scanner failure unable to scan or copy"

try to remove and re install driver, and look into device manager if scanner detected. if not restart you pc and when found new hardware popup browse driver manually.

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it may be want to lubricate the scanner rode

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2 ways to scan from HP printers

First* try from "my computer" ... near the bottom of the page you should see "scanners" in there, try clicking that and follow prompts

Second* go to start/ programs/ HP/ HP Solution Center
all scanning choices should be on the left

Please don' forget to rate me : )

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1 Answer

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Obviously its scanner error,the whole scanner assembly needs replacement.It could be the bulb or the scanner board, but upon replacing it needs both.

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The scanner is the problem, the scanner is the real bright light that comes on to scan the orginal document. Does your Scanner lamp come on? mite be burned out? stating scanner failure, doses your scanner move when it scannes the document? Motor or cicruit board that control scanner mite be bad, check the scanner "Home " position sensor maybe the scanner board and main board don't know where the scanner is phyiscal when it goes thur its routine.

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I was having the same problem but ended up being able to scan using Windows Photo Gallery and my HP 750xi. Good luck!

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you can run a reset on the printer and clear the scanner failure yourself. You can find the instructions at:
good luck...

Apr 04, 2008 | HP Photosmart C7180 All-In-One InkJet...

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