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Fabric softener dispenser won't drain the fabric softener.

I tried taking the tray out and cleaning it, but it still won't dispense the fabric softener.  I have the Frigidaire Gallery front loader Tumble Action washer.  
the fabric softener and bleach will not dispense into the laundry while the cycle is running

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  • Anonymous Mar 08, 2009

    Fabric softener dispenser will not empty.  Using a paper clip and a pipe cleaner, I cleaned the holes inside and above the dispenser  drawer. It still will not drain.  I took the top of the washer off  to see if I could easily get to the mechanics if the dispenser....could not.

  • meghann10373 Mar 08, 2009

    Same as described above - our appliance guy said to try using the heavy-duty washer cleaner (Tide makes one, and some other brand, but I can't remember what it's called) because the problem is that buildup in the water lines is keeping the water pressure from pushing out the softener/bleach. I ran two cycles of that & it still doesn't work.

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  • 15,935 Answers

It appears your softener tray door solenoid has failed in this instance... or it may be gummed up.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 13, 2010

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Fabric softener drains out, but pumps water back into dispenser after draining?


Hello friend, thank you for allowing me to assist you!

It is a normal operation to receive water inside the dispenser after draining. This is part of the siphoning action of the drawer. You would just remove the drawer and empty the water out, then reattach the dispenser drawer. I hope this is helpful. -Matt

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Hello,

The dispenser asm. has a tab in the rear of it,find it and push it and the dispenser tray will pull out to be soaked and cleaned in the kitchen sink. vinegar could soften it up before going at it with a soft scrub brush.


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Make sure the dispenser is clean and free of debris inside the containers. You may have to take the dispenser apart and clean it out in the sink.

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The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.

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The fabric softener dispenser is notorious for clogging. Liquid fabric softener is essentially a liquid form of wax. After a period of time it begins to gunk up the inside of the fabric softener dispenser. If you remove the dispenser drawer and look into the cavity, there should be a series of holes in the upper part of the compartment where water sprays into all the dispenser trays. These holes get gunked up and clogged and water will not dispense properly. As a result, the washer goes through a complete cycle, but the dispenser stays full. If this is the case, you can take some cotton swabs and/or toothpicks and clean these holes real good. It may be a bit meticulous, but it should take care of the problem. Post back and let me know if this helps.

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Remove the dispenser tray. Inspect the area just above the fabric softener portion of the dispenser. There should be a series of holes where water feeds into the tray during the rinse cycle. Sometimes these holes become clogged with fabric softener residue. If the holes are clogged, water will never dispense the fabric softener out and it will stay in the tray. If you take some cotton swabs and meticulously clean all the holes out, I bet your problem will go away. Let me know if this was helpful to you.

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