Question about GE GSS20IEPWW / GSS20IEPCC Side by Side Refrigerator

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My Refrigerator and Freezer is warm

The Refrigerator is not getting cold; the freezer is not getting cold. There both cool. It sounds like it’s on but something is obviously wrong. Can anyone help? i have the same problem and my husband is in hvac school but is just getting started can you tell us how to check the possible culprits listed above

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  • tfogleman May 04, 2009

    I have the same problem but all the fans are working. Also the door ice dispenser isn't working?

  • payne1216 May 11, 2010

    Yes, they are both working.

  • Ken Bledsoe May 11, 2010

    Is your freezer fan working? How about the compressor fan is it working?

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I just had a similar problem, and the bottoms of both sides were cold but the top shelves were warm. I found that the condenser fan, the fan right above the cooling coils was not working. This fan circulates the cold air and if it's not working it can't move the cold air to the top or over to the refrigerator side. Open the freezer door and press the switch that tells the computer the door is closed (so the light goes out), if the fan doesn't come on shortly, or only sputters that could be the problem. You will need to take out the back cover over the coils, the ice maker tray and auger motor if you have one and some other parts. Play around with the plug where it goes into the side wall, if you can get the fan to come on and off, it's most likely a bad fan motor....about $55 to replace. As you take it apart, be sure to take some digital pics of the process so you can remember how it goes back together!

Posted on Feb 13, 2009

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