Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

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Soap will not dispense

I fill the soap and softener and turn on the cycle. The water seems to go through just the side of the softener. After the cycle is finished the soap is still in place and has not moved or been touched by the water.

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You could have a clog in the housing underneath the dispenser where the water flows through a hose into the tub.
Pull the dispenser drawer completely out.
There is a tab that needs to be depressed to release the drawer and remove it.
Check the opening at the bottom of the housing just inside the dispenser housing opening to see if a small sock or garment is clogging this opening.
Reach down into this opening to see if an item is inside the hose.
This is the normal issue that will cause water to leak out of the dispenser housing.

Wash the dispenser drawer thoroughly with warm water. Make sure that you pull off the siphon covers and wash all siphon holes. This process is described in your owner's manual. Replace the dispenser drawer and try the washer again.

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Posted on Sep 14, 2010

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