Try to reset the unit. There is a small hole on the bottom of the unit, insert a small pin on the hole and hold it for a couple of seconds and it will reset it, you might loose the addresses saved so you might want to copy them before resetting it.
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turning it off doesn't do much if you don't pull out the battery. Turn it off, pull the battery and let it stay out for 45seconds - a minute. then try again. be patient and don't tap the screen until it prompts you.
when battery is installed the screen shows 4 even space bars...the top
one red, then green, blue and white with the word "bootload v 0.24" in
the red bar and "SD" in the green bar and its frozen there. I've tried
soft reset, system reset, and hard reset...nothing works.
The red cross means its been wiped usually. Connect it to your pc and go to my computer. Click on the tom tom logo and see what is on your device. The maps should be there in yellow folders. Copy and paste these in to a folder. Then reformat the device by right clicking on the logo and selecting fat 32. When done reset the device for 30 sec and connect back to your pc and install the latest version of tom tom home. You can then get all the fee updates, thhen go to add maps where you can put your maps back on from the folder you made
As the others said, there are the two settings. I had a similar problem, then realized how it worked. You need to not press very hard while it focuses first. Then you can press all the way down, if you hold it all the way down, it doesn't recognize that you've already passed the first "Focus" pressure point and gone into the second "Capture" pressure point.
I have seen the green screen problem a few times before and this was caused by corrupted data / software or an error in booting up.
If you can't turn any TomTom off then perform a reset by inserting a paper clip into the rest hole and give 1 short press of the reset button ( it's a tactile switch so you should feel it click ) then try switching the TomTom on again the normal way. ( reset buttons are normally found through a small hole underneath the TomTom ).
If the TomTom does switch on but continues as before with the loading up problem , then it's best to format and reload all files from your backup copy.
A RED CROSS indicated a loading fault / corrupted files / incomplete files / corrupted or damaged media . ( media , meaning SD card or hard-drive )
stevi at the back of your tom tom where your windscreen dock goes there is a small rubber bumper if you look to the right and down you will see the reset button it is a small hole above the dock socket. sandy