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Fabric softener dispenser won't drain the fabric softener.

I tried taking the tray out and cleaning it, but it still won't dispense the fabric softener.  I have the Frigidaire Gallery front loader Tumble Action washer.  
the fabric softener and bleach will not dispense into the laundry while the cycle is running

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  • Anonymous Mar 08, 2009

    Fabric softener dispenser will not empty.  Using a paper clip and a pipe cleaner, I cleaned the holes inside and above the dispenser  drawer. It still will not drain.  I took the top of the washer off  to see if I could easily get to the mechanics if the dispenser....could not.

  • meghann10373 Mar 08, 2009

    Same as described above - our appliance guy said to try using the heavy-duty washer cleaner (Tide makes one, and some other brand, but I can't remember what it's called) because the problem is that buildup in the water lines is keeping the water pressure from pushing out the softener/bleach. I ran two cycles of that & it still doesn't work.

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  • 15,935 Answers

It appears your softener tray door solenoid has failed in this instance... or it may be gummed up.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 13, 2010

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1 Answer

Front loader. Why doesn't fabric softener dispenser empty?


It can be two things. First, what is left in the dispenser? If its the fabric softener, then the water valve may be faulty. The water valve will have multiple feeds and the fabric softener might be bad. If its a combination of water and softener, then the dispenser might be clogged. You can remove the slide out tray and clean it. Look for build up of fabric softener that might be there. Good Luck?

Nov 23, 2015 | Frigidaire Washing Machines

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Why wont it take fabric softener?


What kind of washing machine you have, top or front loader?

Sep 04, 2014 | Electrolux Washing Machines

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How do I get the fabric softener dispenser to keep from filling with water?


Remove dispenser and clean the drain hole from under neath try with q tip.sounds gunked up.

Sep 01, 2014 | Frigidaire Affinity ATF6000F Front Load...

1 Answer

Fabric softener will not dispense in my Gallery front load washer. I've cleaned everything I can get access to and it still won't dispense the softener


Hi from retired Englishman in SW France,

I hope you don't mind me saying so but often the softener dispensing siphon tube gets missed when cleaning the dispenser 'cos it's difficult to see!----------->
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.

If this isn't the problem it could be that the water dispensing is not working correctly. It is easy to check by selecting (final?) rinse, pulling the drawer slightly out and seeing and hearing whether water is being fed into the softener tray. If is isn't then it is a call-out ;-0(

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Aug 13, 2011 | Frigidaire Washing Machines

1 Answer

Fridgidaire front load will not empty fabric


Hello, W/D here.

There are a couple of reasons why the fabric softener will not dispense. If everything else dispenses properly (detergent and bleach), then I would suspect a bit of plugging. If the softener remains in the dispenser, the water valve above the tray may be sticking. You'll have to get the top up to check it. If there is water in the tray, or some water/softener, then you'll need to look at the overflow cap. Here's how that works: Your dispensing trays for bleach and softener have a raised tube built into them, and each is covered with a loose fitting cap. When water is let into the tray, the level rises under the cap until it overflows, creating a syphon. The softener is literally pulled from the tray, and chased by the water. When the water stops, the tray level continues to drop, until air gets into the cap, breaking the syphon. The cap can be removed and cleaned. Sometimes the tray has to be removed first. Theres a catch towards the rear of the tray.
Best regards, W/D

Aug 17, 2009 | Frigidaire ATF6000ES Front Load Washer

1 Answer

Front load washer


HI. your model has a dispenser solenoid for the fabric softener dispenser on this unit. If the solenoids are out or malfunctioning, it will render the dispenser useless. i recommend checking the solenoids on the fabric softener dispenser for continuity. The resistance should be 1100+- 7%. replacing this blown solenoid will fix this issue. Remember. the dispenser valve will not function without a working solenoid.


please rate and god bless.

Mar 22, 2009 | Frigidaire GLTF1670A Front Load Washer

1 Answer

Fabric softener dispenser won't drain the fabric softener.


Not sure if you already did this, but try pulling the face plates off inside the dispencer and take it to the sink and run very hot water into the "stand pipe" that projects off the back of the face plate to make sure they are clear and no old crusty products are in the hole.. Then put them back in and push down hard and make sure they are fully seated.
If the plates are loose and not seated or clogged, there will be little or no siphon effect to draw the fluids out of the dispenser. At least thats how it seems to work
Also, if you pull the top off the washer, there is an adjustment on top of the dispenser to adjust the dispensing ratios I believe.
I just did that procedure the other day on my machine and the wife said it works good now.
Let me know it it works for you, I was wondering if it was just a coincidence.

Jan 15, 2009 | Frigidaire 14 Cycle Tumble Action Washer

1 Answer

Fabric softener will not dispense


My wife reported the same problem and I took the top off the washer (2 screws at rear of washer and top slides forward) . Under the top on the left front side behind is the dispenser. On the top is a click adjuster similar to a clock hand pointer and in the center is a tick mark and off to the left side is (-) marks for reduced dispensing and to the right (+) marks for increasing dispensing. I moved the pointer all the way to the plus side and after a few loads the dispenser works fine. I assume over time the different fluids (fabric softener, detergent, etc) tend to gum up the valve mechanism. If this doesn't work I would try pouring some very hot water in it to try and loosen things up. After you try all the free thing, I guess the last option is a new dispenser.

Apr 06, 2008 | Frigidaire FWT449

1 Answer

Fabric softner


Remove the dispenser tray. Inspect the area just above the fabric softener portion of the dispenser. There should be a series of holes where water feeds into the tray during the rinse cycle. Sometimes these holes become clogged with fabric softener residue. If the holes are clogged, water will never dispense the fabric softener out and it will stay in the tray. If you take some cotton swabs and meticulously clean all the holes out, I bet your problem will go away. Let me know if this was helpful to you.

Oct 05, 2007 | Frigidaire GLTF2940ES Front Load Washer

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