I fill the soap and softener and turn on the cycle. The water seems to go through just the side of the softener. After the cycle is finished the soap is still in place and has not moved or been touched by the water.
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Re: soap will not dispense
You could have a clog in the housing underneath the dispenser where the water flows through a hose into the tub. Pull the dispenser drawer completely out. There is a tab that needs to be depressed to release the drawer and remove it. Check the opening at the bottom of the housing just inside the dispenser housing opening to see if a small sock or garment is clogging this opening. Reach down into this opening to see if an item is inside the hose. This is the normal issue that will cause water to leak out of the dispenser housing.
Wash the dispenser drawer thoroughly with warm water. Make sure that you pull off the siphon covers and wash all siphon holes. This process is described in your owner's manual. Replace the dispenser drawer and try the washer again.
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You need to replace the cold water inlet valve. If the machine is older than one year it may be clogged on the side that moderates the cold water to the bleach and softener compartment. Replacing the valve fixed the problem. During the cycle when the softener dispenser fills it should fill quickly and no or little water should be seen in the soap dispenser area. If a lot of water goes into the soap dispense and little into the softener area the valve is clogged.
probable cause is there is an article of clothing that is stuck between the outer and inner tubs, in the area where the dispenser water and detergent enter the machine. you can run your hand around the rubber boot and you might be able to remove the article, it will be in the upper left part of the machine. if nothing can be found than you have a plugged up dispenser hose.
IE is an inlet error indicating that the machine has not filled up to the correct water level within 10 minutes. Could be a bad inlet valve, low water pressure or a problem with the inlet hoses (do not use anti flood hoses with these machines, use only the included fill hoses).
It sounds like all of your problems lie with the water fill. If the dispenser compartments do not get water added to them then the soap, bleach, and/or softener will not dispense properly. Then it will still be present and may dispense on the next load instead.
It is also VERY important that you use an HE (high efficiency) detergent and the correct amount (2-3 tablespoons per load). Otherwise you could end up with oversudsing issues which can also keep the bleach from dispensing properly.
Also make sure to not use GEL bleach, GEL detergent or GEL softener as they are too heavy and will not dispense properly. If all of these recommendations do not help then there is a definite issue with the incoming water supply from the inlet valves (especially if the IE errors continue). In that case you will need a technician to check the inlet valves inside the machine.
In applications with low water pressure, insufficient water volume is introduced during the fabric softener dispensing portion of the cycle to flush the dispenser. RESOLUTION: The holes in the dispenser housing were enlarged to allow a greater volume of water to flow through the fabric softener dispenser to properly dispense the fabric softener. Order and replace the dispenser housing, Part #8181719, to correct the condition
We had the same problem- for us it was because we were mixing laundry booster (Oxyclean) with liquid soap in the dispenser. It seems the water running through the tray had insufficient pressure to properly flush the tray out, so residue accumulated on the back & underside of the tray. Our water pressure is good here, and we don't use a water softener or filters that can reduce the pressure. Unfortunately it seems to just be a bad design of the soap dispenser tray.
We also had a problem with water/bleach leaking from our soap dispenser- when we used the bleach compartment in the dispenser we got leaks dripping onto the floor from behind the front cover of the washing machine. It was running down the front of the washer behind the front cover & coming out onto the floor. The repair guy said this was because the dispenser tray was pulled out too far, but the reason we were pulling the soap tray out so far was because the bleach compartment was too far back in the tray to use if we didn't. Now we just leave the drawer partially closed & pour the bleach directly into the soap compartment along with the soap.